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Pullman Kuching
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Reviews (2,155)
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1,033 - 1,038 of 2,155 reviews
Reviewed February 22, 2014

Our stay was fantastic. Buffet breakfast was a highlight. The choice was amazing! Western and asian food. Many freshly cooked options at your request too. Pool and gym were also great.

Rooms were large and extremely comfortable. Lovely view over river and town. Bathroom was beautiful with views too. Water and newspaper supplied daily.

Service was always friendly and at the highest quality. Would stay again in a heartbeat. These kinds of hotels elsewhere in the world charge at least 2-3 times more for the same quality and service.

Room Tip: High rooms have great views
  • Stayed: February 2014, traveled as a couple
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1  Thank Nicolef494
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanKuching, Manager at Pullman Kuching, responded to this reviewResponded September 3, 2014

Dear Nicolef494,

Thank you for your review on Tripadvisor and we are delighted to hear that you enjoyed your stay with us here at Pullman Kuching.

At Pullman, we strive hard to ensure the satisfaction of every guest and your review is very important to us.

We sincerely hope you would come back to stay with us again and looking forward to serving you again soon.

Best regards,
Borhan Bin Salleh
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2014

Easily accessible from the airport, this really is a business hotel. Although lacking the relaxed Malaysia vibe, the Pullman is clean, modern and is centrally located to downtown Kuching.

It has the usual facilities, but be warned - the pool looks nothing like the website and is mostly unshaded, the food and beverage outlets are expensive and the wifi very slow. The room rates however are good value and the rooms are large and comfortably furnished, most with panning city views out of the almost floor to ceiling windows.

The staff are mostly friendly but seem a bit lazy and not willing to go the extra mile for the customer. It is easy to book a tour through the office adjoining the reception and taxis are always stationed out the front. There are plenty of great places to eat down in the city centre and many karaoke bars not far from the hotel.

Overall a good hotel at a cheap price, but could be better.

  • Stayed: January 2014, traveled as a couple
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1  Thank PinniTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanKuching, Manager at Pullman Kuching, responded to this reviewResponded September 3, 2014

Dear PinniTravels,

Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Borhan Bin Salleh
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 14, 2014

Worth paying that little extra. Very comfortable, rooms spacious, and the staff helpful and friendly. Hotel can organise trips for you, and make you aware of cheaper alternatives. A good choice of restaurants there and a nice bar with a good live band.

  • Stayed: February 2014, traveled solo
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Thank ajgray15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanKuching, Manager at Pullman Kuching, responded to this reviewResponded September 3, 2014

Dear ajgray15,

Thank you for your review on Tripadvisor and we are delighted to hear that you enjoyed your stay with us here at Pullman Kuching.

At Pullman, we strive hard to ensure the satisfaction of every guest and your review is very important to us.

We sincerely hope you would come back to stay with us again and looking forward to serving you again soon.

Best regards,
Borhan Bin Salleh
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 10, 2014

Had a 1 day stayed at this modern hotel. The room was spacious, staff were friendly and well mannered. The hotel is strategically located to many of kuching's attractive places. Impressed although the city seems to be a bit remote from the hotel and overall good stay!

  • Stayed: March 2013, traveled with family
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3  Thank AliciaFYL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanKuching, Manager at Pullman Kuching, responded to this reviewResponded September 3, 2014

Dear altterfly,

Thank you for your review on Tripadvisor and we are delighted to hear that you enjoyed your stay with us here at Pullman Kuching.

At Pullman, we strive hard to ensure the satisfaction of every guest and your review is very important to us.

We sincerely hope you would come back to stay with us again and looking forward to serving you again soon.

Best regards,
Borhan Bin Salleh
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 9, 2014

Airport to hotel cost RM26 and 20mins journey, we reach on the fourth day of Chinese New Year and most shops were still closed. Next to the hotel is a shopping mall where there are a few restaurants but most of the shops in the shopping centre were empty. The hotel is well located, there is a 24/7 convenience shop at the shopping mall and a 7-eleven just across the street, 5mins walk to popular seafood venue "Topspot", "Tau Pek Kong", Riverside, and Mirage Spa & Massage. If you can walk a little more, carpenter street, plaza merdeka, Sarawak Museum is within reach. Room is spacious and clean. We got the corner room and got to see fireworks put up by house owner across the hotel along the corridor down window, it was a nice experience seeing fireworks so close. Breakfast has a good spread, with local, some Japanese, pastry, etc. They also make some change to the menu daily. The Sarawak laksa was good. Swimming pool is good as well, 1.2m to 1.3m deep and there wasn't much people using it during our stay. There is also a gym next to the pool. WiFi is free, but signal in room is weak and slow, we need to reconnect from time to time because of intermittent disconnection. Need to always re-enter the login and password when signal is lost. Service staff were average, we went to ask about getting transport to Borneo Convention Centre, they just say we could get a taxi outside, did not offer further assistance or advise us on the cost.

  • Stayed: February 2014, traveled as a couple
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Thank Hallo6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanKuching, Manager at Pullman Kuching, responded to this reviewResponded September 3, 2014

Dear Hallo6,

Thank you for your review on Tripadvisor and we are delighted to hear that you enjoyed your stay with us here at Pullman Kuching.

At Pullman, we strive hard to ensure the satisfaction of every guest and your review is very important to us.

We sincerely hope you would come back to stay with us again and looking forward to serving you again soon.

Best regards,
Borhan Bin Salleh
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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