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“Location, location, location”

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Sunway Resort Hotel & Spa
Ranked #4 of 45 Hotels in Petaling Jaya
Certificate of Excellence
Hong Kong, China
Level 6 Contributor
109 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
“Location, location, location”
Reviewed November 17, 2012 via mobile

If your target is Sunway lagoon theme park, there's nowhere as convenient as this hotel. Just a few mins walk from the buffet restaurant, fusion, you will arrive the ticket area of Sunway Lagoon. Great if you would like to have a nap after spending a few hours in the theme park. As the hotel guests, you may get a stamped coupon from the main reception and use it for multi entry to the theme park. Moreover, you may get free towels from the gymnasium and take them with u to the water park. What a good arrangement! However, the staffs never inform u of this benefit, which discredits the whole thng.

Room is spacious and clean but don't expect something luxurious or fancy, just average decor. Most of the room on the upper floors oversee the theme park. There are rooms below the lobby floor, not recommended.

Breakfast is busy at weekend while the freshly squeezed fruit juice counter is the best i've ever tried, better than the shangrila chain or some that boost over that freshly squeezed juice.

Fusion is a great buffet restaurant especially during weekdays when it is not crowded at dinner time. The made-to-order prawn noodles is mouthwatering and I can devour 4 bowls each time. The availability of white asparagus (in-season) is another pleasant surprise. Can't remember the price of a dinner buffet, but definitely not steep since Child dine free with parents during our stay.

The shopping arcade with lots of restaurants and chained stores is attached to the hotel. With an ice rink, one should be able tk spend a few hours there if it is raining cats and dogs outside.

Not bad and it exceeds my expectation from a local hotel.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Adrianmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig_Tan, Manager at Sunway Resort Hotel & Spa, responded to this review, December 25, 2012
Dear Adrianmama,

We appreciate hearing such a pleasant review of our resort. Thank you for choosing us for your stay.

We look forward to your next visit with us in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (407)
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English first
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 16, 2012

I had checked-into this hotel and found that this hotel was better than expected as the theme park and shopping mall is so near. Beside that, the front desk was so helpful and kind especially Nisha she had a great smile.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank RainieWang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig_Tan, Manager at Sunway Resort Hotel & Spa, responded to this review, December 25, 2012
Dear RainieWang,

We appreciate your feedback and would like to thank you for staying with us and taking the time to provide your review.

Please let us know when you are returning next so we can assist with bookings.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 16, 2012

I coordinated with them to send flowers to my friend on a specific date and time and gave more than 15 days advanced notice. Only to find out that they can't send the surprise and telling me at the last minute despite getting the card information and LOA needed from me. They can only arrange it to be sent a few hours after my specified time.

This is a big hotel and the hotel manager did not even offer anything until I said they need to do something about it!

  • Stayed November 2012, traveled on business
    • Value
    • Service
Helpful?
4 Thank Ever_Chua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig_Tan, Manager at Sunway Resort Hotel & Spa, responded to this review, November 20, 2012
Dear Ever_Chua,

Please accept our apologies for the inconvenience that you have faced during your stay with us.

We would like to reach out to you personally so that we can find ways to mend this issue. We will be in touch with you shortly.

Thank you for your time in providing us with your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerp, Belgium
Level 6 Contributor
115 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed November 16, 2012

Beautiful hotel, clean spacious room and beatiful swimmingpool, kids enjoyed it a lot. very good services, the formula club is top, only to the breakfast i would give the average rate, i would expect a better one if compairs to the standards of the hotel. Great italian restaurant inside.
And just opposite to the hotel you have a wonderful amenities park for kids and adults as well.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AntonioFroio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig_Tan, Manager at Sunway Resort Hotel & Spa, responded to this review, December 25, 2012
Dear AntonioFroio,

We appreciate your feedback and we are glad you enjoyed your time with us. Your feedback has been forwarded to the respective teams to help improve our services.

We look forward to your next visit with us in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 14, 2012

This hotel is located in Petaling Jaya about 40 minutes outside of Kuala Lumpur City.

I was there for a conference in the adjoining complex so it was very convenient. The surrounding area has plenty of eateries and watering holes. There is a huge shopping complex called Sunway Pyramid which has everything you could want. There's an ice skating rink on the ground floor.

I stayed on level 2 and found the room quite dark and small. It was at the elevator lobby near the hotel office. It was often noisy with staff talking loudly on the phone while waiting for the lift. Also opposite the room were some service doors for hotel services. I was woken on a few nights with beeping coming from behind one of the doors.

On another occasion whilst trying to do some work from the room, there were some telephone technicians working on something and yelling to each other for an hour or so.

If you stay at this hotel, make sure your room is nowhere near a lift lobby or service doors.

Room Tip: Make sure your room is nowhere near a lift lobby or service doors.
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank StunningMakeoverscom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig_Tan, Manager at Sunway Resort Hotel & Spa, responded to this review, December 25, 2012
Dear StunningMakeover,

Please accept our apologies for the inconvenience that have occurred to you during your stay with us.

Your review is most important to us to help us improve to better serve you in the future.

We hope that you will continue to keep us in mind if you return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
148 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed November 8, 2012

I stayed here on business and found the service good and the hotel facilites very good. The room was large and bathroom well equipt. I had a room on floor 5 (539) and had a balcony leading onto the gardens. Very nice. Food choice for breakfast was vast.

Room Tip: Try to get 5th floor facing gardens, a bit noisy when events on at the water park but not enough to...
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Scottkjs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig_Tan, Manager at Sunway Resort Hotel & Spa, responded to this review, December 25, 2012
Dear Scottkjs,

We are glad your trip was pleasant. We hope that you will keep us in mind when you return to Malaysia.

We hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 8, 2012

Am writing this review from my room in the hotel. Actually I know how does it feel when their team will be reading this, but the riddance of the front desk lady is unbelievable. Old room, dirty and slow service response of their house keeping was not expected especially when you try to match it with the news you hear about the hotel. Am sue that I will not come back and would not recommended it for any of my friends.

Stayed November 2012, traveled with family
Helpful?
5 Thank Faisal A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig_Tan, Manager at Sunway Resort Hotel & Spa, responded to this review, November 15, 2012
Dear Faisal A,

Please accept our humble apologies for the inconvenience that have occurred to you and your family. We have recieved your feedback and will channel it to the respective teams to help improve our services.

We understand your concern and again would like to apologise and hope that you would give us another chance to impress you on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunway Resort Hotel & Spa

Property: Sunway Resort Hotel & Spa
Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 46150, Malaysia
Phone Number:
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Petaling Jaya
#4 Spa Hotel in Petaling Jaya
#4 Business Hotel in Petaling Jaya
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sunway Resort Hotel & Spa 4*
Number of rooms: 441
Official Description (provided by the hotel):
Sunway Resort Hotel & Spa is one of Kuala Lumpur’s most iconic 5-star hotels, situated within the sprawling integrated resort of Sunway City. The Hotel is located next to Sunway Lagoon theme park and connected to the massive Sunway Pyramid shopping mall, seamlessly integrating facilities for easy, within the minute walking-access, to a multitude of leisure and business services. On arrival, the Hotel’s dramatic neo classical façade welcomes guests to superlative features and thematic architectural designs, sheltered by towering minaret glass domes and a main driveway that boasts monumental sculptures of deer being pursued by a Malayan tiger and two life-size elephants stand guard; with a profusion of fountains and captivating oasis of water features. The Hotel’s 441 guestrooms and suites are equipped with complimentary Wi-Fi and other modern conveniences. Most guestrooms have theme park views or the resort's skyline; some provide balconies with an opportunity to walk out to the lush tropical gardens. Facilities within the hotel include an expansive free-form landscaped swimming pool with cascading waterfalls, a Balinese-inspired Mandara spa, a fitness centre, an all-day dining restaurant, a lobby lounge and several independently-operated Chinese, Thai and other speciality restaurants. Located adjacent to the Hotel are Sunway Pyramid Convention Centre, 170 food and beverage outlets and over 900-retail stores in the shopping mall, and two additional hotel towers with Sunway Pyramid Hotel and Sunway Clio Hotel. ... more   less 
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Also Known As:
Sunway Resort Hotel And Spa
Sunway Hotel Petaling Jaya

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