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“Terrible”

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Damai Puri Resort & Spa
Ranked #46 of 54 Hotels in Kuching
Singapore, Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Terrible”
Reviewed August 1, 2013

Stayed for 2 nights with extended family in July 2013.

Check-in: Terribly slow service and they lost one of our bookings. We arrived at 4 pm but they told us our rooms were not ready. When we asked if they were full, the staff nonchalantly replied: oh only about 8 check-ins today.. Why our room was not ready despite it being so empty is beyond comprehension.

Rooms: We booked 3 suites, but I would say don't bother. These are just bigger rooms with no additional benefits. Furniture is extremely dates, floor felt grimy, and one of the doors was not working and requires some serious brute force to open. The corridors were full of bugs and very creepy at night.

Facilities: There was a children's fun pool complete with slides and water features, but this was very poorly maintained and the water features were not turned on during the weekdays. Only on Saturday did we realise the features actually worked. They give you a towel card which entitles you to towels, but again, no towels by the children's pool on weekdays. So basically they do not treat weekday guests like guests.

Service: TERRIBLE. Very tardy. We requested a cot in our room, and this was clearly specified on the booking. To no one's surprise at all, the cot was not there when we arrived. We would've called housekeeping at this point except the phone was not working. When we finally made the call by using the phone next door, we were told the cot was not included in our package.
This was when I felt like I was flying a budget airline, as everything, and I mean everything was chargeable. It's reasonable and standard practice to charge for a cot or extra bed, but towels? extra blanket? Even borrowing the ironing board for an hour will set you back RM30.
Room was not made up at 4 pm the next day, and we got sick of waiting so just requested for new towels instead.

Food: Once again, breakfast not included. It is a complete waste of money as the 'buffet' was the worst breakfast buffet I've ever had. There were maybe about 5-6 dishes in total, along with some stale bread. They don't even provide cereal. Milk was obtained from the milk jug used to make coffee. The only edible things are the eggs from the egg station.

All in all, a terrible experience and there is no way we will be back again.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bn_1404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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370 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (91)
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English first
Sun City, Arizona
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 20, 2013

My husband and I booked our stay at the Damai Puri Resort & Spa because we had previously stayed in this area on one of our family trips, and liked the fact that it was away from the more touristy places. This was our anniversary getaway. We booked one of the deluxe rooms with an ocean view, and we were definitely not dissatisfied with our choice. The room was clean, spacious, comfortable, and the view met expectations.

The beach that hotel guests have access to is beautiful and clean. My husband and I spent a good amount of time walking along the shore and enjoying the warm water. Unfortunately, we forgot to pack our sunscreen, and the hotel has an inadequately stocked store that does not have a good selection of proper sunscreen or after care products, and we did wind up with bad sunburns. However, despite the inadequate stock of supplies for guests, the hospitality of the staff was very appreciated, and they provided my husband with a driver who took him downtown to a local store where he was able to purchase what we needed. The pool was clean and also a very nice feature with this hotel.

The breakfast buffet at the "Element" did not have much of a selection and the choices did seem to cater more to local Asian guests, with little western menu selection, and many spicy dishes, which is not appealing for breakfast. We chose to, instead, go to the egg station and have an omelette made, but the inside of the omelette was mostly raw egg. We wound of having fruit and toast every morning, which definitely did not equate to the price you pay to have the buffet as part of your hotel package. The food at the "Element", for other meals, was not very good either. While we were there, the other restaurant "Ku" was not open, and we were told it only opened during certain days of the week and not for all meals. When it did open, we ordered a romantic dinner to be served on the balcony of our room. The food was sub-par and pricey, but much better than the "Element". For lunch during one of the days we were there, we ordered chicken sandwiches, while lounging at the pool. What we got was toasted bread with one bite (small chunk) of chicken on each half of sandwich. When we complained about it, the response was to take the sandwiches back and basically shred those tiny chunks of chicken and spread them onto the bread to make it look like more. So basically, you paid for a lettuce and tomato sandwich, but the french fries were good. It is unfortunate that the food at the Damai Puri Resort & Spa is not that good, because it is also not located near any other restaurants, so, you are kind of stuck eating this food. Definitely could use a food makeover, and an understanding that local food is good, but needs to balance with some other selections for those that cannot eat spicy for every meal of the day, or would like to vary what they eat.

The tropical drinks made at the bar were delicious!!!

Overall, we had no problems with our reservation, our room, or the hospitality and general professionalism of the hotel staff. The only problem was with the food.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank JanHenC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miri, Malaysia
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 14, 2013

Supposed to stay for two nights but checked out after the first.

The check-in was so slow despite there not being that many guests checking in at the same time.

We had dinner around 8-9 pm, and even though we checked in at 3 pm, our particulars were still not entered into the computer system by the time we finished dinner. The whole place look a bit run down, perhaps "a bit" is an understatement.

The room was terrible, the toilet suffered from lack of maintenance.

Checking out was also extremely slow.

Then came the surprise. The next day after checking out, the hotel called us at 4 pm. "When are you going to check out?"

I said we already checked out yesterday! Why cant you check the system instead of calling us??? "The girl who checked you out cannot be reached, so we call you instead"

This by far has got to be the worst hotel that claimed to be 5-star or whatever star there is.

They seem to not just care.

Room Tip: No tips. Just don't stay at this hotel. Nearby Damai Beach Resort also equally bad.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Hanafi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Kuching hotels

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 2, 2013

My friends & I stayed there during the weekend of the RWMF '13 (28th to 30th) & it was by far the worst experience I have ever had in regards to hotels/resorts.

From the moment we checked in, service was horrible. Not only did they lose our booking but they were incredibly rude to us & even tried to imply that we did not pay for the room. The room we got did not mirror the fairly large amount we spent on it.

The next day, housekeeping came around 10am when we were all still in the room. Obviously, we told them we did not need housekeeping at that particular moment or for the rest of the day as we would be in the hotel all day until RWMF started up. Before we left for the festival, we called up housekeeping asking if it was possible for them to come & clean the room while we were gone. This was around 7pm--a little late for housekeeping, yes, but not unheard of. Thinking we did not speak Malay, the woman on the phone said to her colleague next to her: "This b**** didn't want me to clean her room this morning & she wants me to do it now." Her colleague then told her to tell us she was too lazy to do it, obviously a joke she thought was funny. We were hastily told that they were too busy & then hung up on. Two subsequent calls to housekeeping received more or less the same treatment--shocking rudeness--but we finally managed to get them to stop hanging up on us & actually agree to clean our room. No one ever showed up to clean the room.

This is just the icing on top of a horrible weekend of a cake. From trying to charge us RM30 for towels to making rude & uncalled for remarks about us, we were all understandably disappointed with the entire establishment.

I most definitely will not be staying there again, especially with its superficially high rates & I urge everyone to follow my lead.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank emilymarychin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bandar Seri Begawan, Brunei Darussalam
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 2, 2013

We stayed here during the RWMF 2013 purely due to the convenient location of the hotel for the event but knowing that the hotel has recieved poor reviews on tripadvisor. I have to agree with those reviews, the accomodation, food and service are all poor and not reflected in the prices charged. The staff seemed poorly trained and were not practiced by any stretch of the imagination in problem solving skills. A4 laminated notices on the check in desk warning guests that mattresses on the floor would incur an additional charge and Durian was not allowed did not create a very welcome atmosphere. The room had a cost list for all the items in the room visable but a lack of information on what the hotel could offer the guest! On the first morning of our stay I witnessed the hotel manager shout and become verbally insulting towards a guest who was appearing to make a valid complaint about his room not being ready on his arrival late at night. A very heated argument in the hotel lobby followed which left me with the impression that unless there is a change in management this hotel will sadly continue to deteriorate. The bedding in our room had pen marks on it and my sons bed sheet was ripped. The food was not good, the breakfast choice was not only poor but the quality of what was provided was also poor. No breakfast cereal was on offer. Our RWMF package included 'dinner'. This was a hawker style buffet but again the quality of the food was poor. There was better food available at the hawker stalls within the World Music Festival venue and if I were to do it over again we would be staying on a room only basis. On the plus side it's location to the RWMF was ideal for us as a family and IF the cost reflected the standard of the hotel I would not have felt the need to write this review. So, this hotel either needs to change its prices (and management) to reflect the standards on offer or invest in a major upgrate/staff training programme to return it to its former glory.

  • Stayed June 2013, traveled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank SLM09_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 22, 2013

Was petrified as to state of hotel after reading the reviews, but on arrival, check in was swift, room (had requested for a new sea view deluxe room) was comfortable, and had no issue with breakfast either as we ordered from a set menu. Perhaps it was low season, and staff had time for us. Highlights - the beach was beautiful, way better than Phuket and Ko Samui. Waters were clear and clean, and beach was fine powder sand, free from litter (did not see anyone cleaning the beach). Would return again for the beautiful beach!

  • Stayed June 2013, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dklh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 9, 2013

Stayed here during the Rainforest World Music Festival 2012 last year. Can't recall how I ended up picking this place. Anyway, not sure if it was due to booking via Agoda, but the room we got was way at the back, quite a distance to walk, away from the lobby. The first time, we actually got lost when coming out while trying to find our way back hotel lobby. Poorly labelled for direction purposes. Some areas are poorly lit. The lift which was closer to the room wasn't working. The lift which was a distance walk away looked like it wasn't meant for guests but then again there were no labels and we used it anyway. The room itself was so-so. The plus side was the hotel itself was quite near to the Sarawak Cultural Village (where the RWMF was held) so we didn't have to worry about transportation. Quite a distance drive from the Kuching International Airport (possibly an hour or so). They provide transportation but it isn't free. The other plus side was the mountain view you get when you go swimming at the beach. Just beautiful. The beach is OK for swimming. The hotel rate was pretty expensive, but that could be due to the peak season (weekend + RWMF) and not worth the price paid if you ask me but last minute booking to attend the RWMF, not sure if the rates on regular days are different, didn't care to check. We had pre-arranged transportation to and from the airport but on check-out day, we had been waiting prior to the agreed time and did not know which was our tranport, etc. Had to ask them twice. At one point I thought maybe we had missed it eventhough we had been waiting there the entire time. If I come back for the RWMF again, I might try staying at a different hotel for variety's sake

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Archie_deGato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Damai Puri Resort & Spa

Property: Damai Puri Resort & Spa
Address: Teluk Penyuk Santubong | PO Box 3058, Kuching 93762 , Malaysia
Location: Malaysia > Sarawak > Kuching
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Room Service Spa Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Kuching
#4 Top resorts Hotel in Kuching
#5 Spa Hotel in Kuching
#10 Luxury Hotel in Kuching
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Damai Puri Resort & Spa 4.5*
Number of rooms: 207
Official Description (provided by the hotel):
Fronting Damai Beach at the foot of Mount Santubong in Kuching, Malaysia, Damai Puri Resort & Spa spans 207 elegant guestrooms, and boasts a Spa Village, 600-capacity ballroom, exhaustive recreation facilities, and 2 restaurants and 3 bars. It also hosts numerous activities for kids, couples, leisure travelers, and big groups. ... more   less 
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Also Known As:
Damai Puri Hotel Kuching
Damai Puri Resort And Spa
Damai Puri Resort & Spa Kuching, Sarawak

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