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“So much better than Tripadvisor reviews would suggest”

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Damai Puri Resort & Spa
Ranked #47 of 54 Hotels in Kuching
Melbourne
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“So much better than Tripadvisor reviews would suggest”
Reviewed August 29, 2011

Having read the wave of negative comment on this site about this hotel, we initially decided against staying here......but so pleased we changed our mind for a night. Snagged a 200MYR deal (plus 80 MYR for a rollaway bed for the kids) - outstanding ocean, beach and Mt Santubong views, really nice room, attentive service throughout, massive relaxing pool with comfy sun-loungers in a mossie-free, grassed area overlooking the water (and a second pool with water-slides for the little ones). We simply fail to understand the almost unanimous bad feedback on this hotel - we followed Damai Puri with 2 nights in a tree-house next door at Permai Rainforest Resort, and with hindsight would have chosen 2 nights at Damai Puri and just 1 at Permai instead.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank CharmingSpice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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372 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
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English first
Shepparton, Australia
Level Contributor
432 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed August 25, 2011

The resort was nearly deserted and consequently many of the activities were not functioning. The food was very poor and 1/3 more expensive than the better quality and wider variety served at the Damai Beach Resort next door. The rooms are only just passable and that was superior room the standard ones were nothing better than 3 star.The whole property is on the verge of becoming tired and run down. The staff are friendly but poorly trained and really unable to help a great deal. I would not recommend this place .

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Kuching hotels

Petaling Jaya, Malaysia
Level Contributor
173 reviews
142 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed August 17, 2011

Stayed 2 days. The initial room on the 1st floor had a musty smell. Moved to another room on the ground floor which was nice. Views of the sunset from the pool was great.
The only damper was seeing a rat scurrying across the restaurant floor during breakfast!

  • Stayed February 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank ibnibatutta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamburg, Germany
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 14, 2011

To make it short: don't stay in this hotel! Better go the the Damai Beach Resort which is just 10 mins. walking distance away.
We arrived in the evening at Damai Puri, checked in and recognized that in was very empty in this hotel. Being tired from travelling the day, we checked out the restaurants at the hotel and they didn't really made it - or do you want to sit a a BIG restaurant on your own? Asking the lady at the reception if there are other restaurants nearby, she denide (so we believed!) and went at the hotel to the Ku Restaurant. Chinese food, every streetfood in Shanghai is of better quality, not tasty, just bahh..... totally overpriced like the whole hotel. Ok next day....
Breakfast in a 300-seated restaurant, only glassfront to the beach, no possibility to sit outside. Like the other mornings, 2 or 3 tables we occupied out of 100 or 150. Scary. Cheking the surrounding, we found in walking distance other places to eat. At least we must not come back to the restaurants at Damai and found the lady at reception was lying. Try the restaurants at Damai Beach or the rainforest restaurant just on the right end of the beach up the stairs.
Hotel itself: big, really big. but like others wrote here,very very empty. Scary empty. The rooms are not four star anymore, maybe 15 years ago when it was built... bathroom, aircon, beds need a refurbish. Balcony door could not be locked. One day our room door was not locked by the cleaning staff. Everywhere are signed what is not allowed: "not allowed to pass for external people" - "not allowed to jump in the pool" - "not allowed to park your car" - etc... The pool itself really nice, big, some nice sunbeds, good time to relax. Towels can be obtained at the towel corner, due to the fact that almost no guests were present, there were 4 (!) staff all day in the towel corner starring at the few ladies in bikinis all day long.... my wife didnt feel comfortable with this at all... .
The hotel itself is absolutely overpriced, we paid about EUR 80 per night, which is compared to Thailand, Indonesia, Vietnam, China and even Singapore a hell too much for what you get. Overall service level of the staff is a desaster.
Upon departure, we complained about our experience. Wow, they offered us 20% discount on the food. Sorry to say, but this hotel has a absolutely incompetent management, the staff almost the same.
I mean the location is really great, small beach, nice view, rainforest, etc.. We went twice for dinner to the Damai Beach Resort (just 10 Mins walking distance) - three restaurants which nice food, full of people, smiling staff, etc... hopefully they will take over the Damai Puri soon. So please don NOT book your stay at Damai Puri!!!

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank HamburgKK T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 10, 2011

We stayed during our 3 weeks trip through Malaysia (West, Sarawak, Brunei and Sabah) in this hotel for two nights. It was definitily a honeymoon break for two days. We had really great hotels and good excellent food, service and quality everywhere we stayed in Malaysia but this was almost a nightmare. No warm welcome at the reception, when we came to our room, the AC was not working and we got another room after 1 hour. Internet in the lobby did not work, neither in the business center. the resort is rundown, only a few rooms where occupied and there is no soul in that resort. The pool is ok but not very clean, the towels you get are over-used and not very clean. Food is absolutly terrible! The hotel might be ok for people who have no expectations at all and who are not looking for a resort and high resort standards.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank GillesPrim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
55 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
Reviewed August 9, 2011

The title says it all !!! Myself and my wife stayed here last year July. From the moment we arrived we were treated so very well.Upon being shown to our room, we were delighted to find that our bed had been decorated with roses.Fom the barstaff,the various restaurant staff. The service all round was fantastic. The menu of activities to choose from are excellent. Having come from other 5 star hotels in Bali, we found the level of service in the Holiday Inn Resort to be top notch. They even lets us to check out at 6pm without any extra charges. Thank You for such a memorable stay...we will most definitely be back !! Ramesh & Reka

  • Stayed September 2010, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
10 Thank Exploracion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 5, 2011

First time in Sarawak give me hundred things of expectations, my friend & i decided to stay at damai puri for 1 night stay. We booking for a normal room & we check-in around 5 pm., but before that Damai Puri did call us for confirmation,that was a good effort i think.. Reach at lobby with the view of beach, make my expectation becme higher...but....during the check time, the thing that i never expect happen....When i otw to the room, someone is occupied that room,some teenagers, luckily there no shameless incident.. Then we go down again to change the room, really tired of it because we need to go up n down, with nobody help us...really mke my day turn down...

The room was good with the balcony n view of the beach..we love it..amenities quite good.. the best thing for me is the pool..there are 2 side of pool...so u can choose which one best for u... ;) ..Overall stay good although got bad mark for the check in time..On the night not so much activites can do...but this resort near to kampung budaya...so full ur night with budaya stuff...hahahha...

Room Tip: Choose the room higher floor with beach view rather than forest view.
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  • Stayed May 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank wawan003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Damai Puri Resort & Spa

Property: Damai Puri Resort & Spa
Address: Damai Puri Resort & Spa Teluk Penyuk | PO Box 3058, Kuching 93762, Malaysia
Location: Malaysia > Sarawak > Kuching
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Room Service Spa Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Kuching
#3 On the Beach Hotel in Kuching
#5 Spa Hotel in Kuching
#10 Luxury Hotel in Kuching
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Damai Puri Resort & Spa 4.5*
Number of rooms: 207
Official Description (provided by the hotel):
Fronting Damai Beach at the foot of Mount Santubong in Kuching, Malaysia, Damai Puri Resort & Spa spans 207 elegant guestrooms, and boasts a Spa Village, 600-capacity ballroom, exhaustive recreation facilities, and 2 restaurants and 3 bars. It also hosts numerous activities for kids, couples, leisure travelers, and big groups. ... more   less 
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Also Known As:
Damai Puri Hotel Kuching
Damai Puri Resort And Spa
Damai Puri Resort & Spa Kuching, Sarawak

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