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“Great location, awesome staff”

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Tune Hotel Waterfront Kuching
Ranked #19 of 55 Hotels in Kuching
Kuala Lumpur, Malaysia
Level 1 Contributor
1 review
“Great location, awesome staff”
Reviewed August 25, 2013

I was not expecting much when I booked my accommodation but I was plesantly surprised. The rooms were modern. The bed was new and nice. The bathroom was very clean and nice and had a rain shower head, which was a pleasant surprise. It was basic but it was top-notch.

It is also centrally located so getting anywhere around the central Kuching is a breeze. The staff were also great. Very friendly and always willing to help.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Schzaam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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519 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (142)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
betong
1 review
Reviewed August 22, 2013

a nice hotel with a budget price. With this price i can get a 5 star quality bed. truly a value of money. It The service staff also very friendly and provide a good service towards me. As i only stay for a night, and dis not required any completed facilities. Just a good and comfortable bed is sufficient for me already

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank frederickcws
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Waterfront Kuching, responded to this review, August 26, 2013
Dear Guest,

Thanks for the review .I am happy to know how we have met your requirements perfectly.

Compliments are always wonderful; it makes us motivated to be acknowledged while we take great effort in seeing into each and every need of our guests

We hope to continuously 'wow" your expectations in future.

Have a pleasant day.

Rgds,
De Silva-Customer Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malaysia
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 17, 2013

Stayed 3d2n in this hotel. This is a budget hotel, suitable for short stays. The hotel location is just perfect for either travelers or for business trip. In fact, it is close to major attractions downtown Kuching all within walking distances. And most importantly you could get your foods and daily amenities just by its' surrounding area.

Kuching is lack of public transport services, if you would like to get further than downtown, you might need to catch a Taxi there. The Taxis in Kuching isn't mobility, it is hard to get a taxi roadside; they usually gather in some hot spots to get passenger instead, ie: Hotels or Tourist Hot- Spots. Tune Hotel is one of their "gather point" as it is just opposite with Hilton Hotel. Hence you won't get any trouble in travelling.

Overall the worthiness of your stay is value by how much you paid. Every single things they will cost you extra, even for TV Programs, yes! TV. Nonetheless, I would still visit this hotel due to its' convenience location, and its' reasonable price compare to other in town.

Room Tip: If you travel solo, get a double bed room. It's cost same with single bed.
See more room tips
  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EEOL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Waterfront Kuching, responded to this review, August 26, 2013
Dear Guest,

Thanks for the review.

Clean, comfortable and great value has always been our primary aim since inception and we are glad to have met your requirements perfectly,

Once again, thanks for this review, It's a pleasure to welcome you always.

Warm Regards,
Sharon- Customer Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level 6 Contributor
178 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed August 15, 2013 via mobile

This place is really not nice. The rooms are not particularly clean or comfortable but the real problem with this place is that they rip you off for extras at every opportunity. They advertise in room wifi but what they actually mean is that they will give you 24 hours access to one device. I am travelling with my husband and we are both working so have more than one device and they charge an extra 12 ringgit for another device. We were here for 4 nights and after 2 days left the room to be cleaned and as standard when you want clean towels put them on the floor, when we returned they had picked up the dirty towels off the floor and stuffed them in the towel rail, all bunched up, dirty and of course damp so by the time we returned to our room they stank. Apparantly they don't change your towels no matter how long you stay, but also don't clean your room, take care of your belongings or repeat basic personal hygiene - that was just rude, offensive, lazy and highly inappropriate. We did raise all this with the reception and they said these were all to offer savings on the room. But the room was no cheaper than any other hotel that actually offered basic standard services like room cleaning or towel changes, it was more expensive than many, it advertised free in room wifi without detailing that this was time and device limited and was just a really low rent, nasty budget option. I would avoid this place and all others in the chain and go somewhere else...

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dizzle-Bizzle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Waterfront Kuching, responded to this review, August 26, 2013
Dear Guest,

Thank you very much for your review.

Our hotel operates on a limited service concept, parallel to a “pay as you use concept”
We do not provide items such as wardrobe, mini bar, coffee and tea making facilities, extra pillows, extra beds, room service, etc. Air-conditioning, Television, and Wi-Fi are chargeable add-ons and towels are on rental basis only.

Facilities you find at regular hotels are packaged as add-ons to offer options. The WIFI is charged per device and that is clearly indicate on our wesbite.

We are committed in delivering great service and value for money; and every feedback tell us how we fare.

We hope that you future stays would be a better one
Thank you

Regards,
Sharon-Customer Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Kuching hotels

London, United Kingdom
Level 6 Contributor
214 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed August 15, 2013 via mobile

The rooms are small, with nowhere to store bags and no flat surfaces to put things on. Relatively clean, but I left my towels on the bathroom floor and instead of changing them the cleaner put them on the toilet. It turned out that you have to take your towels to reception if you want them changed, and when you check out...

Tune makes outthy they have a unique business model and approach to hotelanagement that makes them good value. What this actually means is they charge the same as everyone else, and then charge extra for basic amenities - like air con, wifi and towels -that other hotels throw in for free. If you book on Agoda you get a pillow, air con and wifi for as part of the deal. Despite this I still ended up having to argue with the receptionist when I wanted a second wifi password (they expire after 24hours), and had to take our soggy used towels down to swap them for clean ones. Personally, having stayed here, I would just book a proper hotel for the same price. Nobody saves money through this type of 'optional extra' service except Tune...

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GrumpyTravelerMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johor Bahru, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 11, 2013

Near to Top Spot where we could take the nice seafood with reasonable price.
Parkson shopping mall just next to the hotel. Walking distance to town center,
famous kolo mee shop and food court. We enjoyed the evening cruise to
view sunset with 50% discount as the Tune Hotel guest.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank minensia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Waterfront Kuching, responded to this review, August 25, 2013
Dear Guest,

Thanks for the review.

Our location is normally a strong positive for our guests. As a limited-service hotel brand we focus on high quality basics, a 5-star bed and hot showers, housed within a clean and secure environment, always located centrally, all at extremely affordable prices.

Happy to know how we have met your requirements perfectly. Thanks for this review, It's a pleasure to welcome you always.

Warm Regards,
De Silva- Customer Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sibu, Malaysia
1 review
Reviewed July 31, 2013

Hotel location is at hotspot where I can go to at a distance only. New design of the room which is very much different from others. Easy to book taxi. Walk alley to the room is bright, room clean, look very tidy eventhough it is small with everything I need consume and hidden.

Room Tip: A special and cheap room rate for family pack and also a special promotion prices during school holi...
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ehlai2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Waterfront Kuching, responded to this review, August 5, 2013
Dear Guest,

Thanks for the review.

It's wonderful to have fulfilled your expectations this time around, and hope we continuously do so at all times.

Thank you for taking the time to post your comments on Trip advisor.

Regards,
De Silva-Customer Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tune Hotel Waterfront Kuching

Property: Tune Hotel Waterfront Kuching
Address: Off Jalan Tunku Abdul Rahman Jalan Borneo, Kuching 93100, Malaysia
Location: Malaysia > Sarawak > Kuching
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#3 Best Value Hotel in Kuching
#4 Family Hotel in Kuching
#4 Business Hotel in Kuching
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Tune Hotel Waterfront Kuching 2.5*
Number of rooms: 135
Official Description (provided by the hotel):
Get a 5-star sleeping experience at a 1-star price with Tune Hotels branded select-service hotels.The Waterfront Kuching hotel features 135 private rooms with en-suite bathrooms. We believe in letting our guests know exactly what you pay for, and offer the capability to design your stay via reasonably priced pay-as-you-use add-ons. The prices quoted are inclusive of the room price, applicable fees and prevailing taxes only. ... more   less 
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Also Known As:
Tune Hotels .Com Waterfront Kuching Hotel Kuching
Tune Hotel Waterfront Kuching Sarawak

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