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“Convenient and nice”

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Sunway Resort Hotel & Spa
Ranked #4 of 45 Hotels in Petaling Jaya
Certificate of Excellence
Kuwait City, Kuwait
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Convenient and nice”
Reviewed August 18, 2014 via mobile

We stayed for 2 nights in a junior suite the room was spacious and clean, the bathroom was great and amenities were fantastic. The down side is that room service takes a long time, also be prepared for the noise if you are in the first floor, the noise is from the theme park which is next door to the hotel. However, the breakfast was top notch.

Stayed August 2014
Helpful?
Thank Fahad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fr0nt_Office, Manager at Sunway Resort Hotel & Spa, responded to this review, August 19, 2014
Dear Fahad A,

We appreciate your feedback and we are glad that you had an enjoyable 2 nights with us. Your comments on the inconveniences faced have been highlighted to the relevant departments to allow us to improve our service to better serve our future guests.

Thank you again for providing us with your feedback and taking the time in writing us this review. Have a great week ahead and we hope to see you again.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,806 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (401)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Konolfingen, Switzerland
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 16, 2014

I`ve stayed in Hotel for one week
All about the hotel is perfect, the pool is perfect and the breakfast is awesome with lots of choice
The hotels is quite far from Kuala lumpor , the guest has access to night club integrated in the hotel and big mall just next to the hotel

If I Travel again to Malaysia, definitely I will go again to this Hotel

  • Stayed October 2013, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Alireza_1h1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fr0nt_Office, Manager at Sunway Resort Hotel & Spa, responded to this review, August 19, 2014
Dear Alireza_1h1,

It is such an honour to receive such an amazing review after your 1 week stay with us, thank you from the bottom of our hearts for such a detailed and wonderful review provided. We cannot thank you enough for your great experience in regards to our facilities and breakfast.

We look forward to welcoming you back for another pleasant visit in the future.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trou aux Biches, Pamplemousses, Mauritius
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 16, 2014

Would recommend to anyone. All aspects for us were good. Adult couple with 13 yr old son. Proved to be perfect. Hotel excellent, and shopping centre with ice skating rink proved to be an added bonus. Lagoon Park excellent.

  • Stayed August 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Tony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fr0nt_Office, Manager at Sunway Resort Hotel & Spa, responded to this review, August 19, 2014
Dear Tony C,

We cannot thank you enough for writing us such amazing review and recommendation. Your comments about the Hotel, theme park and shopping mall is deeply appreciated and we hope that all of our guests will be able to share the same experience as you had.

We will look forward to welcoming you back to Sunway Resort Hotel & Spa in the future for another pleasant stay.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait City, Kuwait
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 15, 2014 via mobile

This was 3rd stay @ Sunway resort, and I cannot say anything except that I will always be a loyal guest of Sunway... We stayed here in 2007 for our honeymoon, then 2012 for our anniversary and again 2014 for our anniversary and every time the resort proves that our choice is the right one. They welcomed us by a cake in our room for our anniversary which was super yummy.

I HIGHLY recommend the resort as a first stop in Malaysia!!!

Stayed August 2014, traveled with family
Helpful?
1 Thank Nashwa5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fr0nt_Office, Manager at Sunway Resort Hotel & Spa, responded to this review, August 19, 2014
Dear Nashwa5,

Thank you very much for sharing with us your 3rd wonderful stay. It had been our greatest pleasure welcoming you to Sunway Resort Hotel & Spa again and we look forward to welcoming you back for another memorable stay.

Sunway Resort City is truly an integrated city and we hope that you do return to experience more of what we have to offer here. Thank you again and have a wonderful week ahead.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait City, Kuwait
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 15, 2014

It was a nice experience, a great resort, suitable for families, very families service.
Rooms are very clean,well equipped ,room service is great, guest service was very friendly,
Restaurant is amazing, big variety of dishes suitable to all kind of people,, stuff were very experts.
Location is great.. Don't stay less than 4 nights because there are a lot of activity to do..
Sunway lagoon water park, entertainment,and zoo is inside.. Good value for money.

Room Tip: The club rooms is the perfect
See more room tips
  • Stayed August 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Ahmed D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fr0nt_Office, Manager at Sunway Resort Hotel & Spa, responded to this review, August 19, 2014
Dear Ahmed D,

We cannot thank you enough for writing us such amazing review. Your comments about The Club rooms, restaurant and Sunway Lagoon Theme Park is deeply appreciated and we hope that all of our guests will be able to share the same experience as you had.

Thank you again for writing us this review and we hope you and your family will consider us again should you return. Our doors are always open and you are always welcome back anytime.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 13, 2014

We stayed in the resort suites for a fortnight. The staff are attentive , polite and cannot do enough to help. The rooms themselves were clean and spacious but need a little updating. There are only 2 ring hob top and a microwave which means cooking is hard. But the location is right next to a shopping mall with a vast range of cheap food outlets. Every shop imaginable is there. The swimming pool is located in the hotel next door and is clean and big. Towels are provided. Again the staff are friendly and attentive. This hotel is right next door to the subway lagoon which is great if you have children. I would definitely revisit this hotel and there is a lot of building going on around it so in a couple of years it will definitely be worth seeing again. There are facilities such as a launderette, a gym, a restaurant, bar and coffee bar. Trips are available but I would recommend making a friend of a blue taxi car driver and using them for the trips. The driver we had was lovely and made the trips aloe cheaper. We do still have his number .... definitely a good base for a beautiful place. 20mins in a taxi from the centre. Cost us 45 ringgit for one way. Definitely recommend

  • Stayed August 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank rebecca r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Western Australia, Australia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 13, 2014

First time at this hotel resort and was very impressed with everything. Great location being part of the Sunway Resort Theme park and adjoining the Sunway Pyramind Shopping Centre - excellent shopping precint.

Extremely clean and quiet considering the size of this hotel. Staff extremely friendly and made us feel at home, very courteous and always helpful from reception to door staff. The only let down was any entertainment in the lobby, unlike many 5 star hotels that have a band or trio playing in the lobby bar - this place was relatively quiet.

The breakfast was good and I must make special mention of the RAMADAN buffet which is by far the best I have ever had - amazing selection of dishes, simply outstanding in lovely surroundings.

WIFI - excellent.

I would go back again and would highly recommend this place to anyone seeking a one stop shop relaxing getaway. There is a spa centre at the hotel which I believe is also excellent and regret not trying it but will next time.

Very happy to have stayed there - thanks to all the staff for your friendliness and professional service.

  • Stayed July 2014, traveled solo
    • Value
    • Location
    • Service
Helpful?
1 Thank TSMaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fr0nt_Office, Manager at Sunway Resort Hotel & Spa, responded to this review, August 19, 2014
Dear TSMaria,

You have taken our breaths are taken away from such an amazing review. Thank you from the bottom of our hearts on such a lovely review provided. Your kind comment will be shared with the team and we couldn't have done it without them, it is only because of our wonderful staff that we are able to provide the services that you had experience and we are indeed grateful of their hard work and dedication.

Thank you again for the wonderful review and we cannot wait to welcome you back again for another getaway here. Take care and see you again soon!

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunway Resort Hotel & Spa

Property: Sunway Resort Hotel & Spa
Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 46150, Malaysia
Phone Number:
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Petaling Jaya
#4 Spa Hotel in Petaling Jaya
#4 Luxury Hotel in Petaling Jaya
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sunway Resort Hotel & Spa 4.5*
Number of rooms: 441
Official Description (provided by the hotel):
Sunway Resort Hotel & Spa is one of Kuala Lumpur’s most iconic 5-star hotels, situated within the sprawling integrated resort of Sunway City. The Hotel is located next to Sunway Lagoon theme park and connected to the massive Sunway Pyramid shopping mall, seamlessly integrating facilities for easy, within the minute walking-access, to a multitude of leisure and business services. On arrival, the Hotel’s dramatic neo classical façade welcomes guests to superlative features and thematic architectural designs, sheltered by towering minaret glass domes and a main driveway that boasts monumental sculptures of deer being pursued by a Malayan tiger and two life-size elephants stand guard; with a profusion of fountains and captivating oasis of water features. The Hotel’s 441 guestrooms and suites are equipped with complimentary Wi-Fi and other modern conveniences. Most guestrooms have theme park views or the resort's skyline; some provide balconies with an opportunity to walk out to the lush tropical gardens. Facilities within the hotel include an expansive free-form landscaped swimming pool with cascading waterfalls, a Balinese-inspired Mandara spa, a fitness centre, an all-day dining restaurant, a lobby lounge and several independently-operated Chinese, Thai and other speciality restaurants. Located adjacent to the Hotel are Sunway Pyramid Convention Centre, 170 food and beverage outlets and over 900-retail stores in the shopping mall, and two additional hotel towers with Sunway Pyramid Hotel and Sunway Clio Hotel. ... more   less 
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Also Known As:
Sunway Resort Hotel And Spa
Sunway Hotel Petaling Jaya

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