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2,299 - 2,304 of 2,548 reviews
Reviewed September 8, 2016

Great hotel, nice staff, lovely facilities, next to a shopping mall, and a breakfast with amazing choice and quality. The room was really nice and clean. The rooftop pool was a relaxing experience and big enough to get a good swim. Gym really nice too.

Room tip: high up rooms are best
Date of stay: August 2016
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
    • Service
Thank ColBeard
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sunway2016, General Manager at Sunway Lagoon Hotel, responded to this reviewResponded September 18, 2016

Dear ColBeard,

Thank you for taking the time to review your recent stay at Sunway Pyramid Hotel West. We are so pleased that you enjoyed your stay and are looking forward to welcoming you back soon!

Kindest Regards,
Jerry Gan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2016

It was incredible experience staying at the Sunway Pyramid West Hotel. Very well located. A variety of food available n many retailers around. A definite visit for shopaholic! Theme parks within a stone's throw away, an added bonus for families with kids.

Date of stay: September 2016
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank mirafaisal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sunway2016, General Manager at Sunway Lagoon Hotel, responded to this reviewResponded September 18, 2016

Dear mirafaisal,

Thank you so much for your kind words! We are thrilled that you had such an enjoyable stay with us and look forward to seeing you again soon.

Kindest Regards,
Jerry Gan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2016

Modern spacious and nice view. Close to the mall and easy to get to. Service could
Of been better, they advised us that we needed to wait until after 2pm if we wanted a king bed but ended up with a twin anyways with no phone call.

Date of stay: September 2016
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank woahxd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sunway2016, General Manager at Sunway Lagoon Hotel, responded to this reviewResponded September 18, 2016

Dear Michael D,

On behalf of the Management Team at Sunway Pyramid Hotel West, we would like to thank you for reviewing your recent stay.

We are deeply sorry that we were not able to meet your expectations during your recent visit to our hotel. We have addressed these issues with the respective departments to ensure that the issues you have mentioned do not happen again in the future. Your feedback is greatly appreciated as it helps to enhance future guest experiences.

We hope to have an opportunity to welcome you back to the hotel soon.
Thanks and have a pleasant day ahead!

Best Regards,
Jerry Gan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2016

Loved the breakfast and the location of the hotel it's very close to a mall and sun way park. Our room comes with a free tickets to the park and a free welcome drink.
Worth staying there ❤️ And definitely would come again.

Date of stay: August 2016
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank munira52
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sunway2016, General Manager at Sunway Lagoon Hotel, responded to this reviewResponded September 18, 2016

Dear munira52,

On behalf of the entire team at Sunway Pyramid Hotel West, we thank you for sharing the details of your recent visit to our hotel.

At Sunway Pyramid Hotel West, we pride ourselves on our personalized service, and we are so glad that you were able to experience this first hand.

Please let us know when you will be returning as we would love to welcome you back.

Kindest regards,
Jerry Gan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2016

The hardware is new and in good condition and maintenance
The price is at reasonable range
The service is good and friendly
But the waiting time at the front desk is a little bit long including check in and check out

Date of stay: August 2016
Trip type: Traveled on business
Review collected in partnership with this hotel
Thank alexH7815GL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sunway2016, General Manager at Sunway Lagoon Hotel, responded to this reviewResponded September 18, 2016

Dear alexH7815GL,

On behalf of the Management Team at Sunway Pyramid Hotel West, we would like to thank you for reviewing your recent stay.

We are deeply sorry that we were not able to meet your expectations during your recent visit to our hotel. We have addressed these issues with the respective department to ensure that the issues you have mentioned do not happen again in the future. Your feedback is greatly appreciated as it helps to enhance future guest experiences.

We hope to have an opportunity to welcome you back to the hotel soon.
Thanks and have a good weekend ahead!

Warmest Regards,
Jerry Gan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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