Loved our stay here. Room was spacious with plenty of space for my toddler to roam around and tastefully furnished. The bed and pillows were super comfortable that we fell asleep so soundly (all 3 of us) after a day trip before dinner and got such a much needed rest. There is a work area which is handy for guests who have business to attend to and a sofa for watching the telly. The bath tub in the washroom allowed for a beautiful view of the city and from the room, we could see the waterfront. Superb location, attached to The Hills shopping mall so you can dine in one of the restaurants there if you dont feel like dining at the hotel. It is very close to Top Spot(just 5 minutes walk), a top selection for fresh seafood meals with affordable prices. Try the Nu Er Hong restaurant which serves tasty (halal) chinese food in a very nice setting. Service of staff could be better given that they are working in a 5 star hotel. Good pool and small playground are useful for the little ones. Good variety of food at breakfast however, some of the food was left cold.
As a 5 star hotel, I expected to be able to get an iron and ironing board but I was told that they have run out. This is somehow unacceptable to me because my clothes were totally crumpled and I could not leave without them ironed. Despite my requests for having which started at night, none of them got back to me until I called again in the morning, feeling stressed out. Still, they told me the same thing without offering a solution. After I displayed my unhappiness, the manager decided to get his runner to get my clothes to iron it for me (why wasnt this done earlier) only for them to call me back again saying that they do have an iron available at the last minute.
I expected much better service from an established hotel like Pullman. It did not ruin my stay but I definitely could have had a better one without this incident.
- Official Description (provided by the hotel):
- Standing tall in the heart of Kuching City on top of Mathies Hill, Pullman Kuching offers luxury 5-star comfort with contemporary features and a stunning panoramic view of the Sarawak River. An essential address for get-togethers with outstanding facilities right in the city's golden triangle, the cosmopolitan and stylish Pullman Kuching has been welcoming international guests with its astounding hospitality since its inception in 2010. The hotel is adjacent to a two storey city life-style shopping centre "Hills Shopping Mall" and within walking distance to commercial centre and city attractions. ... more less
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- Also Known As:
- Pullman Kuching Hotel Kuching
- Pullman Kuching Sarawak