I am really upset of how Pullman Kuching is treating their customers. The previous trip I stayed here, everything is alright. This time, terrible.
First, we called Housekeeping few times to get extra towel but nobody answer. Waited for a few minutes and then try to call again but to no avail. We had to call the reception to get towels. This is ridiculous. You should have somebody staying in for Housekeeping purposes.
Second, when we entered the car park, pressed the button on the ticket machine and no ticket was issued. Tried to get help by pressing the intercom but guess what? Nobody answer. Honked a few times but nobody turned up. Regretfully, we had to reverse all the way up and headed to the grand entrance and get the attention of the reception. They called the carpark management to get this sorted out and we were requested to again head to the carpark. We did the same thing, pressed the button, no ticket and nobody answered the intercom. I felt stupid. For such a prestigious hotel, with this kind of service. After honking few times, then security turned up. I thought security was supposed to be on watch 24 hours.
I hope Pullman Kuching do something about their services to customers. If this is to continue, I don't think I'll be coming back again to Pullman. This experience surely tarnished Pullman's credibility and name, at least to me and my family.
- Official Description (provided by the hotel):
- Standing tall in the heart of Kuching City on top of Mathies Hill, Pullman Kuching offers luxury 5-star comfort with contemporary features and a stunning panoramic view of the Sarawak River. An essential address for get-togethers with outstanding facilities right in the city's golden triangle, the cosmopolitan and stylish Pullman Kuching has been welcoming international guests with its astounding hospitality since its inception in 2010. The hotel is adjacent to a two storey city life-style shopping centre "Hills Shopping Mall" and within walking distance to commercial centre and city attractions. ... more less
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- Also Known As:
- Pullman Kuching Hotel Kuching
- Pullman Kuching Sarawak