I have visited Kuching three times now and each time stayed at this property.
In 1999 and 2004 this hotel was once the charming Holiday Inn and with it's sister hotel at Damai Beach these graceful hotels made visiting Sarawack worthwhile. But alas no more.
The Grand Margherita is certainly far from grand.. She is tired, shabby and worn.
The front entrance is grubby and unwelcoming, the elevators dirty and stained.
The pool area is now outdated, unattended, with no poolside service at all, pool towels are worn through and smelt of petrol. The breakfast room was unbearably noisy, granted it was school holidays but surely there is some way to control the badly behaved children who ran around the buffett area touching every food item and then throwing it back into food warmers.
Not only is this behaviour most unhygienic but off putting to paying guests. It seems the hotel allows non guests to pay and eat breakfast thus overwhelming the staff with seating arrangements..surprisingly the outdoor area which could accommodate many was not utelized at all. It was a shame as the hotel chefs had prepared a wonderful breakfast for it to be spoiled in this way. We stayed in the Executive Suites..Once again shabby fittings, very grey and stained sheets, dirty interior windows, tea and coffee hit and miss, empty mini bar, grubby bathroom. My compliments to the staff who went out of their way to appease us when on arrival our room was not ready and after a long flight had to wait 2 hours ( even though booking was made and paid for months ahead of time.) So to Reno and Zahena and Mr JF Kennedy thank you. It is a pity that Management has let you down. This establishment is in desperate need off someone who understands the hospitality industry with the guest comfort in mind other than just mere proftis. Stay here if you want 2-3 star it is not a 4 star property any longer.
- Official Description (provided by the hotel):
- Situated in the heart of the city's business, entertainment and shopping district, the hotel offers free WiFi and is 20 minutes drive from the Kuching International Airport. Grand Margherita Hotel is adjacent to the Sarawak Plaza Shopping Complex and the Sarawak Economic Development Corporation Building. Its sister hotel, the Riverside Majestic, is located just across the road. With tourist attractions such as the Kuching Waterfront, Chinese Museum, Tua Pek Kong Chinese Temple, Fort Margherita and Main Bazaar nearby, Grand Margherita Hotel certainly has the best location in the city for business or leisure. Grand Margherita Hotel is classified as Green Hotel by the Ministry of Tourism and Culture Malaysia. ... more less
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- Also Known As:
- Grand Margherita Hotel Kuching, Sarawak