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“Fabulous breakfast”

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Sunway Resort Hotel & Spa
Ranked #3 of 51 Hotels in Petaling Jaya
Certificate of Excellence
Reviewed July 24, 2014

Right next door to a huge shopping centre and Sunway lagoon water park. Hotel swimming pool is great with plenty of lounges. Breakfast was amazing with so much to choose from. Staff have been very pleasant and helpful. Room was nice looking over the water park

  • Stayed: July 2014, traveled on business
    • Value
    • Sleep Quality
    • Service
Thank Jan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taro_Tan, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded July 29, 2014

Dear Jan B,

Thank you for your wonderful review of us! We are happy to hear that you enjoyed your stay with us and thank you for the kind comments of our facilities and wonderful staff. We hope that your stay has been wonderful enough for you to return again for another stay. Please do let us know if you are returning and we will be happy to welcome you back again soon.

Thank you for choosing to stay with us during your holiday and have a wonderful day ahead.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,379 - 1,385 of 2,169 reviews

Reviewed July 22, 2014

Good location out of the main city, the theme parks are a hit with kids and adults. Water park and the scream park and the extreme park were the best. the rooms are huge with huge bathrooms, the bath tubs were not very clean rather old in the hotel.
Breakfast was lavish and i would say it slightly up than 4* and slightly less than 5* hotels.
the adjacent mall and the eating place are really nice to have.

Room Tip: check the room level and quality
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  • Stayed: July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank Sudeepa_Basu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taro_Tan, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded July 29, 2014

Dear Sudeepa_Basu,

Thank you very much for your kind review. Apologies however for the inconvenience in regards to the cleanliness of the bathroom, we will look into improving our quality to help overcome this oversight.

We hope that despite the inconvenience, you and your family had a comfortable stay with us. Thank you for choosing us as your preferred destination of holiday and we hope to see you again soon.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2014

Our family spent 5 nights at this resort with inter-connecting rooms for our children (10 & 13 yrs). Overall, our stay was enjoyable and I would rate the resort a 4 with the following pros & cons:

Pro's
* Fantastic access to the Sunway Lagoon Theme/Water Park
* Brilliant shopping centre adjoining the hotel. You will need 5 days to get around it!
* Numerous eateries within the shopping centre and out from the hotel
* Free Wi-Fi with no limit on the number of devices used
* Complimentary mini-bar
* Great TV channel options for the kids (and grown-ups)
* Lovely pool area
* Friendly and helpful staff on arrival; concierge staff very helpful also. Thank you Wan :-)
* Laundry service recommended
* Rooms promptly cleaned each day

Con's
* Hotel is looking tired and in need of a freshen-up
* Rooms are a compact size. Not suitable for a family of 4 - go the inter-connecting option
* Bathrooms are small with the shower in the bath.
* No idea how to poach an egg! The pot of water was not even boiling 2 hours into breakfast!
* Food ordered was not what was delivered on more than one occasion
* Lunch order at pool took 30 minutes and then was wrong...another 30 minute wait!
* Pool whilst beautiful was very cold

Room Tip: If you are travelling with older children, a standard room will be too small. Go the inter-connectin...
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  • Stayed: July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
1  Thank AMVPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taro_Tan, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded July 22, 2014

Dear AMVPerth,

Firstly, please accept our apologies on the inconvenience faced especially in regards to our F&B outlets. Your feedback is greatly appreciated and we will use it to further improve our services. Your detailed review is excellent and we are glad to hear that you had an enjoyable time with us. We will be sure to inform Wan of your kind words in your review too!

Thank you again for the wonderful review and we hope that you will return again in the future. Until then, have a great week and see you again soon.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa

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Reviewed July 20, 2014

Family stayed for 2 nights. Room was clean. Staff were very helpful. Check in was very smooth. Hotel location excellent with direct access to Park and Shopping centre. Shopping centre comprise of high standard shops and cinema halls (including one IMAX).
To be recommended.

Room Tip: Request for rooms with park views
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  • Stayed: July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
1  Thank Vishal_MJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taro_Tan, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded July 29, 2014

Dear Vishal_MJ,

Thank you very much for such an amazing review. It was our biggest pleasure to welcome you to the Hotel and that your stay with us has been as wonderful. We hope your family also had an amazing time with us and we hope you will return again for another stay in the future.

Should you require any assistance with arranging for your next stay, please do let us know and we will be very happy to welcome you and your family back again. Thank you and have a great day ahead.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa

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Reviewed July 19, 2014

Our family of two adults and two kids (aged 6 and 4 years) stayed at Sunway for 2 nights beginning of July. No complaints about this hotel. Everything was better than expected. Room was huge. Great view of pool. Great location. Very helpful staff. Fantastic buffet breakfast - huge!.

  • Stayed: July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank maceywood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taro_Tan, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded July 22, 2014

Dear maceywood,

Thank you for the short and sweet review provided! We are certainly very happy to hear of your fantastic stay with us. Please do let us know if you will return again for another stay and we will be beyond happy to welcome you back again. Please do keep us in mind when you think of Malaysia and we hope to see you again soon.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2014

We moved to the hotel after a 3 night stay in a hotel in downtown KL. It seemed like a whole new world. Very courteous staff and excellent rooms. Good value for money. Watched a movie at IMAX. A lot of shopping options at the mall.

  • Stayed: July 2014, traveled with family
    • Location
    • Rooms
    • Service
Thank Rexwaran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taro_Tan, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded July 22, 2014

Dear Rexwaran,

We cannot thank you enough for such amazing praises. To be compared as a whole new world from your previous stay is really great to hear. Thank you again for writing us this review and we hope you will consider us again should you return to Malaysia. Our doors are always open and you are always welcome back anytime.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2014

Nice big hotel within the Sunway Lagoon water park complex.Taxi dropped us off at the wrong hotel i.e. Sunway Towers instead of Sunway Resort and Spa (they are next to each other).
Checking in was rather slow but otherwise the staff was friendly and the hotel provided many comforts.

A massive shopping complex adjoining the hotel will provide you with lots of shopping hours (if not days).There was even an ice skating ring within the shopping area.

It would be ideal to take the family with kids for a short holiday where they could spend their time at the massive water park while their parents shopped till they drop.

We were there for 4 nights and it was during the Ramadan season. Each evening the hotel had a Ramadan buffet and the food was absolutely amazing. It had all the local delicacies and a wide spread of western dishes too.

It its however a bit of a distance to KL city centre. WiFi service was good but the water in the showers take a while to produce any hot water.

All in all it was a very pleasant stay.

  • Stayed: July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
3  Thank stafamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taro_Tan, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded July 21, 2014

Dear stafamily,

It was our greatest pleasure to welcome you to Sunway Resort City and we are really glad to hear that you and your family had a wonderful time with us. Thank you for your feedback in regards to the efficiency of the check-in process and we will definitely try to improve in that aspect.

We are also glad to hear that you enjoyed the lovely delights we have to offer during the Ramadan season and hope that you’ve experienced the local dishes of Malaysia during your stay with us.

Thank you again for the lovely review and we hope that you will return again soon for another stay. Until then, have a wonderful week and see you again soon.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunway Resort Hotel & Spa

Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 46150, Malaysia
Phone Number:
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Petaling Jaya
#3 Luxury Hotel in Petaling Jaya
#4 Business Hotel in Petaling Jaya
Price Range: $99 - $431 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Resort Hotel & Spa 4*
Number of rooms: 441
Official Description (provided by the hotel):
Sunway Resort Hotel & Spa is one of Kuala Lumpur’s most iconic 5-star hotels. Situated within the sprawling integrated destination of Sunway City, the hotel is seamlessly connected to the Sunway Pyramid Mall and Sunway Lagoon theme park and within easy walking-access to a multitude of other facilities, making Sunway Resort Hotel & Spa the ideal choice for leisure and business travellers. Just 35 minutes from Kuala Lumpur International Airport (KLIA) and 25 minutes to Kuala Lumpur city centre • A collection of 468 Premier guestrooms, suites, and pool villas; with options of rooms with unimpeded views of Sunway Lagoon theme park or the city’s skyline • Recreational facilities include a massive, free-form landscaped swimming pool, a Balinese spa and a fitness centre • Conference and event venues including a pillar-free grand ballroom and a massive convention centre • Complimentary Wi-Fi in all guestrooms and public areas • Over 170 restaurants and outlets cater to every craving imagin ... more   less 
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Also Known As:
Sunway Resort Hotel And Spa
Sunway Hotel Petaling Jaya

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