Dear TimboAu,
Thank you for choosing to stay with us recently and for taking the time to share your feedback. I am pleased to know that you enjoyed dining with us and I hope our lime theme managed to make your stay memorable!
Although we are delighted to know your overall experience was a positive one, we are regretful over the matter where the bed you had, as mentioned, was defective; we wish we had been informed of your discomfort in order for us to rectify it promptly during your stay. We apologize for this shortfall as your experience is not the standard we wish to adhere to especially since we pride ourselves in providing quality rooms with comfortable beds for our guests. Please be assured that immediate action has been taken to check our beddings and to ensure this issue does not recur.
Your feedback on the service rendered at our LimeLight Rooftop Lounge has also been noted and the team will strive to improve on their quality of service. It is with your feedback as our valued guest that we are able to improve and achieve excellence in all areas. We thank you for your review and our team look foward to welcoming you and your partner back to The LimeTree in the near future!
Warm regards,
Julie Tay - Resident Manager
The LimeTree Hotel