The rating dropped from Excellent to Very Good due to the poor customer service experienced in this otherwise 5-star hotel!
The front office staff really need some extra training in terms of courtesy. Hardly smiled at all, and unfortunate to note that their smiles were only reserved for westerners! Their attitude is just plain rude, without even acknowledging or looking the guest in the eye when talking. Unacceptable! Pullman management pls do some about this. Your frontliners are those who give the 1st impression to guests!
Though food was great (breakfast at Puzzle & dinner at Nu Er Hong), hygiene was an issue. Glasses and cutleries had oily stains, cups had chipped surfaced, and hard boiled eggs has poop on it. Shocking!
The facilities were first class, but gym lacks bar-bells. This is unheard of in a gym! Being a regular guest at your hotel, I appeal that you upgrade your equipment from time to time. Otherwise, I am sure guests grow fed-up with same old equipments, and no bar-bells!
- Official Description (provided by the hotel):
- Standing tall in the heart of Kuching City on top of Mathies Hill, Pullman Kuching offers luxury 5-star comfort with contemporary features and a stunning panoramic view of the Sarawak River. An essential address for get-togethers with outstanding facilities right in the city's golden triangle, the cosmopolitan and stylish Pullman Kuching has been welcoming international guests with its astounding hospitality since its inception in 2010. The hotel is adjacent to a two storey city life-style shopping centre "Hills Shopping Mall" and within walking distance to commercial centre and city attractions. ... more less
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- Also Known As:
- Pullman Kuching Hotel Kuching
- Pullman Kuching Sarawak