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tom marshall
Kuala Belait, Brunei Darussalam

Good value

Review of Pullman Kuching
4.0 of 5 bubblesReviewed Apr 22, 2019
Took my 84 year old Mother in Law and 15 year old nice to Kuching to see the Orangutans. The hotel is modern, clean and the very friendly. Staff went out of their way to help both the old and young. Great advice on what to do and where to go. Their were a number of high profile visitors and functions going on during our stay and the hotel coped brilliantly, still delivering a great service to the guest. Rooms are large clean and well appointed. Breakfast choice was good and the overall experience was a real pleasure.
Date of stay: April 2019
Trip type: Traveled with family
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
h6332mk, Guest Experience Executive at Pullman Kuching, responded to this review
Responded Apr 30, 2019
Dear Mr. Tom,

Thank you for taking the time to tell us about your experience at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak.

Sincerely,
Bob Richeal Sibat
Guest Experience Executive
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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The Theatre Hotel Kuching is a luxurious hotel located in the heart of Kuching City, Sarawak. Our hotel is a perfect blend of history and modern luxury, providing you with an exceptional experience during your stay with us. Our team is dedicated to making your stay memorable and comfortable. We offer a wide range of services to our guests, including 24-hour front desk, free Wi-Fi, Self Service laundry, and more. Our rooms are spacious, elegantly designed, and equipped with all modern amenities t
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Reviewed April 21, 2019 via mobile

Kuching is Widely regarded as a great hub to spring out of and visit the big two attractions. The Bako national park island. And the orang-utans in Sarawak. (Both of Which we did)

But. Kuching has charm.

The waterfront is a laugh with a good scene in the evening for a wander.

There are fun bars too and a couple of great places to eat. (the Granary was ace)

So, where to stay?

The waterfront action is down by the Hilton. And with MAD levels of heat and humidity. The walk up the hill to the Pullman could temper its pull.

Their pool is big. One depth (shallow) and characterless. Not aided by the thrum of aircon units circling the space. You won’t want to stay in the cold jacuzzi for long. ITS SO LOUD right next to the pump room.

The gym is well stocked. Unlike the rooms that while big. Have an emptiness echoed by the vast lobby spaces.

It’s a big hotel. But lacks the attention to detail or flair that would make it great. It’s far more in the groove of a business hotel that loves to put on a conference than host tourists.

And the food offer is pretty dire. Orange squash. Not juice. Clearly reheated hash browns for breakfast. And £1 white bread sandwiches on offer for lunch. FAR better to venture out for things to eat.

It served a purpose. But wasn’t a highlight. A shame. As a few touches could elevate it away from vanilla bland business as usual.

While we didn’t stay at the Hilton. I can’t help feel it’s location alone would make it a better choice.

Date of stay: April 2019
Trip type: Traveled with family
1  Thank Simon M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
h6332mk, Guest Experience Executive at Pullman Kuching, responded to this reviewResponded April 30, 2019


Dear Valued Guest,

Thank you for taking the time to tell us about your experience at the Pullman Kuching. On behalf of Pullman Kuching, please accept my heartfelt apology for your unpleasant stay. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. Please rest assured that I will have my Head of Departments to look into the issues that concerns with our services and have them implement their action plans in improving their level of services. We hope that this stay will not deter you from returning to Pullman Kuching in the future. We hope we would be able to serve you again in the near future.

Sincerely,
Bob Richeal Sibat
Guest Experience Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2019

Favorite family weekend getaway. Location is good. Room is superb. Kids love the pool. Nearby is top spot seafood, great food . With the newly renovated hills complex, there is no shortage of fopdcourt.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank dorrinar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
h6332mk, Guest Experience Executive at Pullman Kuching, responded to this reviewResponded April 30, 2019


Dear Ms. Dorinna R,

Thank you for taking the time to tell us about your experience at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak.

Sincerely,
Bob Richeal Sibat
Guest Experience Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2019

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
h6332mk, Guest Experience Executive at Pullman Kuching, responded to this reviewResponded April 30, 2019

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 18, 2019 via mobile

Hi Pullman kuching
I and my wife going to Dejavu Lounge during my visiting there was may be big events because all staff was busy.I just go to the Dejavu.A lot of changes may be old staff no more and i saw only one staff at bar area.But even he was busy he still can smile and greet me and my wife.Very friendly staff.he also say sorry if my order late send by him even 0ne staff can manage and control the operation good working from you mr suhana heep.I think his name.Keep up for your hardworking.Staff happy customer also happy.

Mr& Mrs Man

Date of stay: March 2019
Trip type: Traveled as a couple
Thank mandwalid88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
h6332mk, Guest Experience Executive at Pullman Kuching, responded to this reviewResponded April 30, 2019


Dear Valued Guest,

Thank you for taking the time to tell us about your experience at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak.

Sincerely,
Bob Richeal Sibat
Guest Experience Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 18, 2019

Pullman Kuching is located on a hilltop;The location makes the hotel look grand. However, for the solo traveler and lady travelers should not walk down the hill where one restaurant situated.It is better to take grab as it will cost you only 4 Rm to reach to the night markets where cheap food shops are available. I like the quick responses from the housekeeping to my request, although they initially forgot to give me a comb, and also forgot to refill water bottle on the 2nd day of my stay. Although my room including my bathroom is clean, the cleanliness of the secretariat room was not up to my expectation. I got the dusty smell as soon as I entered the room.

Date of stay: April 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Roving72153
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
h6332mk, Guest Experience Executive at Pullman Kuching, responded to this reviewResponded April 30, 2019


Dear Valued Guest,

Thank you for your feedback concerning our hotel and of course, sorry to hear that your experience with us did not meet your expectations. It is of course disappointed to read that, while some aspects of your stay were positive, we clearly failed short in regards to your expectations. Let’s be re-assured that I’ll be sharing your comment with our respective department to look into the issues that concerns with our services and have them implement their action plans in improving their level of services. Saying that, happy to read that you enjoyed the hospitality of our team. Again my sincere apology for the shortcomings and all of us look forward to welcoming you back in the near future so you can notice the improvement.

Sincerely,
Bob Richeal Sibat
Guest Experience Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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