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Reviewed May 21, 2019

We have stayed at Sunway Clio twice a year for the past 3 years. However this time is was very unsatisfactory. The breakfast menu has not changed in the past 3 years and the rooms are not as clean as they used to be. Towels were not replaced even after asking them to be replaced, amenities were barely topped up and the service is not of the same quality as it used to be. We do not look forward to staying there again.

Date of stay: May 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank ashengunasekeran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SRHSGMO, General Manager at Sunway Clio Hotel, responded to this reviewResponded 5 weeks ago

Dear Ashen G

We apologise for the less than stellar experience you encountered with our facilities during your stay with us. This is certainly not our standard nor the type of experience we extend to our guests. If time permits, please drop me an email at rogerm@sunwayhotels.com; allowing us to better understand the specific matter in greater details and using these valuable feedback to address them with the team members concerned.

Please allow us another opportunity to serve you better. We look forward to hearing from you soon.

Thank you

Best Regards,
Roger Marcz
Cluster General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 21, 2019

Highly recommended to all my friends and relatives, more comfortable and more clean accommodation, reception all staff are very friendly, good service and more special(Glenn),, next time will visit back again

Date of stay: May 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank Coastal01138986149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SRHSGMO, General Manager at Sunway Clio Hotel, responded to this reviewResponded 5 weeks ago

Dear Coastal01138986149

Thank you for your feedback from your stay at Sunway Clio Hotel. We're glad to hear that you enjoyed the facilities and services extended by team. We will certainly extend your compliments to the team, they will be delighted.

We hope you had the opportunity to explore the many facets of the destination. The direct access into the shopping mall is indeed convenient and provides an abundance of choices - in F&B choices with close to 170 outlets as well as retail with over 900 stores.

We look forward to welcome you back to Sunway City in the near future. Do visit our website to book direct and save on your next stay with us. Enjoy special member's rates and amazing benefits when you book directly on our website.

Thank you and have a pleasant day ahead.

Best Regards,
Roger Marcz
Cluster General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2019 via mobile

Stayed there for business. Adequate enough. Clean. Large bathroom. Standard amenities in rooms. Bottled water provided. Bed sufficiently comfortable. Nothing memorable beyond a friendly reception and concierge. Breakfast was mediocre. Great thing was hotel is connected to Sunway Piramid mall - very convenient for Starbucks, shopping and popping over to get whatever you need.

Date of stay: April 2019
Trip type: Traveled on business
Thank Stellina_and_Sole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SRHSGMO, General Manager at Sunway Clio Hotel, responded to this reviewResponded 5 weeks ago

Dear Stellina_and_Sole

We apologise for the less than stellar experience you encountered with our facilities during your stay with us. This is certainly not our standard nor the type of experience we extend to our guests. If time permits, please drop me an email at rogerm@sunwayhotels.com; allowing us to better understand the specific matter in greater details and using these valuable feedback to address them with the team members concerned.

Please allow us another opportunity to serve you better. We look forward to hearing from you soon.

Thank you

Best Regards,
Roger Marcz
Cluster General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 19, 2019

Wall of the room was thin. Could here your neighbours obiously. Other than that, room was clean, utility condition good. Quite wide choice of breakfast and staff were helpful. Easy access to Sanway. Can reccomend to your friends to stay.

Room tip: Wall a bit thin. Could hear our neighbours.
Date of stay: May 2019
Trip type: Traveled on business
Review collected in partnership with this hotel
Thank Venture28855255592
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SRHSGMO, General Manager at Sunway Clio Hotel, responded to this reviewResponded 5 weeks ago

Dear Venture28855255592

Thank you for your feedback from your stay at Sunway Clio Hotel. We're glad to hear that you enjoyed the facilities and services extended by team. We will certainly extend your compliments to the team, they will be delighted. Breakfast at Cafe West is indeed extensive in its variety. A favourite among many of our guests.

We hope you had the opportunity to explore the many facets of the destination. The direct access into the shopping mall is indeed convenient and provides an abundance of choices - in F&B choices with close to 170 outlets as well as retail with over 900 stores. We look forward to welcome you back to Sunway City in the near future. Do visit our website to book direct and save on your next stay with us.

Thank you and have a pleasant day ahead.

Best Regards,
Roger Marcz
Cluster General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2019

room is good, design all the facilities are so good. location is good mosque opposite. near shopping mall. high floor is good view Sepang Jaya. staffs are very good hospitality. fast services. breakfast is also good.

Date of stay: May 2019
Trip type: Traveled on business
Review collected in partnership with this hotel
Thank Discover28982187441
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SRHSGMO, General Manager at Sunway Clio Hotel, responded to this reviewResponded 5 weeks ago

Dear Discover28982187441

Thank you for your feedback from your stay at Sunway Clio Hotel. We're glad to hear that you enjoyed the facilities and services extended by team. We will certainly extend your compliments to the team, they will be delighted. Breakfast at Cafe West is indeed extensive in its variety. A favourite among many of our guests.

We hope you had the opportunity to explore the many facets of the destination. The direct access into the shopping mall is indeed convenient and provides an abundance of choices - in F&B choices with close to 170 outlets as well as retail with over 900 stores. We look forward to welcome you back to Sunway City in the near future. Do visit our website to book direct and save on your next stay with us.

Thank you and have a pleasant day ahead.

Best Regards,
Roger Marcz
Cluster General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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