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“Nice place to stay”

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Sunway Resort Hotel & Spa
Ranked #4 of 45 Hotels in Petaling Jaya
Certificate of Excellence
Doha, Qatar
Level Contributor
552 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
“Nice place to stay”
Reviewed April 13, 2013

Perfect location.. next to a large Mall and huge water park.. there is food located all around and also a huge medical clinic just down the street.. nice friendly staff as well… only 40 min from the KLIA airport

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank B787skipper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Resort Hotel & Spa, responded to this review, April 29, 2013
Dear B787skipper,

Thank you for finding the time to provide us with this review. We strive to make our guests feel as much at home when abroad and we look forward to welcoming you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,809 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (402)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Kuala Lumpur, Malaysia
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 8, 2013

very nice room clean & spacious and generous quality bathroom ammenities and excellent breakfast with wide spread with international menu and also their sunday Hi-tea it really worth for money. i and my family really our stay in this hotel as for kids they will enjoy themselve with lot of funs and games at their water theme park .while parent can shoppe at the sunway pyramid all are under one family hotel great time there .

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zack352
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Resort Hotel & Spa, responded to this review, April 29, 2013
Dear zack352,

Thank you for making time to provide us with a review. We appreciate your honest review and support of our hotel. Should you return for another visit in the future, we would recommend trying out Sunway Lagoon’s latest ride, the Vuvuzela for a thrilling experience.
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victoria
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 8, 2013

excellent hotel to stayed. we stayed club lounge room. the room is massive( lots of spaces and very high ceiling).Using club lounge all day .hot foods,drinks,cakes,coffee etc all free . nice pool and hotel decoration are excellent. The only thing that you have to understand ,due to their belief " No Pork" in the food. Plenty chicken ,beef etc..Hotel location is right at the Lagoon theme parks. must go to the theme parks.So big. you will need a whole day to visited all the parks. entry to the parks around 40 dollars per person for all rides,pool,beach, etc.. worth the money.

Room Tip: ask for theme parks view so you can see the theme parks. excellent view.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kimmi1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Resort Hotel & Spa, responded to this review, April 29, 2013
Dear kimmi1968,

Thank you for choosing Sunway Resort Hotel & Spa to be your ideal holiday destination. We are happy to have been able to have made your stay here memorable and hope that you would consider returning for another stay with us soon.

We are just an email or phone call away if you require any assistance in making arrangements for your next trip. We look forward to welcoming you back soon.
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Singapore, Singapore
Level Contributor
197 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed March 29, 2013 via mobile

I believe family w young kids will love the place due to the attached water park, but for my western taste this hotel was just too much in terms of decoration. All in black marble and gold with giant elephants and tigers outside, all a bit too much. But location is great with the attached shopping mall and water park. Rooms are large and clean, made for families w lots of luggage. What amazed me was the service ... You called housekeeping, you got an immediate reply. Overall not the best place for business meetings but probably a blast for family w kids

Stayed March 2013, traveled on business
Helpful?
1 Thank doritg888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Resort Hotel & Spa, responded to this review, April 28, 2013
Dear doritg888,

We appreciate your honest review of our hotel. Your feedback allows us to improve our services and the hotel to help serve our guests better.

We hope that your stay with us was pleasurable and that we would be able to welcome you back in the future for leisure visit with your family.

Thank you for your time in providing us with this review and we hope to see you soon.
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Melbourne
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed March 29, 2013 via mobile

Spent 3 nights while on business in a club room. Service was faultless. Staff were friendly and helpful. The club lounge was welcoming and always a beer or wine when you need it. A short walk and you are in the huge Sunway shopping centre where there are lots of bargains when comparing prices to AUD. A definite for a return trip in future.

Stayed March 2013, traveled on business
Helpful?
1 Thank AuntyDeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Resort Hotel & Spa, responded to this review, April 28, 2013
Dear AuntyDeb,

Your kind comments are most valued. We are glad that you had enjoyed your stay with us at The Club. We hope that you will return for another visit and this time for leisure as we have many facilities to make your stay perfect like a massage at Mandara Spa and a shopping spree in Sunway Pyramid.

Do drop us a note if you ever require any assistance in arranging for your next visit and we will be happy to arrange for your stay.
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Perth, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 29, 2013

Stayed here for 3 nights and cannot fault it. Staff were fab. They were very welcoming, informative, professional and approachable. The buffet breakfast was amazing. Ive never seen anything like it. You could literally taste all the flavours of the world here just for breakfast. The choice was endless. Food was prepared to your liking. It was fresh and flavoursome. Presentation was excellent, tea & coffee were free flowing. Staff were constantly restocking the buffet, it was fabulous. Had the buffet dinner one evening and this was fanatstic to. Choice and quality is amazing. can't fault it.
Our room was lovely. Had booked and paid for a roll away bed for our 16 year old son and were pleasantly surprised to find we had a kingsize bed and he had a proper double bed. Cleanliness was high and standard of fixtures and fittings and quality of bed linen were high. Lobby and reception are very opulent.
The adjoining shopping mall was great. Endless choice and again very clean. Sunway lagoon also accessible from the hotel and was a good day out. Not the best theme park we've been to but was still a good day out. Theres not alot of rides and queues were'nt too bad. The queue for the flying fox was the longest. Didn't go into the zoo area as the tiger enclosure beneath the roller coaster was very poor. The poor tigers looked harrassed and agitated. Not surprising considering they have the roller coaster thundering past over head every couple minutes and then the screams from the people on it. The tigers were rubbing against the bars and pacing up and down along the fence. This was sad and disturbing to see. This really let the park down. They really could and really should do better on this count. Better still take the animal element out of it and fcus more on the rides and water slides. The pools were great and the fact that apart from the locker and surf board hire everything else was pretty much covered in your entrance fee. Apart from your food and drink. You were unable to bring your own in with you which was disappointing as there isn't a huge choice of quality eateries inside. Staff were helpful.
Would definitely recommend the Sunway Resort Hotel & Spa. We were originally going to stay next door at the Pyramid but very relieved we changed our minds and upped our budget a little to stay at the Resort & Spa instead. Money well spent.

Room Tip: Rooms overlooking the theme park.
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Deb D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Resort Hotel & Spa, responded to this review, April 28, 2013
Dear Deb D,

Thank you for such a wonderful review of our hotel. It was a great pleasure to have met you and your family’s expectation during your stay. We strive to provide a memorable to stay for each of our guest and we hope that you had one as well.

We have noted your comments about the theme park and have passed the comments to our colleagues’ to further improve their services to their visitors.

We hope that you will continue to support us and hopefully be able to welcome you and your family back in the near future. Thank you once again for your time in providing us with this review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
65 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed March 24, 2013

The reosrts come with the popular water theme park, Sunway Lagoon and also one of the bisggest shopping mall in Malaysia, Sunway Mall with the concept of ancient Eygyptian. The room has cowboy hollywood thematic setup. A huge ball room for huge crowds and popular for international artistes as Sunway Lagoon always hold concert all year round.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KingTT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at Sunway Resort Hotel & Spa, responded to this review, April 28, 2013
Dear KingTT,

Thank you very much for your review. Sunway Lagoon Theme Park and Sunway Pyramid shopping mall is definitely our biggest attraction in Sunway Resort City and we are glad that you had enjoyed all the facilities we have to offer.

We appreciate the time you have spent in providing us with this feedback and would like to thank you once again for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunway Resort Hotel & Spa

Property: Sunway Resort Hotel & Spa
Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 46150, Malaysia
Phone Number:
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Petaling Jaya
#4 Luxury Hotel in Petaling Jaya
#4 Spa Hotel in Petaling Jaya
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sunway Resort Hotel & Spa 4.5*
Number of rooms: 441
Official Description (provided by the hotel):
Sunway Resort Hotel & Spa is one of Kuala Lumpur’s most iconic 5-star hotels, situated within the sprawling integrated resort of Sunway City. The Hotel is located next to Sunway Lagoon theme park and connected to the massive Sunway Pyramid shopping mall, seamlessly integrating facilities for easy, within the minute walking-access, to a multitude of leisure and business services. On arrival, the Hotel’s dramatic neo classical façade welcomes guests to superlative features and thematic architectural designs, sheltered by towering minaret glass domes and a main driveway that boasts monumental sculptures of deer being pursued by a Malayan tiger and two life-size elephants stand guard; with a profusion of fountains and captivating oasis of water features. The Hotel’s 441 guestrooms and suites are equipped with complimentary Wi-Fi and other modern conveniences. Most guestrooms have theme park views or the resort's skyline; some provide balconies with an opportunity to walk out to the lush tropical gardens. Facilities within the hotel include an expansive free-form landscaped swimming pool with cascading waterfalls, a Balinese-inspired Mandara spa, a fitness centre, an all-day dining restaurant, a lobby lounge and several independently-operated Chinese, Thai and other speciality restaurants. Located adjacent to the Hotel are Sunway Pyramid Convention Centre, 170 food and beverage outlets and over 900-retail stores in the shopping mall, and two additional hotel towers with Sunway Pyramid Hotel and Sunway Clio Hotel. ... more   less 
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Also Known As:
Sunway Resort Hotel And Spa
Sunway Hotel Petaling Jaya

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