Before I start I must begin by saying that we were meant to stay 8 nights and barely lasted a night and if I could score lower then I would.
We arrived and the foyer and lobby area looked clean and nice and we though we were onto a good little hotel. The check in was fast and we were in our room in 10 minutes. We unlocked the door to find 2 single beds, a simple mistake and so we went back to the desk and asked for a king size bed, as per our booking, which was done and again we went to our new room.
Once there, we arrived to see a room with sand all over the floor, dead and live bugs in and around all the fittings and damp areas (which were plenty). On our passing inspection of the room we then found 2 crushed up beer cans in a draw, stains on ALL sheets and towels, a hole in 1 pillow cover, the TV had no reception, there was paint on the mirror and the TV as they couldn't be bothered taking them off the wall to get the proper job done and so they just painted over the edges of these, 1 light didn't work and inside the faulty light was a graveyard of dead insects encrusted onto the inside of the cover... and it goes on...The phone was not connected and so we couldn't call the front desk or anyone else, we didn't have any shower amentities and while speaking of the bathroom, our shower flooded the entire bathroom after 3 minutes as the drain was blocked and so we were ankle deep in water while drying off, the toilet didn't flush properly and once it did it continued to flush for about 2 minutes and lastly I had to take a run up to open the door twice as it was stuck after being unlocked.
Thinking this must be a mistake we again went back to the counter to ask for a new room and we were happy to pay for an upgrade only to be told that this wasn't possible. When I asked why I was simply told there are no more options for us not new room or upgrade was possible.
We decided to make the best of this and went down to the pool area where things were equally in poor condition.
The seats were broken as were the tiles in and around the pool and the pool ladder was busted as well. The cover for the filter of the pool was a pallett covered with more broken wood, and there was mould on the infinity pool edges as well as a small jungle of leaves that looked to be there a very long time as they were decomposing by this point. As I was sitting on my seat looking at a fantastic view of the South China Sea I was bitten by a small group of red fire ants, this was unlucky, and as I walked to the pool to help put the swelling down I noticed the ants were all over the ground and it was like walking through a landmine field to get to the water. Once in the water I then proceeded to step on broken glass in the pool that I had to pull out, that was when I gave and decided we had to leave.
We went back to the room to book other accommodation in Kucking but, alas, there was no internet in the room, this was only in the lobby and it was poor to say the least but after 20 minutes of drop outs we got the job done.
We then decided to watch amazing sunset on the South China Sea from the beach which was simply outstanding and the sole highlight of our 1 night stay, then walking back to our room saw more disrepute of the hotel with mould and sludge on the hotel walls from drain pipes, broken walkways, more fire ants, and a creek that was full of garbage, we decied to have dinner elsewhere. This was a good thing as the restaurants here were empty or closed (considering we were not able to get another room this seemed odd) and so went down the road to eat.
The next morning we woke to check out ASAP and then asked for a refund for the remaining 7 nights stay, this was granted after an hour of arguing with 3 managers and we were told that it would be back on my card in 10 business days. This took over a month.
In closing on my worst review of anything in the travel industry world I would suggest avoiding this under all circumstances unless paying for a "4 star" hotel that is of hostel quality is your thing then this place is for you.
- Official Description (provided by the hotel):
- Fronting Damai Beach at the foot of Mount Santubong in Kuching, Malaysia, Damai Puri Resort & Spa spans 207 elegant guestrooms, and boasts a Spa Village, 600-capacity ballroom, exhaustive recreation facilities, and 2 restaurants and 3 bars. It also hosts numerous activities for kids, couples, leisure travelers, and big groups. ... more less
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- Also Known As:
- Damai Puri Hotel Kuching
- Damai Puri Resort And Spa
- Damai Puri Resort & Spa Kuching, Sarawak