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“A great place to be for part of your stay in Malaysia”

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Sunway Resort Hotel & Spa
Ranked #4 of 48 Hotels in Petaling Jaya
Certificate of Excellence
Reviewed May 9, 2014

This hotel is one of the best places I have stayed in Malaysia. The staff are professional and they make everyone feel like at home starting from the moment you enter the hotel to the moment you leave. The food is great. Although I had a club room, which gave me access to the club lounge, I preferred eating at the restaurant for the regular rooms because of the wide verity of the food offered during breakfast and other meals. You also get quick access to the Sunway Lagoon waterpark and there is also a mall almost attached to the hotel.

Room Tip: Great for us - but just to note that if you are going to see KL proper, Sunway is far away. The taxi...
  • Stayed: August 2013, traveled with family
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Thank Najeeb A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded May 11, 2014

Dear Najeeb A,

Wow! Thank you for such an amazing review! It is definitely an honour to be referred to as ‘the best’ you’ve stayed in Malaysia. Thank you very much for your support. We would also like to thank you for acknowledging our staff and your kind comments about our breakfast buffet. We will continue to provide the best service to all of our guests like how you have experienced with your stay.

Thank you again for writing us this wonderful review and we hope to be able to welcome you back again in the near future for another memorable stay. Take care and have a great week ahead.

All the best from all of us at Sunway Resort Hotel & Spa.

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1,208 - 1,214 of 1,931 reviews

Reviewed May 5, 2014

The hotel is very nice, staff are very friendly and helpful, excellent service. Location just in front of Sunway Lagoon Park which is very convenient if you go to the the Park. Location not so far from KLCC. Swimming pool is also nice. Breakfast has many variety and very good. Highly recommended for family with kids.

  • Stayed: May 2014, traveled with family
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Thank esantoso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded May 7, 2014

Dear esantoso,

Thank you very much for your review! It’s a great pleasure to be highly recommended by you and your kind comments on our staff and service is greatly appreciated. Thank you again for choosing us as your preferred destination and we hope that you will consider us again should you return to Malaysia.

Thank you for the time in writing us your review and we hope to see you again soon.

All the best from all of us at Sunway Resort Hotel & Spa.

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Reviewed May 4, 2014

Two day stay for business and the room was excellent. It was comfortable and had everything needed to work and relax. Breakfast was only ok, standard hotel buffet. Location would be great for families as there are many options within walking distance. Staff was all friendly and check in/check out was simple.

  • Stayed: February 2014, traveled on business
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Thank WS1129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded May 7, 2014

Dear WS1129,

Thank you for taking the time in providing us with your review. It had been a pleasure welcoming you to the Hotel and we hope that your business trip was a success. Thank you again for providing us with your feedback and we look forward to welcoming you back in the near future.

Should you require any assistance with arranging for your next stay with us, please do let us know. Until then, have a great weekend ahead and see you again soon.

All the best from all of us at Sunway Resort Hotel & Spa.

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Reviewed May 2, 2014

Huge hotel in away from downtown Kuala Lumpur, but also not that far away. Rooms are luxurus, nicely decorated. Beautiful panoramic view and good entertainment in the accompanied park. Huge shopping mall with icescating facility nearby. Service is friendly and professionally.

Stayed: April 2014, traveled on business
Thank RayVM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded May 4, 2014

Dear RayVM,

Thank you for writing us this wonderful review. We hope that you had a memorable stay with us and that we have managed to make your business trip as comfortable as possible.

If you should ever decide to return for another business or perhaps a leisure stay, please do contact us and we will be very happy to arrange and accommodate for another stay with us. Thank you again for choosing to stay with us and we hope to see you again soon.

All the best from all of us at Sunway Resort Hotel & Spa.

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Reviewed May 1, 2014

Stay there for 2 nights mainly for easy access to Sunway Lagoon. Buy the family fun package which includes the premier room, 2 adults and 2 kids tickets to Sunway Lagoon, 4 re-entry tickets with face value of 60 RM, breakfast and a vip card to the mall. The package is a bargain since buying the tickets to Sunway Lagoon for a foreigner is quite expensive.

The breakfast is one of the best in Asia since there are so many varieties you can choose. The room is a bit dated but still in good condition

  • Stayed: April 2014, traveled with family
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1  Thank Harris_LIU617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded May 4, 2014

Dear Harris_LIU617,

Thank you for the great review provided! We are glad you have managed to make use of your Family Fun package, catered especially to families looking to explore the whole of Sunway Resort City during your stay.

We are also glad that you enjoyed the breakfast buffet at Fuzion and we hope that your stay with us has convinced you to return soon. Thank you also for the comments in regards to the room, our management staff has taken note and will look to see what can be improved for our future guests.

Thank you for your time in writing us this review and we hope to see you again soon.

All the best from all of us at Sunway Resort Hotel & Spa.

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Reviewed April 29, 2014

Just spent two nights with my wife and two children at the Sunway resort. First impressions as have been stated in other reviews are excellent, the foyer and entry area are magnificent, it even smelt great when you entered the foyer. It's also even more beautiful at night time when it's all lit up.
We were placed on the 7th floor but we initially had issues with the beds provided in the room and quickly attended reception to change to another room with a different bedding configuration. The staff at the front were excellent and quickly found us another room on the 9th floor which was exactly what we required. Their understanding of the English language and their willingness to assist us was excellent and they are a credit to the resort.
The resort is part of the whole Sunway complex and is amazingly large. The sunway lagoon theme park is right next door and was an excellent day out even though it was frustrating to have several rides closed and still be charged the same entry price. I'm not sure how the whole sunway corporation works, but it would be nice to have special deals for people staying at the resort re entry into the theme park.
The shopping centre also attached is excellent and has every store you can imagine, it would take several days to really explore the whole centre.
Back to the resort, the pool was great with waterfall, unfortunately was not going for days we were there though. Breakfast was excellent with great range of choices. Complimentary mini bar in room which consisted of 5 cans of drink only could be better with chips, chocolate etc but can't complain as it was complimentary.
Overall, we can't wait to return as two nights was nowhere near long enough and we are already planning on our return trip for following year. This is an awesome resort with great facilities and after what we experienced with our first stay we cannot fault the sunway resort and spa.

Stayed: April 2014, traveled with family
Thank shell4nsw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded May 1, 2014

Dear shell4nsw,

Thank you very much for the writing us such a detailed and amazing review! We are glad to hear that you enjoyed your stay here with us. Thank you also for the kind comments of our Front Office staff and it is great to hear that they managed to follow through with your request immediately.

We would like to apologise however for not being able to inform you in advanced that our Hotel guests can obtain re-entry passes to Sunway Lagoon if the tickets are purchased from our concierge desk. We hope that you are able to take advantage of this fact on your return visit.

Thank you also for choosing to stay with us during your holiday and it is a great honour to hear that you will also return again next year and we cannot wait to welcome you back again.

Should you ever require any assistance with your future reservations, please do let us know and we will be very happy to assist.

All the best from all of us at Sunway Resort Hotel & Spa.

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Reviewed April 28, 2014

This hotel and all its surroundings is amazing. I have been to KLCC before and hated it, but this place is about a 15-20min drive from KLCC with no need to travel anywhere else. The hotel is a resort, theme park, lagoon, beach, shopping mall, night club, resturants, everything!
Everything you need is at your foot step, literally. Very safe ans secure place to stay.
Food in the hotel is delicious, try the buffet for dinner or lunch, YUM.
Rooms are spacious and very clean. The customer service is outstanding, Well Done Sunway!

Room Tip: Ask for a room facing the Pool/Lagoon area
  • Stayed: April 2014, traveled on business
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1  Thank Minela86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded May 1, 2014

Dear Minela86,

Thank you very much for such a great review! Wow, to be compared and be better than KLCC is such an honour indeed and it has been great to welcome and arranged for your lovely getaway with us.

Should you ever decide to return for another stay, please do let us know and we will do our best to arrange for another memorable stay here with us. Until then, take care and have a wonderful week ahead.

All the best from all of us at Sunway Resort Hotel & Spa.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunway Resort Hotel & Spa

Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 46150, Malaysia
Phone Number:
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Petaling Jaya
#4 Spa Hotel in Petaling Jaya
#4 Business Hotel in Petaling Jaya
Price Range: $121 - $432 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Resort Hotel & Spa 4*
Number of rooms: 441
Official Description (provided by the hotel):
Sunway Resort Hotel & Spa is one of Kuala Lumpur’s most iconic 5-star hotels, situated within the sprawling integrated resort of Sunway City. The Hotel is located next to Sunway Lagoon theme park and connected to the massive Sunway Pyramid shopping mall, seamlessly integrating facilities for easy, within the minute walking-access, to a multitude of leisure and business services. On arrival, the Hotel’s dramatic neo classical façade welcomes guests to superlative features and thematic architectural designs, sheltered by towering minaret glass domes and a main driveway that boasts monumental sculptures of deer being pursued by a Malayan tiger and two life-size elephants stand guard; with a profusion of fountains and captivating oasis of water features. The Hotel’s 441 guestrooms and suites are equipped with complimentary Wi-Fi and other modern conveniences. Most guestrooms have theme park views or the resort's skyline; some provide balconies with an opportunity to walk out to the lush tropical gardens. Facilities within the hotel include an expansive free-form landscaped swimming pool with cascading waterfalls, a Balinese-inspired Mandara spa, a fitness centre, an all-day dining restaurant, a lobby lounge and several independently-operated Chinese, Thai and other speciality restaurants. Located adjacent to the Hotel are Sunway Pyramid Convention Centre, 170 food and beverage outlets and over 900-retail stores in the shopping mall, and two additional hotel towers with Sunway Pyramid Hotel and Sunway Clio Hotel. ... more   less 
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Also Known As:
Sunway Resort Hotel And Spa
Sunway Hotel Petaling Jaya

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