Having just come from the Mandarin Oriental Hotel Club floor in Kuala Lumpur (which was excellent), this colored my opinion. But overall, my experience would prompt me to repeat it.
We were first led to general check-in, but once redirected to private check-in, it was swift but lacked the promptness of greeting from the host and delivery of the welcome drink.
Our accommodation was ample, local fruit was presented, robes & slippers provided, and the view overlooking the Sarawak River was one of the best in the hotel. There is no lighting on the makeup mirror, so one is "blind" trying to apply makeup. I thought this was a "cheap" factor. The bathroom was ample with a nice view.
The club lounge was a modern design with more than sufficient capacity. The service was excellent. The "cocktail" hour was shorter than the Mandarin but had an acceptable variety and quantity of cuisine choices that one did not have to hassle with dining elsewhere. Although we were told breakfast was just a "continental" breakfast, it was a full American breakfast with eggs made to order. This was quite important to us because we hate to deal with the buffet breakfast in the general restaurant. The staff were very congenial, personable and attentive. They made our stay extra pleasurable.
There were only two free "pressings" but it wasn't obvious to me from our literature, so I missed out on having some clothes attended to. I think they should review the amenities, at least in brief, upon arrival.
Overall, the Pullman was a very nice hotel where I would select the Club Floor again.
- Official Description (provided by the hotel):
- Standing tall in the heart of Kuching City on top of Mathies Hill, Pullman Kuching offers luxury 5-star comfort with contemporary features and a stunning panoramic view of the Sarawak River. An essential address for get-togethers with outstanding facilities right in the city's golden triangle, the cosmopolitan and stylish Pullman Kuching has been welcoming international guests with its astounding hospitality since its inception in 2010. The hotel is adjacent to a two storey city life-style shopping centre "Hills Shopping Mall" and within walking distance to commercial centre and city attractions. ... more less
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- Also Known As:
- Pullman Kuching Hotel Kuching
- Pullman Kuching Sarawak