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Ariva Gateway Kuching Serviced Residences
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Reviews (278)
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All reviewswashing machinerooftop pooltop spotgreat apartmentwater hoseservice apartmentsseafooddidn t workwalking distancefront desk stafffree wifibasic facilitiescomfortable hotelbit datedpleasant stayfried ricelocal cuisine
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Reviewed November 8, 2012 via mobile

Arriva Gateway feels more like an apartment complex, you enter a building and go up to the 4th floor and the rooms from there up make up the hotel. The room was rather run down and smelled really damp. It was adequate but based on other reviews i was expecting something slightly better. I did manage to glimpse in another room later which looked much more impressive so it might be worth upgrading.

Good things:
Edmond the manager is great, really helpful about things to do, places to eat
Swimming pool on the roof is nice, sheltered with great 360 view
Great location
Breakfast is basic but totally fine - coffee, toast, cereal, fruit, pastries.
Friendly and helpful staff

Bad things:
Run down room, shower leaked and only way to shower was to hold it steady
Our roof safe kept breaking down repeatedly to the point where it was less time consuming to risk take our valuables with us
The gym is awful.. dont pick this place if you're basing it on having a gym, 1 treadmill out of 3 worked, 2 of the other 4 gym machines were out of order and one of the freeweights was faulty (loose) and fell off narrowly missing my foot (would probably have broken my foot).

All in all not a bad place but could be a great place if it renervated the rooms, sorted the gym out and maybe some sun loungers on the top floor?

  • Stayed: October 2012
    • Value
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Thank Theengelbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund L, General Manager at Ariva Gateway Kuching Serviced Residences, responded to this reviewResponded December 27, 2012

Thank you very much for taking the time posting your review on Tripadvisor following your stay at Ariva Gateway Kuching.

Ariva Gateway Kuching is located within Gateway Kuching which is a well-appointed twin tower complex integrating modern office and luxurious serviced residences, with the smallest room size at 30sqm for Superior room, 76-101sqm for 2 bedroom apartments.

We appreciate for your commendation on our rooftop swimming pool. The view from the pool overseeing the beautiful Kuching city is indeed spectacular.

Thank you for your generous compliment, you are most welcome. It is our pleasure serving all our guests.

We have taken remedy actions on your comments for the leak and room safe, we also noted on the comments of our fitness room during your visit, the treadmills are working fine, and the 2 cabling line of the 4 stations gym machine has been fixed. The weights are checked constantly.

Once again thank you for your kind feedback and we look forward to welcoming you back soon.

Yours sincerely,

Edmund Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2012 via mobile

Convenient place to stay because it is in the centre of town and close to some really good eating places. It's mid range in prices, pretty safe and clean; and near to major banks and shopping areas. Most people stay there while in Kuching for business. There're also service apartments for longer term stays. The lobby is on the 4th floor of the building. Security is very very good. You get some pretty good views of fireworks during festive season.

  • Stayed: October 2012
    • Value
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1  Thank Cynfulwords
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund L, General Manager at Ariva Gateway Kuching Serviced Residences, responded to this reviewResponded December 27, 2012

Thank you very much for taking the time posting your review on Tripadvisor following your stay at Ariva Gateway Kuching.

We appreciate your kind comments on finding our room rates to be of Value for Money and our locality is centrally located with all conveniences within reach. We place the interest of our guests first therefore we always maintain tight security in our premises.

Our serviced apartment is popular among family travelers as well as long term stay guests who are on business trips or work here. Being one of the tallest buildings in Kuching, getting a good view of the fireworks during festive seasons is assured.

Once again thank you for your kind feedback and we look forward to welcoming you back soon.

Yours sincerely,

Edmund Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2012

Me and my friends got welcomed by the unfriendly front-liner but we managed to check-in after all the sighed we heard. Overall it is very nice and comfy apartment to stay. Great location, spacious and comfortable. It would be perfect if there's a water hose near the toilet.

  • Stayed: October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Thank myLauRaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund L, General Manager at Ariva Gateway Kuching Serviced Residences, responded to this reviewResponded January 2, 2013

Thank you very much for taking the time posting your review on Tripadvisor following your stay at Ariva Gateway Kuching.

We apologise for your unpleasant experience at our front desk, your feedback is important to us. We have dealt with this matter and we assure this will not happen again. All our guests are warmly welcome by us at all times. Ariva Gateway Kuching has always upheld warm and friendly hospitality.

We appreciate all your wonderful comments about our Hotel. We are delighted that you have enjoyed your stay tremendously. We have taken note on your suggestion and we will look into it.

Once again thank you for your kind feedback and we look forward to welcoming you back soon.

Yours sincerely,

Edmund Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2012

I stayed here with my family and booked two bedroom apartment for 2 night. The bedroom was furnished with king size and queen size bed. The room was spacious and fully equip kitchenette. We can cooked and that save us from going outside. However, a popular seafood centre was just adjacent to the hotel, and that was a plus point. Washing machine was also another plus point for this apartment.
The room was clean and housekeeping was very attentive to our needs.
There were few shopping complexs nearby, banks and the waterfront was just few minutes walks. High speed internet was available for free at our room.
Overall, we enjoyed our stay here and recommend this apartment to friends for their great service.
The only obstacle that we have is that, there was no direct access from the car park to our room, as we have to stop at level 4 and get another lift to our room. Probably the management did that for security, i guess.

  • Stayed: October 2012, traveled with family
    • Value
    • Location
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1  Thank PhillDeGreat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund L, General Manager at Ariva Gateway Kuching Serviced Residences, responded to this reviewResponded December 27, 2012

Thank you very much for taking the time posting your review on Tripadvisor following your stay at Ariva Gateway Kuching.

We are delighted to know that you feel at home while staying with us and making full use of our spacious kitchenette which saved you the trouble from going out to have meals.

Ariva Gateway Kuching is located at an ideal location with plenty of attractions and amenities nearby. We always encourage our guests to explore and experience Kuching simply by taking a short walk around the Hotel.

Your kind comment on the housekeeping service being attentive to your needs has been shared. We are always here to meet our guests’ expectations and to make our guests happy.

We do not have direct access from the car park to the rooms due to security reasons. Our guests are required to use the security door at Level 4 to access to their rooms through another set of lift.

Once again thank you for your kind feedback and we look forward to welcoming you back soon.

Yours sincerely,

Edmund Lim
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2012

Stayed for 5 nights at Ariva Gateway Kuching in late September after we stayed there a few years ago when it Was Somerset managed. Overall experience was still good, however it was slightly lower than last time.
Good Points - Location, Access to Top Spot eatery, large spacious rooms, Clean, Upgrade to Premier Room, Excellent value for money.
Bad Points - Breakfast average at best, No towels in pool area, Maintenance of building could be better, Flimsy apartment fit out.
Previously our fridge was loaded with soft drink, this time it was empy. No supply of washing powder or washing up liquid. Staff were all great, especially Nicole on the front desk. Would have no hestitaion in staying there again.

  • Stayed: September 2012, traveled with family
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4  Thank PeterD8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmund L, General Manager at Ariva Gateway Kuching Serviced Residences, responded to this reviewResponded December 27, 2012

Thank you very much for taking the time posting your review on Tripadvisor following your stay at Ariva Gateway Kuching.

We are delighted to hear that you are a returning guest, thank you for your continuous support. We are glad that you found our rooms to be clean, spacious and Value for Money. It is our top priority to keep our guests satisfied at all times. Indeed, Ariva Gateway Kuching is strategically located among the amenities and places of interest.

We are always seeking ways to improve our service and delivery to our guests. The fridge is intended to be left empty for guests to stock their preferred food and beverage. Our Guest Service counter may provide you with shopping assistance, either directing you where to make the purchases or even shop for you.

We appreciate your kind comments on our Hotel’s service to you. We are always here to meet our guests’ expectations and to make our guests happy. We are glad you had enjoyed your stay with us. As the most important aspect of our work, it was indeed our pleasure serving you.

Once again thank you for your kind feedback and we look forward to welcoming you back soon.

Yours sincerely,

Edmund Lim
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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