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“Great for families and shoppers!”

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Sunway Resort Hotel & Spa
Ranked #4 of 45 Hotels in Petaling Jaya
Certificate of Excellence
Perth
Level 5 Contributor
58 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Great for families and shoppers!”
Reviewed July 20, 2014

Our family spent 5 nights at this resort with inter-connecting rooms for our children (10 & 13 yrs). Overall, our stay was enjoyable and I would rate the resort a 4 with the following pros & cons:

Pro's
* Fantastic access to the Sunway Lagoon Theme/Water Park
* Brilliant shopping centre adjoining the hotel. You will need 5 days to get around it!
* Numerous eateries within the shopping centre and out from the hotel
* Free Wi-Fi with no limit on the number of devices used
* Complimentary mini-bar
* Great TV channel options for the kids (and grown-ups)
* Lovely pool area
* Friendly and helpful staff on arrival; concierge staff very helpful also. Thank you Wan :-)
* Laundry service recommended
* Rooms promptly cleaned each day

Con's
* Hotel is looking tired and in need of a freshen-up
* Rooms are a compact size. Not suitable for a family of 4 - go the inter-connecting option
* Bathrooms are small with the shower in the bath.
* No idea how to poach an egg! The pot of water was not even boiling 2 hours into breakfast!
* Food ordered was not what was delivered on more than one occasion
* Lunch order at pool took 30 minutes and then was wrong...another 30 minute wait!
* Pool whilst beautiful was very cold

Room Tip: If you are travelling with older children, a standard room will be too small. Go the inter-connectin...
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  • Stayed July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank AMVPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taro_Tan, Manager at Sunway Resort Hotel & Spa, responded to this review, July 22, 2014
Dear AMVPerth,

Firstly, please accept our apologies on the inconvenience faced especially in regards to our F&B outlets. Your feedback is greatly appreciated and we will use it to further improve our services. Your detailed review is excellent and we are glad to hear that you had an enjoyable time with us. We will be sure to inform Wan of your kind words in your review too!

Thank you again for the wonderful review and we hope that you will return again in the future. Until then, have a great week and see you again soon.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,839 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (407)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Mauritius
Level 4 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 20, 2014

Family stayed for 2 nights. Room was clean. Staff were very helpful. Check in was very smooth. Hotel location excellent with direct access to Park and Shopping centre. Shopping centre comprise of high standard shops and cinema halls (including one IMAX).
To be recommended.

Room Tip: Request for rooms with park views
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  • Stayed July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Vishal_MJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taro_Tan, Manager at Sunway Resort Hotel & Spa, responded to this review, July 29, 2014
Dear Vishal_MJ,

Thank you very much for such an amazing review. It was our biggest pleasure to welcome you to the Hotel and that your stay with us has been as wonderful. We hope your family also had an amazing time with us and we hope you will return again for another stay in the future.

Should you require any assistance with arranging for your next stay, please do let us know and we will be very happy to welcome you and your family back again. Thank you and have a great day ahead.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Western Australia
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 19, 2014

Our family of two adults and two kids (aged 6 and 4 years) stayed at Sunway for 2 nights beginning of July. No complaints about this hotel. Everything was better than expected. Room was huge. Great view of pool. Great location. Very helpful staff. Fantastic buffet breakfast - huge!.

  • Stayed July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank maceywood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taro_Tan, Manager at Sunway Resort Hotel & Spa, responded to this review, July 22, 2014
Dear maceywood,

Thank you for the short and sweet review provided! We are certainly very happy to hear of your fantastic stay with us. Please do let us know if you will return again for another stay and we will be beyond happy to welcome you back again. Please do keep us in mind when you think of Malaysia and we hope to see you again soon.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 3 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 17, 2014

We moved to the hotel after a 3 night stay in a hotel in downtown KL. It seemed like a whole new world. Very courteous staff and excellent rooms. Good value for money. Watched a movie at IMAX. A lot of shopping options at the mall.

  • Stayed July 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Rexwaran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taro_Tan, Manager at Sunway Resort Hotel & Spa, responded to this review, July 22, 2014
Dear Rexwaran,

We cannot thank you enough for such amazing praises. To be compared as a whole new world from your previous stay is really great to hear. Thank you again for writing us this review and we hope you will consider us again should you return to Malaysia. Our doors are always open and you are always welcome back anytime.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 16, 2014

Nice big hotel within the Sunway Lagoon water park complex.Taxi dropped us off at the wrong hotel i.e. Sunway Towers instead of Sunway Resort and Spa (they are next to each other).
Checking in was rather slow but otherwise the staff was friendly and the hotel provided many comforts.

A massive shopping complex adjoining the hotel will provide you with lots of shopping hours (if not days).There was even an ice skating ring within the shopping area.

It would be ideal to take the family with kids for a short holiday where they could spend their time at the massive water park while their parents shopped till they drop.

We were there for 4 nights and it was during the Ramadan season. Each evening the hotel had a Ramadan buffet and the food was absolutely amazing. It had all the local delicacies and a wide spread of western dishes too.

It its however a bit of a distance to KL city centre. WiFi service was good but the water in the showers take a while to produce any hot water.

All in all it was a very pleasant stay.

  • Stayed July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank stafamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taro_Tan, Manager at Sunway Resort Hotel & Spa, responded to this review, July 21, 2014
Dear stafamily,

It was our greatest pleasure to welcome you to Sunway Resort City and we are really glad to hear that you and your family had a wonderful time with us. Thank you for your feedback in regards to the efficiency of the check-in process and we will definitely try to improve in that aspect.

We are also glad to hear that you enjoyed the lovely delights we have to offer during the Ramadan season and hope that you’ve experienced the local dishes of Malaysia during your stay with us.

Thank you again for the lovely review and we hope that you will return again soon for another stay. Until then, have a wonderful week and see you again soon.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elanora, Australia
Level 5 Contributor
95 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed July 13, 2014

We are a family of 4, kids are 5 & 4, we stayed in July 2014 in 2 x joining club rooms on 20th floor for 8 nights. Hotel is deluxe, albeit older and visibly "tired" in some minor aspects. Service was impeccable, hotel has that "grand hotel" feeling and the amenities were outstanding. Adjoining waterpark & shopping centre plus the close proximity to KL city (between Ausd$7-$20 depending on time of day) made it perfect choice for family with young kids. We were looking for a safe, clean, easy, relaxing, enjoyable experience for kids first overseas holiday, and this was the perfect choice. Club rooms are excellent value, including breakfast, evening drinks & snacks (which would suffice for dinner if you aren't ravenous) complimentary water, coffee, & soft drinks all day, complimentary evening alcoholic beverages (beer & wine), complimentary shoe shine, daily papers etc all add to the delightful experience. The pool area is large and perfect for young and older kids with waterfalls, bridges, various pool areas & depths. Breakfast was more pleasant in the club lounge although the Fuzion restaurant breaky provides more options. Daily room servicing was superb, Molten Brown amenities (shampoos, soaps, etc) in bathrooms are a lovely touch as were the surprise complimentary treats (cakes and desserts) brought to our rooms unsolicitored. Lovely spot for poolside cocktails (approx ausd$22 for 2 pinnacoladas) while kids enjoy the pools. Good activities poolside for kids ... More suitable for kids aged 6 +. Fuzion buffet for dinner (kids to 4 years eat free) was good value on Saturday night .... Including seafood and many international choices.

Room Tip: Definitely pay the little extra for a club room, with all the extra included it's well worth the...
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  • Stayed July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Tamra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taro_Tan, Manager at Sunway Resort Hotel & Spa, responded to this review, July 21, 2014
Dear Tamra M,

Thank you for such an amazing review! We are blown away from such a detailed review provided in your review. Thank you for choosing to stay for us and for a period of 8 nights no less. We are glad to have been able to meet your expectations throughout the whole stay and thank you for your compliments in regards to our facilities, amenities and our hardworking staff.

We hope that your stay with us has been no less than wonderful and we also hope that you will return again for another stay in the future. Should you require any assistance in arranging for your next stay, please do let us know and we will be very happy to welcome you and your family back.

Thank you again for your time and have a wonderful week ahead.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level 4 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 13, 2014

Our family of 4 stayed at Sunway Resort for 7 nights in 2 rooms. In retrospect, we wished we had only booked for a maximum of 3-4 nights purely for shopping and going to the adjacent theme park.
It certainly was not enjoyable staying there longer, unable to relax by the hotel pool, due to the excessive noise from the theme park, the lack of or reserved pool lounges and the freezing cold temperature of the pool water.
The rooms are outdated, dirty with air conditioning that was either not working or freezing. The bathrooms small with many having the shower over the bath tub. The Club rooms were not any better (less storage room for clothes) and the Club Lounge certainly did not meet our expectations of a 5 Star Hotel. The hotel seems to cater very well for non caucasians but unfortunately we, as Australian visitors felt dismissed. The internet was absolutely appalling.
The theme park was great fun but unfortunately again as visitors we felt discriminated against. Perhaps the hotel could offer a reasonable deal to guests who wish to be able to come and go from the park during their stay? We paid double or three times the amount local's paid for admission which I believe to be disgusting considering that the theme park is generally the major draw card for the otherwise remote hotel.

Room Tip: Rooms with a separate shower and bath are larger.
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  • Stayed July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank APVCmember
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taro_Tan, Manager at Sunway Resort Hotel & Spa, responded to this review, October 15, 2014
Dear APVCmember,

Thank you for bringing this matter to our attention. It is with these invaluable feedbacks we continue to improve our guest’s experience. We are also taking steps to upgrade our facilities and services which will be progressively introduced in the coming months.

Please do not hesitate to contact us directly should you have any further feedback. We thank you for your support and understanding; and we look forward to welcoming you back to the resort in the near future.

Best Regards,
Taro Tan
Hotel Manager
Sunway Resort Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunway Resort Hotel & Spa

Property: Sunway Resort Hotel & Spa
Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 46150, Malaysia
Phone Number:
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Petaling Jaya
#4 Spa Hotel in Petaling Jaya
#4 Business Hotel in Petaling Jaya
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sunway Resort Hotel & Spa 4*
Number of rooms: 441
Official Description (provided by the hotel):
Sunway Resort Hotel & Spa is one of Kuala Lumpur’s most iconic 5-star hotels, situated within the sprawling integrated resort of Sunway City. The Hotel is located next to Sunway Lagoon theme park and connected to the massive Sunway Pyramid shopping mall, seamlessly integrating facilities for easy, within the minute walking-access, to a multitude of leisure and business services. On arrival, the Hotel’s dramatic neo classical façade welcomes guests to superlative features and thematic architectural designs, sheltered by towering minaret glass domes and a main driveway that boasts monumental sculptures of deer being pursued by a Malayan tiger and two life-size elephants stand guard; with a profusion of fountains and captivating oasis of water features. The Hotel’s 441 guestrooms and suites are equipped with complimentary Wi-Fi and other modern conveniences. Most guestrooms have theme park views or the resort's skyline; some provide balconies with an opportunity to walk out to the lush tropical gardens. Facilities within the hotel include an expansive free-form landscaped swimming pool with cascading waterfalls, a Balinese-inspired Mandara spa, a fitness centre, an all-day dining restaurant, a lobby lounge and several independently-operated Chinese, Thai and other speciality restaurants. Located adjacent to the Hotel are Sunway Pyramid Convention Centre, 170 food and beverage outlets and over 900-retail stores in the shopping mall, and two additional hotel towers with Sunway Pyramid Hotel and Sunway Clio Hotel. ... more   less 
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Also Known As:
Sunway Resort Hotel And Spa
Sunway Hotel Petaling Jaya

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