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“Great resort but badly managed”

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Damai Puri Resort & Spa
Ranked #48 of 55 Hotels in Kuching
Reviewed August 10, 2014

A great, sprawling resort in an idyllic setting but with some facilities closed and others run by poorly trained staff.
It is quite a spectacular resort, largely open-planned with its own private, pristine beach and big swimming pool.
The surrounding area is largely forest. There are good nature walks and Irrawaddy Dolphin spotting but you need to go further afield for the latter.
Just outside the resort is the Sarawak Cultural Village which is definitely worth a visit.

The rooms are comfortable and well maintained with good air-conditioning. The bathrooms are clean.
The Gecko bar is well stocked but the staff response is abysmal! The other bar seemed to be closed all the time which was not surprising because there were hardly any guests at the time I stayed there. The in-house convenience store is poorly stocked and is often closed. The souvenir shop is basic but expensive with disinterested staff.

The only saving grace was the restaurant. The food was great and the chefs seem to know what they were doing but the same could not be said of the other staff who were only interested in keeping a tab of the bills.
Ask for a beer and it takes ages to arrive because it has to be fetched from the Gecko Bar!
The buffet style breakfast was good with freshly prepared eggs of your choice.

Just outside is the Damai Central with a well-stocked 7-11, ATMs and if you like to eat outside the resort, there are a lot of food outlets here. There is also The Escobar which is much more friendly than the in-house bar and you get the same view of the sea!

As I said before, the staff are the main problem. On my last day I asked for a wake-up call since I had to go to the airport. It never arrived! Then I went to settle my bill and the receptionist had got it wrong and the manager had to be woken up at 6 am. Fortunately, they had remembered to order a taxi for me!

Room Tip: Ask for a sea view room.
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  • Stayed: July 2014, traveled solo
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3  Thank gyanfernando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed August 6, 2014

We were unsure of whether to book the rooms at Damai or at Permai, and chose the latter. Are we glad we did! After settling down at Permai, we walked down to Damai to get some lunch and check out the facilities. The restaurant, pool and cafe was closed for renovation and we couldn't grab even a coffee.
It was not just the availability of areas, the staff too weren't too eager to help. Maybe it was a language barrier, I'm not sure. The view of the beach from Damai is clear and not hidden by trees.

  • Stayed: June 2014, traveled as a couple
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2  Thank kaalika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2014

All is not doom and gloom but the place just needs sprucing up here and there. .. not talking major outlay in some areas either ie replacing attap (leaf) roof on shelters near the pool which are wrecked , lick of paint here and there. .. One very positive note is their restaurant 'ku' ... average price per dish rm 28 (£5ish) and delicious. All freshly cooked by a very friendly chef who you can see at work through the glass panels in an open kitchen. His naan bread to die for... Other meat dishes great too -- Malay - Indian fusion... enjoyed it so much we abandoned plans to try another place and went back another time ... and will probably do do again tonight...

  • Stayed: July 2014, traveled with family
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1  Thank pongo56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2014

My family stayed 5 nights in this resort and had a very relaxing holiday. The views were spectacular and we loved the infinity pool although a little warm to really cool down. The location was convenient. Next to the Rainforest resort that had a nice cafe and great activities. Our daughters enjoyed the high rope course and we loved the evening boat trip. Also walking distance of Damai Central which has a cheap food court and the Sarawak Cultural centre. The 2 restaurants at the resort had delicious food and we found all the staff very friendly. The main disadvantage was that some of the facilities like the spa village weren't open. The resort is huge and was mostly empty. But that made it quite relaxing having the pool, gym etc to mostly to ourselves.

  • Stayed: July 2014
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4  Thank MJMcK71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2014

We first came as a family to Damai Puri many years ago. It was vibrant then. Started noticing it going downhill two years ago and this time around. It has gone from bad to worst. Very run down, many of its facilities not opened. Very disappointing!

Room Tip: Go and stay next door at Damai Beach Resort.
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  • Stayed: July 2014, traveled as a couple
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4  Thank IbanLelang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2014 via mobile

Unfriendly and non helpful set of staff. Everything don't know or unavailable like umbrellas when it rains. Food is dreadful and many facilities are no longer operational. It's a distant (45km) from the city but the scenery is nice though. Not value for money.

Stayed: July 2014, traveled with family
2  Thank KampungBoy1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2014

This hotel is in a superb place but that's where the positives end. I bet it was fantastic when new but now it has a down at heel atmosphere to it. It's slightly shabby, run down and needs a load of cash spending on it.
The staff are friendly in so far as their language skills allow but for the most part do nothing. The exception was the chef who found someone to staff the bar one evening and then brought me a beer to my table. Staff are not well trained or proactive towards guests.
Weird stuff; everything is extra. Everything that every hotel in 2014 has in the room has to be paid for extra. Iron? Extra. Board? Extra. Another skimpy bath towel? Extra. No Wi-Fi in the rooms. Guests (CUSTOMERS) are greeted at reception with a list of Rules & Regulations. Seriously!
The one that amused me most? A fine for leaving food on your plate if you have the "all you can eat" buffet! Makes you wonder what planet the owners are on.
Really not worth what they're charging.

Room Tip: Sea views are great
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  • Stayed: June 2014, traveled solo
    • Value
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    • Service
1  Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Damai Puri Resort & Spa

Address: Damai Puri Resort & Spa Teluk Penyuk | PO Box 3058, Kuching 93762, Malaysia
Location: Malaysia > Sarawak > Kuching
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Room Service Spa Wheelchair access
Hotel Style:
#5 Spa Hotel in Kuching
#10 Luxury Hotel in Kuching
Price Range: $43 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Damai Puri Resort & Spa 4.5*
Number of rooms: 207
Official Description (provided by the hotel):
Fronting Damai Beach at the foot of Mount Santubong in Kuching, Malaysia, Damai Puri Resort & Spa spans 207 elegant guestrooms, and boasts a Spa Village, 600-capacity ballroom, exhaustive recreation facilities, and 2 restaurants and 3 bars. It also hosts numerous activities for kids, couples, leisure travelers, and big groups. ... more   less 
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Also Known As:
Damai Puri Hotel Kuching
Damai Puri Resort And Spa
Damai Puri Resort & Spa Kuching, Sarawak

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