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“5 star frontage standard rear end!” 1 of 5 stars
Review of Merdeka Palace Hotel & Suites

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Merdeka Palace Hotel & Suites
Ranked #22 of 49 Hotels in Kuching
Banting, Malaysia
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“5 star frontage standard rear end!”
1 of 5 stars Reviewed August 18, 2014

I would like to start this review with a couple of quotes from the hotels own web site: "As a 5 star business & travel hotel, we offer a plethora of services, all aimed at making your stay the most enjoyable one in the city of Kuching" and "Open the doors to any of our rooms or apartment suites and you will be impressed by our comfortable and cosy yet classic furnishings which evoke the era of Merdeka, equipped with modern amenities"

One of our most disappointing hotel stays.

The pretence of the front end facilities, the spacious and welcoming entrance area, the pleasant and well trained staff, the magnificent Italian restaurant which runs like clock-work and serves the most wonderful food and the pleasant Seatle coffee shop all fool you into not expecting what waits beyond. Shabby run down hotel suites in need of a complete overhaul.

The promise of being impressed fell so very short of it's mark, the actual impression was first olfactory, the intense smell of stale smoke that lingered from the lift lobby of the floor to the room. It was so obvious that the rooms hadn't been aired since the old king died, this fact was confirmed by the windows that were all sealed, very badly sealed. I expect to stop us from throwing ourselves out!

We had booked into a suite with kitchenette as we like the American style of please yourself accommodation, however we were greeted by signs "No outside food or beverage allowed", like we would take any notice of that having paid for what was advertised, it did get a little more difficult when we found that there was nothing but cups and saucers, two glasses and tea spoons.

The modern amenities were as follows: TV's from the 1990's, bad satellite reception and no premium channels. WiFi powered by Wells Fargo, when it was a stage coach company.

The staff were friendly, well trained, welcoming and as helpful as they could be, we actually felt sorry for them as their efforts were unsupported by the hotel owners.

What is the point in attracting clients with a front end that isn't supported? who is going to be the next client? surely not a returning guest nor a social media user!

  • Stayed August 2014, traveled as a couple
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Service
Helpful?
Thank Twitchyjim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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188 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Sarawak
Level Contributor
109 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
3 of 5 stars Reviewed August 7, 2014

At this price range, I could find a better hotel & I did.
The hotel is charming & has a grand feel to it. However, it is ageing & not making any effort to catch up with the modern world. There is no wifi.

The room was smaller than I expected. The small window opened towards the carpark. Wardrobe has iron & ironing board. Very basic coffee & tea set. Room was clean. Bed was firm. Bedding needs more softener. Console next to bed was not functioning well. Air conditioning was good. Shower was good. Place was quiet so slept well.

A lot of places to explore on foot nearby. Sarawak museum next door. India Street & the old city centre is nearby too (5-10 min walk). Many good stuff there. There's the big mall we didn't bother to enter. There's Carpenter St & the waterfront 15-20 min walk away. Several quaint cafes & bars there. Felt quite safe even when walking late at night. Plenty of tourists in the area.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
Thank JarodYJK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 31, 2014 via mobile

Checked in the 2 bedroom apartment with family.Found out there is no Wifi available.worst was the complimentary coffee and tea sachets on given 2 each.when call the front desk they told me once a day only.if need more than pay RM6 per sachet.Ridiculous price.I can buy a 12 packets of 3 in 1 coffee across the hotel.Room condition ok.Only the TV sound was not in proper.AIRCOND SWITCH NOT ADJUSTABLE..PLEASE DO SOMETHING...MERDEKA PALACE WAS MUCH MORE BETTER IN THOSE YEARS...

Stayed July 2014, traveled with family
Helpful?
Thank amriks2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Kuching hotels

Sydney, New South Wales, Australia
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed July 9, 2014

A quaint old fashioned faded colonial style hotel which has seen better days. There is a very grand foyer but the rooms, pool and other facilities need renovating. Despite this it is good place to stay the staff are lovely and very helpful. Late checkout was no problem eventually extending to 6 pm. It is much cheaper than the Hilton and other big hotels. The bed was comfortable there is a flat screen TV with local channels and BBC World. In the centre of the town can be a bit noisy but good location for the water front, shopping and museums. Stayed for 5 days and would stay again due to value for money.

Room Tip: If you buy a drink in Seattle coffee downstairs you can ask for a card with a username and password...
See more room tips
  • Stayed July 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Service
Helpful?
Thank Sarah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed July 7, 2014 via mobile

Overall, i am satisfied with the room although it is small, and the tv is an old tv,its not led or flat screen tv..but im okay for that.what dissapoint is i've been told that my room did not have any wifi connection and i need to pay for internet access. I mean hello,even budget hotel do provide free wifi.

Stayed July 2014, traveled as a couple
Helpful?
Thank Rose H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sihanoukville, Cambodia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 26, 2014

This hotel is in the centre of town and has a swimming pool and a gym. Better still - it has large two bedroom apartments for families at a very reasonable price. The hallway is battered and stinks of cigarettes, but the apartment is clean and spacious, with a kitchen, dining table, sitting room, two large bedrooms and three bathrooms.

Room Tip: Our apartment is on the 14th floor.
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank DebVeldkamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ipoh, Malaysia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed June 23, 2014

Stay 1 night with bikers group for Borneo trip, Standard room for 2 people are a bit small, but comfortable. Location in town center near shopping complex and others. Breakfast are ok with not much verity to chose, but local food just around the corner.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank BunMa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Merdeka Palace Hotel & Suites

Property: Merdeka Palace Hotel & Suites
Address: Jalan Tun Abang Haji Openg, Kuching 93000, Malaysia
Location: Malaysia > Sarawak > Kuching
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#7 Luxury Hotel in Kuching
Price Range (Based on Average Rates): $
Hotel Class:4 star — Merdeka Palace Hotel & Suites 4*
Number of rooms: 213
Official Description (provided by the hotel):
With an advantageous strategic location, only 15 minutes from the airport, the regal Merdeka Palace Hotel & Suites gives guests privilege across to some of Kuching city's historical jewels such as the Sarawak Museum and one of Kuching's landmarks, Padang Merdeka. Nearby are the Textile Museum, Chinese History Museum and Islamic Museum. The Hotel is just a short walk to the newly-built shopping mall, Plaza Merdeka, and is a 5-minute walk to the Waterfront and Main Bazaar. Merdeka Palace Hotel & Suites is home to 213 rooms inclusive of apartment suites. The Hotel offers comprehensive facilities including Wi-Fi access, health centre, gym, swimming pool and sauna, all of which ensures a pleasurable stay for guests. The Hotel has six international standard food and beverage outlets: Ristorante Beccari, the award-winning Italian restaurant; Aurora Court, the all-day dining restaurant; Victoria Arms, the English pub; Yn Cellar; La Habana Cigar Divan; and its cafe bistro, Seattle Coffee & Tea. ... more   less 
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Also Known As:
Merdeka Palace Kuching
Merdeka Palace Hotel & Suites Kuching, Sarawak

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