I stayed here for two nights towards the end of February, 2013. The booking was made directly with the hotel online for a Deluxe King room in Tower A.
I had made a booking with the hotel for transport from the airport but upon arrival at the correct time and after looking thoroughly in the airport, I could not find the hotel transport anywhere so that was not a promising start to the stay.
I managed to catch a taxi to the hotel, although perhaps I could have called the hotel to ask them why there was no van in sight.
Upon arriving at the hotel reception, I asked about the missing van but the reception staff member didn’t seem to have anything to say about it. I didn’t receive an explanation or any offer of a refund. The reception just seemed to want to gloss over the whole issue and I wonder if they even bothered to book the van for airport transfer. The manner of the check-in was otherwise OK and reasonably friendly but obviously not excellent.
I was impressed with the hotel quality after getting into the lift, as everything appeared in good condition and to be of good quality for the hotel range. The room immediately appeared comfortable and welcoming. It looked like a good 4-star hotel room. I was staying in Tower A and the rooms in this tower were all new.
There was a nice 32-inch LCD TV with a reasonable range of channels. Importantly, the bed was comfortable but the air-con produced an airflow which was too strong and wasn’t finely adjustable so I did sometimes just switch it off to prevent the room from becoming too cold. The internet wi-fi and also the wired internet access were complimentary and speeds were fine, it’s not possible to get the fastest speeds in Malaysia.
The bathroom appeared to be simple and clean with a standard range of toiletries.
The view out the room was quite decent, including a view of the river nearby. The buildings in the vicinity didn’t look exceptionally easy on the eye but it was still alright once the general natural feel of the place was appreciated.
Minor complaints related to the door being quite hard to open and close. There was no morning paper provided, although perhaps that wouldn’t be expected at this price range.
Please note that I have videos of the hotel room, which can be accessed through the link in my profile section.
Location and Public Facilities
The hotel is not located in the city centre but it’s not too far from it either and there is a free shuttle service to the centre, which I found out about later but didn’t manage to try. Otherwise, a taxi might cost around RM 12 to the city centre. If not heading to the city centre, there is a shopping centre connected to the hotel as part of the same complex. There are some eateries in the centre and a supermarket in the basement level, so provisions should be easy to source. Another shopping and dining option nearby is the Crown Square shopping centre, where I went to try what appeared to be very average Japanese food. However, it’s difficult to walk to this shopping centre from the 360, as there’s no clear path and there were wide ditches along the way.
Later, I found out that there is a coffee shop serving reasonable char siu with rice nearby, which probably is only open during the day, as I didn’t notice it at night. There is also a pub in the shopping centre, which would serve food and drinks till late at night.
I had dinner in the hotel’s Horizon Café the first night, service was distinctly underwhelming with a slightly disinterested feel to it and the food was just alright. The next morning, I also had breakfast there and found that again, the breakfast buffet offering was quite bland and average with a limited selection on offer.
The hotel has a swimming pool, shaped like a quadrant of a circle so it wouldn’t be really possible to swim a great distance uninterrupted. I don’t believe it opens early as it was under cleaning and maintenance when I visited after breakfast.
Staff service levels could be improved. There was just a sense of disinterest. The attitude was reflected in the response or lack thereof to my query about the missing airport transport. Also, service in the café was also similarly disinterested, which just flowed through the attitude of the staff without necessarily being reflected in any single incident. Nevertheless, the check-out process was friendly enough.
The hotel provides excellent value and the main attraction would have to be the good quality of the rooms. Location could be an issue but then again, Kuching is not a very large place so the city centre is still quite nearby. If service standards could be improved, it would be an even better option for a Kuching stay.
NOTE: I have videos of the hotel room and public areas, which can be accessed through the link in my profile section.
- Official Description (provided by the hotel):
- M Hotels Hock Lee Center located within 5 minutes distance from Kuching's Central Business District and offer the choice Two Towers namely Tower A and Tower B. The Tower A comprises 178 hotel rooms and suites while the Tower B offers 95 rooms and apartments and both tower offering the business and leisure traveler's sheer comfort while visiting the Capital city of Sarawak. Hotel facilities in the hotel include an expanded coffeehouse ( Horizon Cafe), 3 Mid size seminar rooms with seating capacity of 50 to 100 persons and a business center. ... more less
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- Also Known As:
- M Hotels Kuching, Sarawak