We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lovely Hotel, , lovely family time”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Sunway Resort Hotel & Spa
Ranked #4 of 45 Hotels in Petaling Jaya
Certificate of Excellence
Khartoum, Sudan
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Lovely Hotel, , lovely family time”
Reviewed October 23, 2011

I enjoyed my stay with my family at the sunway hotel, , superb breakfast great pool a great mall, , sweet friendly staff and generally good service - we were on a family package and we enjoyed the theme park as well so it was a well round great time. . Cons are the hallway noise could get to the room for a hotel of such calibar i hate to see such errors fault the experience also one of the elevators kept giving us and other guests continous issues not working with the mag card 2days in a row! ! of course there are other elevators available but still like said I loved the hotel and regret the minor slips that may give a lesser impression, that said I believe it is a great place and the lobby has the most amazing smell, , really beautiful and memorable, , it is ideed a lovely place.

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank passion4travel0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon W, Manager, Marketing Services (Online), Sunway Resort Hotel & Spa at Sunway Resort Hotel & Spa, responded to this review, October 26, 2011
Hi passion4travel0,

First and foremost, we would like to thank you and your family for staying with us. We are glad that your stay here with us is a pleasant one and we hope to serve you better on your next trip to Malaysia.

We are grateful for the honest feedback during your stay with us on Trip Advisor. We will take note of the unfortunate experience as reviewed by you and will investigate further on this to ensure that any of these incidents will be minimized in the future for the ease and comfort of other guest and yourself, if you decide to stay with us again the near future.

Again, we would like to extend our greatest gratitude for choosing to stay with us and the honest feedback.

Regards,

The Sunway Resort Hotel & Spa management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,803 reviews from our community

Traveler rating
    851
    565
    245
    84
    58
See reviews for
838
243
45
426
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (400)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Dammam, Saudi Arabia
Level Contributor
69 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed October 19, 2011

The breakfast area and the breakfast itself are really great in terms of food , quality and atmosphere.

  • Stayed November 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anoud1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Italy
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 8, 2011

Older hotel our room on 3rd floor. It was roomy, excellent bedding, spotlessly clean. Bathroom excellent. Reception/concierge staff, restaurants and service definitely five star. The staff looked after our every need. The food was excellent every meal. Being connected to the massive shopping centre, other tower, Madura spa and outdoor centre is incredible. Everything at your fingertips. It is still not far from the city for all other visiting. Shopping centre prices are very comparable and reasonable. Very exciting. Spa services awesome and staff just lovely. Will definitely return. The other Tower is more upmarket and more expensive and looks fantastic. Facilities are tremendous. Pyramid towers has a business centre, free wifi, excellent aircon - everything you need for a great stay.

Room Tip: Ask for a room with a view as most of them overlook an alley. Room away from lifts would be good as...
See more room tips
  • Stayed August 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Beverley509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aussie business traveller
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 5, 2011

Beautiful lobby and good location, nice bar & retaurant but the rooms & hallways are tired and need a bit of TLC. My main objection though was the noise at night. You can hear everything in the hallways (People arriving in late and leaving early), the aircon was very noisy and there was some kind of machinery noise going all night long (Lift, pump?), drove me mad for the three nights I stayed. On the positive side, fantastic pool, great breakfast, great gym, great views, good location. We had the evening buffet meal at the restaurant and it was very good and with only a few other guests dining it was very pleasant evening in pleasant surroundings with attentive staff. Hotel staff were all very helpful too.

I will actually stay at the Pyramid hotel next door next trip, its quite a bit cheaper, only a little less of a downgrade in terms of the rooms and you get to use the resort facilities anyway.

Room Tip: Ask for a room in the carpeted section of each floor rather than the "marble" section, mig...
See more room tips
  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thegoodthebadtheugly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon W, Manager, Marketing Services (Online), Sunway Resort Hotel & Spa at Sunway Resort Hotel & Spa, responded to this review, October 9, 2011
Dear thegoodthebadtheugly,

Thank you for your stay during your business travel with us in the month of September. It has been a pleasure serving you and we hope to serve you better in your next coming stay.

We regret on the noise level incident that you have encountered. We will investigate on the said incident, to better to improve our guest's stay with us in the future.

We thank you for your kind support. Your feedback in valuable to us to continuously improve our service to our beloved guest.

Yours sincerely,

The Sunway Resort Hotel & Spa management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dubai
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 3, 2011

great look of the entrance. the hotel lobby is actually on a height. and the rooms are on top and lower floors. the building is very nicely made. its hugging a mountain so amazingly the lobby is on 15th floor.
the lobby is huge. beautiful well kept.
our room was great. with a decent view and great. the bathroom was not upto 5 star standard and looked old.
the room was spacious but if u open the windows n u ll b greeted by 100 mosquitoes.
n do they bite!!
overall great experience

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank asifcool83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon W, Manager, Marketing Services (Online), Sunway Resort Hotel & Spa at Sunway Resort Hotel & Spa, responded to this review, October 9, 2011
Dear asifcool83,

First, we would like to thank you for staying with us during your travels to Malaysia. We hope that your stay with us has been a memorable, together with your loved one.

We appreciate your feedback on the mosquito incident. We would take necessary actions in ensuring that we minimize the number of mosquito inhabitants.

We hope to see you again soon if you and your loved one are travelling to Malaysia again.

Your sincerely,

Sunway Resort Hotel & Spa management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 2, 2011

We stayed here for one night during our honeymoon and it was certainly a memorable experience. We stayed in a room overlooking the resort and the views were amazing! The buffet breakfast was to die for, with an endless selection of western, malaysian and indian cuisine. Will DEFINITELY stay longer next time we're in Malaysia..

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shakz101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
89 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed October 1, 2011

We had 2 nights here and were quite overwhelmed by the glitzy surroundings of the hotel. Our room was adequate, although I would have liked to see better cleaning of the grout in the bathroom.
The inclusion of an iron and ironing board was good to see as they seemed to be omitted from our previous hotels in Vietnam.
Breakfast was superb and I do not see how anyone could complain about it at all. They tried to please every palate and I know that I was satisfied.
We did not take any other meals in the hotel but visited the shopping centre next door and discovered a wide array of eating venues, reasonably priced.
The pools were absolutely beautiful and such picturesque surroundings.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aussienanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Petaling Jaya
0.0 mi away
Sunway Pyramid Hotel
Sunway Pyramid Hotel
#5 of 45 in Petaling Jaya
1,201 reviews
0.3 mi away
Sunway Clio Hotel
Sunway Clio Hotel
#1 of 45 in Petaling Jaya
546 reviews
0.1 mi away
Resort Suites Hotel at Bandar Sunway
Resort Suites Hotel at Bandar Su...
#33 of 45 in Petaling Jaya
41 reviews
Show Prices
Show Prices
Show Prices
3.1 mi away
Hilton Petaling Jaya Hotel
Hilton Petaling Jaya Hotel
#2 of 45 in Petaling Jaya
1,338 reviews
5.3 mi away
One World Hotel
One World Hotel
#3 of 45 in Petaling Jaya
1,106 reviews
8.8 mi away
Sunway Putra Hotel
Sunway Putra Hotel
#32 of 341 in Kuala Lumpur
1,414 reviews
Show Prices
Show Prices
Show Prices

Been to Sunway Resort Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sunway Resort Hotel & Spa

Property: Sunway Resort Hotel & Spa
Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 46150, Malaysia
Phone Number:
Location: Malaysia > Selangor > Petaling District > Petaling Jaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Petaling Jaya
#4 Spa Hotel in Petaling Jaya
#4 Business Hotel in Petaling Jaya
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sunway Resort Hotel & Spa 4.5*
Number of rooms: 441
Official Description (provided by the hotel):
Sunway Resort Hotel & Spa is one of Kuala Lumpur’s most iconic 5-star hotels, situated within the sprawling integrated resort of Sunway City. The Hotel is located next to Sunway Lagoon theme park and connected to the massive Sunway Pyramid shopping mall, seamlessly integrating facilities for easy, within the minute walking-access, to a multitude of leisure and business services. On arrival, the Hotel’s dramatic neo classical façade welcomes guests to superlative features and thematic architectural designs, sheltered by towering minaret glass domes and a main driveway that boasts monumental sculptures of deer being pursued by a Malayan tiger and two life-size elephants stand guard; with a profusion of fountains and captivating oasis of water features. The Hotel’s 441 guestrooms and suites are equipped with complimentary Wi-Fi and other modern conveniences. Most guestrooms have theme park views or the resort's skyline; some provide balconies with an opportunity to walk out to the lush tropical gardens. Facilities within the hotel include an expansive free-form landscaped swimming pool with cascading waterfalls, a Balinese-inspired Mandara spa, a fitness centre, an all-day dining restaurant, a lobby lounge and several independently-operated Chinese, Thai and other speciality restaurants. Located adjacent to the Hotel are Sunway Pyramid Convention Centre, 170 food and beverage outlets and over 900-retail stores in the shopping mall, and two additional hotel towers with Sunway Pyramid Hotel and Sunway Clio Hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Agoda, Travelocity, Hotwire, Booking.com, Ctrip TA, TripOnline SA, Cancelon, Cheap Tickets and Priceline so you can book your Sunway Resort Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sunway Resort Hotel And Spa
Sunway Hotel Petaling Jaya

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing