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“Lousy stay and Not Worth for the Money”

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Grand Margherita Hotel
Ranked #9 of 55 Hotels in Kuching
Reviewed August 4, 2013

Stayed for a night in this hotel. Late check in after business meeting. So disappointed with the room. The room furniture and fixtures are old. The room cleanliness was poor. The bathroom have an access into the wall piping which is not lock and secure.
The hotel really need to do an upgrade and renovation.
Overall, hotel condition is poor and definitely will not consider this hotel in the future.

  • Stayed: August 2013, traveled on business
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Thank lokh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomPaula, Public Relations Manager at Grand Margherita Hotel, responded to this reviewResponded August 12, 2013

Dear lokh

Thank you for taking your time to let us know how we can improve. We apologise for a less-than-perfect stay and rest assured, your invaluable feedback has been shared with our team for continuous service and product improvement.

A plan for refreshing our existing rooms is in place and we hope that you will stay with us again. To ensure you get unbeatable rates the next time around, do check out our Best Price Guarantee. If we can be of assistance in any way, please do not hesitate to let us know when planning your next visit to Kuching, perhaps for Sarawak's 50th Anniversary celebrations.

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355 - 361 of 609 reviews

Reviewed July 30, 2013

Hotel with friendly staff especially in the coffee house. Good service and wonderful fruit cakes.
Safe and homely in the stay with very good service and clean linen. Keep it up and we shall promote your good name.

Room Tip: Get a room with a river view
  • Stayed: April 2013, traveled as a couple
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Thank SendySiaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomPaula, Public Relations Manager at Grand Margherita Hotel, responded to this reviewResponded August 12, 2013

Dear SendySiaw

Thank you for your review and recommendation!

Rest assured, we have shared your invaluable feedback with the relevant departments for continuous service and product improvement.

To ensure you get unbeatable rates the next time around, do check out our Best Price Guarantee. If we can be of assistance in any way, please do not hesitate to let us know when planning your next visit to Kuching, perhaps for Sarawak's 50th Anniversary celebrations.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2013

its been almost 10 years+ never set foot on this hotel's room. lately heard that they had renovate most of the room. (came up only half wing are renovated).
so decide to try my experience there. book into a suite room because most of the hotel are fully book of the events happening in town.
first came into the room , everything was ok. and everything needed sre there. then there are also afternoon fruit basket. nice room job and toilet.
but in the evening when we came back into the room . smells came out , it smells like something from the floor drain. definitely decide not going to stay another night further. and we hang on to the smells the whole night till tomorrow and we check out.
we also find alot of ants around the toilet area.

beside of the things i mentioned. other things are all ok and acceptable. except its a bit pricey compare to others, maybe its because of the high season and also the location of the property.

hopes its get better by time .

Room Tip: ask for the room which is renovated. cant imagine if the unrenovated rooms are still the same from m...
  • Stayed: July 2013, traveled with family
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Thank kartono_huang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomPaula, Public Relations Manager at Grand Margherita Hotel, responded to this reviewResponded July 15, 2013

Dear kartono_huang

Thank you for taking your time to let us know how we can improve. We apologise for a less-than-perfect stay and rest assured, your invaluable feedback has been shared with our team for continuous service and product improvement.

A plan for refreshing our existing rooms is in place and we hope that you will stay with us again. To ensure you get unbeatable rates the next time around, do check out our Best Price Guarantee. If we can be of assistance in any way, please do not hesitate to let us know when planning your next visit to Kuching, perhaps for the Sarawak Regatta.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2013 via mobile

Stayed one night at this hotel. Originally booked Riverside Majestic but however was relocated to Grand Margherita as Riverside was full. The linen provided was not clean; room cleanliness was poor and overall facilities are also poor. Ventilation in bathroom/toilet is extremely poor and there were condensation in the walls & ceiling of room (presumable from air conditioning). The rooms are in desperate need of renovation & upgrade.

  • Stayed: July 2013
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Thank Planehopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomPaula, Public Relations Manager at Grand Margherita Hotel, responded to this reviewResponded July 15, 2013

Dear Planehopping

Thank you for taking your time to let us know how we can improve. We apologise for a less-than-perfect stay and have shared your invaluable feedback with our team for continuous service and product improvement.

A plan for refreshing our existing rooms is in place and we hope that you will stay with us again. To ensure you get unbeatable rates the next time around, do check out our Best Price Guarantee. If we can be of assistance in any way, please do not hesitate to let us know when planning your next visit to Kuching, perhaps for the Sarawak Regatta.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2013

Room a little dated. Get a river view room where there is always something to look at. Breakfast is very very good with lots of choices and very good rendang and chicken curry and roti. Pool is very clean. Staff are helpful . Location is good a close to top spot, Bensens and a short walk to BBQ steamboat or to china town and historical sector, shopping. Easy access to waterfront walkway.

Room Tip: River facing rooms are the best
  • Stayed: August 2012, traveled on business
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Thank MrMark824
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomPaula, Public Relations Manager at Grand Margherita Hotel, responded to this reviewResponded July 4, 2013

Dear MrMark824

Thank you for your review and recommendation!

We are pleased that you have had a great stay with us. Rest assured, we have shared your invaluable feedback with the relevant departments for continuous service and product improvement.

To ensure you get unbeatable rates the next time around, do check out our Best Price Guarantee. If we can be of assistance in any way, please do not hesitate to let us know when planning your next visit to Kuching, perhaps for the Sarawak Regatta.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2013 via mobile

Overall a pleasant stay.

Location is perfect, however, other areas have lots of room for improvement:
- service
- quality of breakfast
- cleanliness of rooms
- quality checks by the supervisor
- a doorman

  • Stayed: June 2013
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Thank Ahguru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomPaula, Public Relations Manager at Grand Margherita Hotel, responded to this reviewResponded June 26, 2013

Dear Shawn L

Thank you for your review and recommendation!

Rest assured, we have shared your invaluable feedback with the relevant departments for continuous service and product improvement.

To ensure you get unbeatable rates the next time around, do check out our Best Price Guarantee. If we can be of assistance in any way, please do not hesitate to let us know when planning your next visit to Kuching, perhaps for the Sarawak Regatta.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2013

Good:
-Good location.
-Outside the hotel are plenty of amenities.

Bad:
-I do not like the state of the room because of its worn out facilities.
-The standard room is in dire need of a makeover.
-Restaurants inside the hotel are expensive.

  • Stayed: August 2012, traveled solo
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Thank singlish_sg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcomPaula, Public Relations Manager at Grand Margherita Hotel, responded to this reviewResponded June 26, 2013

Dear singlish_sg

Thank you for taking your time to let us know how we can improve. Rest assured your invaluable feedback has been shared with our team for continuous service and product improvement.

A plan for refreshing our existing rooms is in place and we hope that you will stay with us again. To ensure you get unbeatable rates the next time around, do check out our Best Price Guarantee. If we can be of assistance in any way, please do not hesitate to let us know when planning your next visit to Kuching, perhaps for the Sarawak Regatta.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Margherita Hotel

Address: Jalan Tunku Abdul Rahman | P.O. Box 2362, Kuching 93100, Malaysia
Location: Malaysia > Sarawak > Kuching
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Kuching
Price Range: $35 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Margherita Hotel 4*
Number of rooms: 288
Official Description (provided by the hotel):
Situated in the heart of the city's business, entertainment and shopping district, the hotel offers free WiFi and is 20 minutes drive from the Kuching International Airport. Grand Margherita Hotel is adjacent to the Sarawak Plaza Shopping Complex and the Sarawak Economic Development Corporation Building. Its sister hotel, the Riverside Majestic, is located just across the road. With tourist attractions such as the Kuching Waterfront, Chinese Museum, Tua Pek Kong Chinese Temple, Fort Margherita and Main Bazaar nearby, Grand Margherita Hotel certainly has the best location in the city for business or leisure. Grand Margherita Hotel is classified as Green Hotel by the Ministry of Tourism and Culture Malaysia. ... more   less 
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Also Known As:
Grand Margherita Hotel Kuching, Sarawak

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