We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderful Stay with Family”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Sunway Resort Hotel & Spa
Ranked #4 of 50 Hotels in Petaling Jaya
Certificate of Excellence
Reviewed April 3, 2014

I stayed here with my wife and 2 kids for 4 nights. This was our first time staying at Sunway Resort and it is absolutely amazing. The drive up to the entry is spectacular and that's exactly how to describe our stay here. The room was VERY spacious, VERY clean, the beds VERY comfortable and our view overlooking the theme park was wonderful (kids were VERY excited). The staff always greet you with a smile and a welcoming hello. Check in and check out was quick. Easy access to Sunway Shopping Centre. The pool was huge and the kids had a blast swimming under the waterfalls. The buffet breakfast was delicious with a lot of different dishes to choose from. What sets this hotel apart from others that we've stayed at in KL (besides the wonderful facilities/staff) is the little things they do as PART of their service and not "at additional cost" - Wifi was free, mini bar was free, additional towel service in the afternoon. Thank you for making our stay so enjoyable. We will definitely book again when we return to KL.

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank MrBeansHoliday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded April 6, 2014

Dear MrBeansHoliday,

Thank you for such an amazing review provided! We are really happy to heard that you and your family had a VERY exciting stay with us. Thank you for the kind comments on our staff, because without them, we wouldn’t be where we are today.

Thank you again for the time in writing us this amazing review and we hope to welcome you back soon in the future. Until then, take care and have a wonderful week ahead.

All the best from all of us at Sunway Resort Hotel & Spa.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (2,005)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,298 - 1,304 of 2,005 reviews

Reviewed April 2, 2014

I was at the resort for business and stayed for 5 nights. Somehow I should stay they take nice care of their guests for pleasure Vs work. It seems business stay is housed in different floors from the family vacation goers so we can have peace in the night to run telcos and meeting.

The hotel staffs are polite but it seems they like European more than Asian as she got a non smoking room for her and I was given. Smoking room despite both of us wanted non smoking and had made the request during booking through our supplier. But I got my room in the late afternoon.

The resort is besides a shopping mall so it was good to have different meals every night. It is a nice place to be ...

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sayvonna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded April 6, 2014

Dear sayvonna,

We apologise for the inconvenience that you had faced during your stay with us. Rest assured that all our guests are treated equally and that it might had been an oversight on our behalf. We thank you for highlighting this to us and we will forward your comment to our management staff to take note of.

We hope that your stay with us did not deter you from returning and we will be very happy to help assist in arranging for your next visit should you decide to return. Thank you again for staying with us and have a great week ahead.

All the best from all of us at Sunway Resort Hotel & Spa.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 28, 2014

This was my second time staying at the resort. My first was on business a few years back. We were greeted by the doorman "Casey" and wow, what a great way to start the vacation. He is always smiling and in a great mood. Hard to be in a bad mood after talking with him. We states in a suite with a 9 and 4 year old. Each had there own bed. The club level was outstanding and went out of their way for my family.

We went to Sunway Lagoon two days and had a blast.

The pool and all the surroundings at the resort are just fabulous.

We will come back again.....soon.

Stayed: March 2014, traveled with family
1  Thank dwaston5902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded March 31, 2014

Dear dwaston5902,

Thank you for the amazing review! Casey is definitely one of our stars here in the Hotel and we will be sure to inform him of your kind words. Thank you also for returning to us for another stay and we are extremely delightful to have able to convince you to return for another stay a few years back.

Thank you again for the great review and when you do have a date on your return, please do let us know and we will be very happy to arrange and welcome you back. Take care and have a great week ahead.

All the best from all of us at Sunway Resort Hotel & Spa.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 28, 2014

I was there for a 4 day convention. When i 1st arrived at the lobby it was very grand. The employees are very polite and there wasn't a time i had trouble asking for anything. The room was exceptionally clean. The facilities are all a family could ever want with pools and rides. The best part about the hotel was that the huge sunway mall was just beside the hotel. Food is easy excess too. A tip for the house keeping is to have the bathrooms clean with proper chemicals as there was urine stench.

Stayed: March 2014, traveled on business
Thank Husni m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded March 31, 2014

Dear Husni m,

Thank you very much for providing us with this great review. We are glad to have been able to make your stay here memorable. We apologise for the inconvenience with the quality of housekeeping and will be sure to forward this to our management staff to better improve our services.

Thank you once again for your time in writing us this review and we hope that you will return again in the future. Have a great week ahead and see you again soon.

All the best from all of us at Sunway Resort Hotel & Spa.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2014

The hotel & place is simply adorable. Entrance of the hotel is monumental.

I found the hotel service a bit slow and room cleaning service was also lousy. But there are many many good things like breakfast is really special, pool side is beautiful.

Location is perfect since this place in itself has everything; sunway lagoon theme park, big shopping mall etc.

Room Tip: choose your view (pool side is simply the best)
See more room tips
  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank contactwaqas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded March 31, 2014

Dear contactwaqas,

Thank you very much for the review provided. We are glad to hear that despite the inconvenience, you had managed to fully enjoy your stay with us. We will be sure to highlight your comments about our services to better manage the expectations of our future guests.

Thank you again for staying with us and we hope that you will return again soon. Have a great day ahead and see you again.

All the best from all of us at Sunway Resort Hotel & Spa.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 26, 2014

It was a fantastic experience staying in the resort...it was too good + Water park was awesome with some of the great water rides clubbed with zoo, horror park, surfing, etc.. Nice weekend gateways with friendly hotel staffs...

Room Tip: Rooms on top floors are good
See more room tips
  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sandipkrsingh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded March 31, 2014

Dear sandipkrsingh,

Thank you very much for the excellent review and we are so glad to hear of your fantastic experience with us. We hope that this stay has convinced you to return and should you do, please do contact us and we will be very happy to welcome you back again.

Until then, please do have a great day ahead and take care.

All the best from all of us at Sunway Resort Hotel & Spa.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 25, 2014

on trying to check-in after a booking confirmation , i was told that , they were all sold out and i had to take a suite or wait 6 hours for my room; after flying through the night at 0530 am ; this was not the welcome i expected and decided not to stay at their hotel and find accomodation else where...luckily the gentleman for the Company i had gone to visit was able to come back and help with the hotel change... or i would have been stranded

Room Tip: High Handed Staff who try and wearly traveller is likely to fall for the trap of no rooms available...
See more room tips
  • Stayed: April 2013, traveled on business
    • Value
    • Service
2  Thank birdmanbombay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Resort Hotel & Spa, responded to this reviewResponded March 30, 2014

Dear birdmanbombay,

We deeply apologise for causing an inconvenience to you right at the moment you arrive. As this is not the standard of service we provide to our guests, our management staff would like to reach out to talk to you and learn of your experience with us to allow us to improve better.

We thank you again for your review and hope to hear from you soon.

All the best from all of us at Sunway Resort Hotel & Spa.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Petaling Jaya
0.0 mi away
Sunway Pyramid Hotel
Sunway Pyramid Hotel
#5 of 50 in Petaling Jaya
1,358 reviews
0.3 mi away
Sunway Clio Hotel
Sunway Clio Hotel
#1 of 50 in Petaling Jaya
740 reviews
3.1 mi away
Hilton Petaling Jaya Hotel
Hilton Petaling Jaya Hotel
#2 of 50 in Petaling Jaya
1,479 reviews
Show Prices
Show Prices
Show Prices
5.3 mi away
One World Hotel
One World Hotel
#3 of 50 in Petaling Jaya
1,184 reviews
0.1 mi away
Resort Suites Hotel at Bandar Sunway
Resort Suites Hotel at Bandar Su...
#32 of 50 in Petaling Jaya
46 reviews
8.8 mi away
Sunway Putra Hotel
Sunway Putra Hotel
#31 of 349 in Kuala Lumpur
1,621 reviews
Show Prices
Show Prices
Show Prices

Been to Sunway Resort Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sunway Resort Hotel & Spa

Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 46150, Malaysia
Phone Number:
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Petaling Jaya
#4 Spa Hotel in Petaling Jaya
#4 Business Hotel in Petaling Jaya
Price Range: $113 - $429 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunway Resort Hotel & Spa 4*
Number of rooms: 441
Official Description (provided by the hotel):
Sunway Resort Hotel & Spa is one of Kuala Lumpur’s most iconic 5-star hotels, situated within the sprawling integrated resort of Sunway City. The Hotel is located next to Sunway Lagoon theme park and connected to the massive Sunway Pyramid shopping mall, seamlessly integrating facilities for easy, within the minute walking-access, to a multitude of leisure and business services. On arrival, the Hotel’s dramatic neo classical façade welcomes guests to superlative features and thematic architectural designs, sheltered by towering minaret glass domes and a main driveway that boasts monumental sculptures of deer being pursued by a Malayan tiger and two life-size elephants stand guard; with a profusion of fountains and captivating oasis of water features. The Hotel’s 441 guestrooms and suites are equipped with complimentary Wi-Fi and other modern conveniences. Most guestrooms have theme park views or the resort's skyline; some provide balconies with an opportunity to walk out to the lush tropical gardens. Facilities within the hotel include an expansive free-form landscaped swimming pool with cascading waterfalls, a Balinese-inspired Mandara spa, a fitness centre, an all-day dining restaurant, a lobby lounge and several independently-operated Chinese, Thai and other speciality restaurants. Located adjacent to the Hotel are Sunway Pyramid Convention Centre, 170 food and beverage outlets and over 900-retail stores in the shopping mall, and two additional hotel towers with Sunway Pyramid Hotel and Sunway Clio Hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Agoda, Ctrip TA, Hotels.com, Asiatravel.com Holdings, Booking.com, Travelocity, Priceline, TripOnline SA, Orbitz, Hotwire and Cheap Tickets so you can book your Sunway Resort Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sunway Resort Hotel And Spa
Sunway Hotel Petaling Jaya

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing