We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Improvements Needed” 4 of 5 bubbles
Review of Pullman Kuching

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Pullman Kuching
Ranked #6 of 55 Hotels in Kuching
Petaling Jaya, Malaysia
Level Contributor
167 reviews
138 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
“Improvements Needed”
4 of 5 bubbles Reviewed September 1, 2013

Attended a conference and overall had a comfortable stay but improvements are needed in the following areas:

1. Room walls had smudges and the hinges of the shelf in the shower was rusty.
2. Musty odour from the carpets in Colosseum 1 and Petra 1.
3. Fried chicken served in the lunch-box was inedible.
4. No in-room wi-fi.

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ibnibatutta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanKuching, General Manager at Pullman Kuching, responded to this review, September 6, 2013
Dear ibnibatutta,

Warmest Greetings from Pullman Kuching!
I would like to thank you for your feedback on recent stay with us. We will review and rectify the shortfall for future improvements. Should you need any further enquiries, do drop an email to me at eric.tan@accor.com.

Best wishes to you!

Regards, Eric Tan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,910 reviews from our community

Traveler rating
    697
    748
    306
    98
    61
See reviews for
431
593
170
423
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (345)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Sentosa Island, Singapore
Level Contributor
98 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed August 28, 2013

First off Kuching town had more color than some popular off-shoot like Stutong and definitely in my view a place to stay for the night to maximize the time to appreciate the city. There are plenty of choices but what Pullman stands out for me is it is new, newer then many other around the area. I landed with Pullman for my six nights in Kuching because of the room it offered. I like a choice of both standing rain shower and bath with a view. The deluxe room is huge. Larger then conventional business hotels. I took both superior twins and deluxe king during this trip with an extended family. For the money deluxe room is worth the price I pay. Location too is great as it balance in distance between Padungan at one end and the old town (Carpenter Street) on the other. It is a stone throw from Top Spot, a popular seafood eatery and shopping centers. This hotel does offer free WIFI internet at the lobby and in its room (for room only an hour a day). With a huge lobby frontage, the hotel does not seems crowded as it greets you when you first arrive. Pullman is attached and adjacent to Springhill shopping center. While quiet does offer some good finds is you care to take time to look. If you have enough time do check out their Chinese Restaurant Niu Er Hong. it is a hidden treasure in my view as it does dish out some very good Chinese cuisine. I rated this one below perfect as the service in the hotel can be inconsistent at the front desk. Other than that everything else is perfect!

Room Tip: Stay in the Deluxe rooms that faces the river for a good view.
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TravellerExotica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanKuching, General Manager at Pullman Kuching, responded to this review, August 30, 2013
Dear TravellerExotica, Warmest Greetings from Pullman Kuching! Thanks a lot for your feedback on you and your family recent stay with us here. I’m looking forward to welcoming you back to Pullman Kuching.

Should you need any further enquiries, do drop an email to me at Eric.TAN@accor.com.

Thank you and best wishes to you.

Regards,
Eric Tan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed August 28, 2013

Stayed 4 nights on a good value package. Changed my room from what was booked 1 month in advance, but on protest, upgraded me. Big room and en-suite but poor plumbing and fittings - had water pouring out of the basin all over my feet. Didn't want to move again. Glad I wan't paying top wack. Great breakfast, helpful staff, great location. Very cold and minimalist decor but frankly there are more exciting things to see in the area.

Room Tip: Try and get a room higher than the 6th/7th floor - then the views are amazing.
See more room tips
  • Stayed August 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Singquee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanKuching, General Manager at Pullman Kuching, responded to this review, August 30, 2013
Dear Singquee, Warmest Greetings from Pullman Kuching! I would like thank you for your feedback regarding your recent stay with us here. I’m looking forward to welcoming you back to Pullman Kuching.

Should you need any further enquiries, do drop an email to me at Eric.TAN@accor.com.

Best wishes to you!

Regards, Eric Tan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Italy
Level Contributor
285 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
5 of 5 bubbles Reviewed August 28, 2013

Close to city center, clean, adorable staff ( Susanna Tan spent almost half an hour to give us any sort of information on restaurants and places to see in town), free wifi in the lobby. Really nice mojitos at the bar, great pool where you can have a drink chilling out after a city tour. Good bar in the lobby where you can have breakfast if not included in the room rate. And a sushi restaurant close to the reception, we did not try it, but it was really really inviting!

  • Stayed August 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bdb b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanKuching, General Manager at Pullman Kuching, responded to this review, August 29, 2013
Dear bdb b, Warmest Greetings from Pullman Kuching! I would like thank you for your positive feedback regarding your recent stay with us. I’m looking forward to welcoming you back to Pullman Kuching.

Should you need any further enquiries, do drop an email to me at Eric.TAN@accor.com.

Best wishes to you!

Regards, Eric Tan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed August 27, 2013 via mobile

Stayed here for 4 nights. Lovely....quiet and courtesy plus.
So close to water side.
Breakfasts were fine.
Bar prices a little expensive but music there was great....
Service from staff very good.
Overall my favourite hotel out of 16 nights away. Cheers

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mars2303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanKuching, General Manager at Pullman Kuching, responded to this review, August 29, 2013
Dear mars2303, Warmest Greetings from Pullman Kuching! I would like thank you for your feedback regarding your recent stay with us. I’m looking forward to welcoming you back to Pullman Kuching.

Should you need any further enquiries, do drop an email to me at Eric.TAN@accor.com.

Best wishes to you!

Regards, Eric Tan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed August 27, 2013 via mobile

Location is good, shopping mall located under same building, convenient , with alot eateries.

Clean room and very good room service, respond promptly to what we requested.

Gym room equipments are all working, considered in good conditions.

Size of swimming pool is within expectation. Relaxing environment.

They also have Live band performs at lobby bar.

  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SheanneLee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanKuching, General Manager at Pullman Kuching, responded to this review, August 29, 2013
Dear Sheanne Lee, Warmest Greetings from Pullman Kuching! I would like thank you for your feedback regarding your recent stay with us. I’m looking forward to welcoming you back to Pullman Kuching.

Should you need any further enquiries, do drop an email to me at Eric.TAN@accor.com.

Best wishes to you!

Regards, Eric Tan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Eaton, United Kingdom
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed August 27, 2013

Very friendly, clean, food and drink just right price, hotel just in correct place not to far from water front, very good shopping moll next to hotel, good taxi service run from hotel, a very caring friendly staff will do anything to please .

Room Tip: level 15 good option
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank redcapphil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanKuching, General Manager at Pullman Kuching, responded to this review, August 29, 2013
Dear redcapphill, Warmest Greetings from Pullman Kuching! Thanks a lot for your feedback on your recent stay with us here. I’m looking forward to welcoming you back to Pullman Kuching.

Should you need any further enquiries, do drop an email to me at Eric.TAN@accor.com.

Thank you and best wishes to you.

Regards,
Eric Tan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Kuching hotels
0.1 mi away
Hilton Kuching
Hilton Kuching
#3 of 55 in Kuching
4.0 of 5 bubbles 1,419 reviews
0.5 mi away
The Ranee Boutique Suites
0.2 mi away
Riverside Majestic Hotel
Show Prices
Show Prices
Show Prices
0.5 mi away
The Waterfront Hotel
The Waterfront Hotel
#5 of 55 in Kuching
4.0 of 5 bubbles 117 reviews
0.4 mi away
The LimeTree Hotel
The LimeTree Hotel
#2 of 55 in Kuching
4.5 of 5 bubbles 953 reviews
0.2 mi away
Grand Margherita Hotel
Grand Margherita Hotel
#10 of 55 in Kuching
3.5 of 5 bubbles 527 reviews
Show Prices
Show Prices
Show Prices

Been to Pullman Kuching? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pullman Kuching

Property: Pullman Kuching
Address: No. 1A Jalan Mathies, Kuching 93100, Malaysia
Location: Malaysia > Sarawak > Kuching
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Kuching
#3 Family Hotel in Kuching
#3 Luxury Hotel in Kuching
#3 Business Hotel in Kuching
#5 Romantic Hotel in Kuching
Price Range (Based on Average Rates): $
Hotel Class:5 star — Pullman Kuching 5*
Number of rooms: 389
Official Description (provided by the hotel):
Standing tall in the heart of Kuching City on top of Mathies Hill, Pullman Kuching offers luxury 5-star comfort with contemporary features and a stunning panoramic view of the Sarawak River. An essential address for get-togethers with outstanding facilities right in the city's golden triangle, the cosmopolitan and stylish Pullman Kuching has been welcoming international guests with its astounding hospitality since its inception in 2010. The hotel is adjacent to a two storey city life-style shopping centre "Hills Shopping Mall" and within walking distance to commercial centre and city attractions. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hotwire, Prestigia, Expedia, Booking.com, ACCOR, Travelocity, Orbitz, Jetsetter, HotelsClick, TripOnline SA and HotelQuickly so you can book your Pullman Kuching reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pullman Kuching Hotel Kuching
Pullman Kuching Sarawak

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing