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“Good service and great location”

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360 Xpress Citycenter Kuching
Ranked #23 of 55 Hotels in Kuching
Horley, United Kingdom
Level 5 Contributor
91 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Good service and great location”
Reviewed July 19, 2013

We stayed here for 4 nights and really enjoyed our time at this hotel. The front desk staff were so helpful and friendly, booking a shuttle to the Sarawak Cultural Village and a taxi to Semenggoh for us. Our room was a good size, with a comfortable bed and good shower. The hotel is very well located in Kuching, not far from the waterfront and only a few minutes walk to the Top Spot Food Court for great seafood meals. Their shuttle to and from the airport is a great bonus, and really good value. Also, the self service laundry facilities were a blessing at the end of our travels around SE Asia. The only reason I did not give it 5 stars is that wi-fi is only available in reception. The hotel provides a cable in the room to connect to the internet, but unfortunately it was not compatible with our Samsung Chromebooks. 360 Xpress is a good budget choice for a stay in Kuching.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nigel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
allen360xpress, Manager at 360 Xpress Citycenter Kuching, responded to this review, July 21, 2013
Dear ValH,

Thank you very much for your review comments.

We are pleased that you've found your stay a comfortable one with us. We will look into widen the compatibility of our internet resources and share your constructive feedback with the necessary party. We constantly strive hard to ensure that our facilities/rooms and services meet or exceed expectations of our valued guests like your kind self.

Once again thank you for your kind review and we look forward to seeing you again at 360 Xpress Citycenter in the future.

Kind regards
Allen
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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164 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Malaysia
Level 5 Contributor
81 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed July 8, 2013

Overall I think this is a good place to stay, albeit the room is kinda small. It's located near town and you can find lots of shop nearby. Check in and check out process were smoothly done. They even provide desktop for your convenience. I came through banner saying that you can book for Sarawak Rehabilitation Centre tour, costs from RM30 if I'm not mistaken (24 hours before the trip). At first, I have doubt since the location is facing house areas, but luckily we managed to get sound sleep at night, and if you're not lucky enough, you might hear dog barks (depends on where your room facing at).

The room is equipped with basic necessities; tv, hair dryer, kettle, fridge, some toiletries and if you need to do laundry and ironing stuff, they have room for that. The bathroom wall is kinda visible, no water pipe inside and only two charging spot available, which were total letdown for me.

Staffs are nice and helpful. Will consider staying here again, well perhaps with a bigger room ;D

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hana-ssi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Letoyah_D, Manager at 360 Xpress Citycenter Kuching, responded to this review, July 9, 2013
Dear Haan-Ssi,

Thank you very much for your review comments.

We are pleased that you've found your stay a comfortable one with us. We will look into the improving some minor fix up in the room as what you've shared in your feedback.We constantly strive hard to ensure that our facilities/rooms and services meet or exceed expectations of our valued guests like your kind self.

Once again thank you for your kind review and we look forward to seeing you again at 360 Xpress Citycenter in the future.

Kind regards
Allen
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miri, Malaysia
Level 4 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 8, 2013

I was staying here for 3 nights and i enjoyed it so much it was an old shop which converted into hotel. Taxi from airport cost me rm40 ( blue taxi) to come to the hotel and they have taxi on the front of the hotel non stop to bring tourist everywhere around kuching. it is near to Pullman and spacious for solo traveller like myself. The hotel is clean and well ugraded to around 3 to 4 star standard. The check in process was fast and the staff are very helpful to guide me to rooftop seafood restaurants which is 5 minutes walking distance and there are plently of cafe and shops around. i spent my night at station one cafe with local live band nearby which is good to chill out and free wifi. The hotel does offer shutter service which is rm 6 one way to airport which must be booked 24 hours in advance by calling them. It was quiet and i had a few night good sleep and price of the hotel is not expensive compare to other hotel and they have lift to go up to first floor which is good.

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ressyfoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Letoyah_D, Manager at 360 Xpress Citycenter Kuching, responded to this review, July 9, 2013
Dear RessyFoo,

Thank you very much for your review comments.

We are pleased that you've found your stay a pleasant one with us and we thank you for your support. We constantly strive hard to ensure that our facilities/rooms and services meet or exceed expectations of our valued guests like your kind self.

Once again thank you for your kind review and we look forward to seeing you again at 360 Xpress Citycenter in the future.

Kind regards
Allen
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
Level 5 Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 3, 2013

A budget hotel but can provide you basic needs in room: fridge, safety box, cable TV... plus a laundry room for all the hotel guests which is very helpful. Rooms are well spacious ( compare to other budget hotels ), but not fresh enough. Rooms don't have windows will disappoint you. There was an problem with the fridge in my room and they could not fix. Location is good.
However, reception staffs are nice, and willing to help you.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Buri V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Letoyah_D, Manager at 360 Xpress Citycenter Kuching, responded to this review, July 5, 2013
Dear Thaikang,

Thank you very much for your review comments.

We are pleased that you've found our facilities meets your expectation however partially disappointed that the room wasn't "fresh" enough. I have shared your feedback with my Housekeeping team and had instructed the team to be more observant and proactive upon servicing the rooms daily. We constantly strive hard to ensure that our facilities/rooms and services meet or exceed expectations of our valued guests like your kind self.

Once again thank you for your kind review and we look forward to seeing you again at 360 Xpress Citycenter in the future.

Kind regards
Allen
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bandar Seri Begawan, null, Brunei
1 review
Reviewed June 18, 2013

Arrive in Kuching and the was picked up by the hotel Van Shuttle, check in very swiftly. Rooms was ok for my standard for the price I paid for a standard room. Too bad no windows in the rooms. But I love the location as its accessible to lots of eateries. Im here in kuching for the foods. Overall its all good. Might stay in the same hotel again if there are no other better hotel to stay at.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RonLTS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Letoyah_D, Manager at 360 Xpress Citycenter Kuching, responded to this review, June 20, 2013
Dear Ron,

Thank you very much for your review comments.

We are pleased to find that our rates & location meets your expectation. We constantly strive hard to ensure that our facilities/rooms and services meet or exceed expectations of our valued guests like your kind self.

Once again thank you for your support & kind review, we look forward to seeing you again at 360 Xpress Citycenter in the future.

Kind regards
Allen
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 30, 2013

This is my very first time staying in the boutique hotel or so called budget hotel. Unexpectedly, the kind of feel was like I'm gonna change to other hotels that provided better services and room. First, the driver that we hired for pick up and bringing us around Sarawak was giving us a bad appeareance. We felt uncomfortable being with him. Then, when we first check in, we requested for a change of room as the room provided for us was dirty and there were stains. The problem lies on the staff as well. The staff was very lazy and playful. When we requested for a change, he strictly refused to change as he said it was troublesome. Is this what you called service? Third, I requested for room to be cleaned but after I came back, the room was still in the same condition. I pissed off! Hope this hotel can train for a better staffs.

  • Stayed April 2013
    • Location
    • Rooms
    • Cleanliness
Helpful?
1 Thank AdelineGAT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Letoyah_D, Manager at 360 Xpress Citycenter Kuching, responded to this review, June 4, 2013
Dear Adeline,

Thank you very much for taking your time to review our hotel.

First of all I would like to thank you for your constructive feedbacks shared here with us during your stay.

We are disappointed that we have not met your expectations during your period of your stay. Indeed, It is our sincere desire to continuously strive and deliver great service at every opportunity here at 360 Xpress in ensuring the comfort & satisfaction of our guest. Please be assured that corrective measures will be taken to avoid recurrence of such and I have shared your valuable feedback with my whole team. I will also share the experience you had with the external tour operator.

We are striving hard to improve further on the level of cleanliness and have instructed our housekeeping & receptions to be more observant and proactive upon servicing the rooms thus hotel guests daily.

I sincerely apologize for the encounters you've experience and I do hope that this will not deter you in visiting us again in the near future.

Once again thank you for your kind review and we look forward to seeing you again at 360 Xpress Citycenter Hotel.

Kind regards
Allen
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nantes, France
Level 5 Contributor
54 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed May 19, 2013

Well, we stayed in this hotel 5 nights, and according to all the good comments read on this site, we expected a bit better.

First of all it has to be said that not all the rooms have windows... and poor us, we had to do with a room without window.... which is not so great !!!

Apart that, cleanliness isn't homogeneous : ground, towels are clean... but it wasn't the case for the blanket we had on our bed...

Staff is rather nice, but this hotel sounds somehow very impersonal.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mr_tofu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Letoyah_D, Manager at 360 Xpress Citycenter Kuching, responded to this review, May 21, 2013
Dear Mr.Tofu,

Thank you very much for taking your time to review our hotel.

First of all I would like to thank you for your constructive feedbacks shared here with us during your stay.

We are disappointed that we have not met your expectations during your period of your stay. Indeed, It is our sincere desire to continuously strive and deliver great service at every opportunity here at 360 Xpress in ensuring the comfort & satisfaction of our guest. Please be assured that corrective measures are being taken to avoid recurrence of such and I have shared your valuable feedback with my whole team.

We are striving hard to improve further on the level of cleanliness and have instructed our housekeeping & receptions to be more observant and proactive upon servicing the rooms thus hotel guests daily.

I sincerely apologize for the encounters you've experience and I do hope that this will not deter you in visiting us again in the near future.

Once again thank you for your kind review and we look forward to seeing you again at 360 Xpress Citycenter Hotel.

Kind regards
Allen
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about 360 Xpress Citycenter Kuching

Property: 360 Xpress Citycenter Kuching
Address: Wisma Phoenix Jalan Song Thian Cheok, Kuching 93100, Malaysia
Location: Malaysia > Sarawak > Kuching
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Airport Transportation
Hotel Style:
Ranked #23 of 55 Hotels in Kuching
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — 360 Xpress Citycenter Kuching 2.5*
Number of rooms: 98
Reservation Options:
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Also Known As:
360 Xpress Citycenter Kuching Hotel Kuching
360 Xpress Citycenter Kuching Sarawak

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