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Century Kuching Hotel
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Reviews (470)
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209 - 214 of 470 reviews
Reviewed February 4, 2013

Stayed for 3 nights. It was OK insofar that the room was well appointed and furnished. Helpful frienldy staff.

Was disappointed there was no free wi-fi in the rooms (you have to pay for it). Didn’t bother with breakfast as they wanted RM34 for the pleasure, instead we popped across to the road to one of the numerous food centres or cafes for a handful of RM.

The hotel is 5 mins from the airport, you can actually see it from the hotel. Which means it quite far away from the centre of Kuching, approx. 20 min drive due to traffic. Cost is RM25-30 to get into town. They run a free shuttle at 11am and 4pm to town and the Spring Shopping Mall. The Mall was practically empty on the weekdays we went, lots of modern shops and a food court.

To be honest, I would pay the extra and stay in town for the convenience next time.

Room Tip: Town facing high floor away from the lifts
  • Stayed: January 2013, traveled with family
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Thank urbandivaLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSheratonKuching, Guest Experience Team at Century Kuching Hotel, responded to this reviewResponded February 5, 2013

Hi urbandivaLondon,

Appreciate your constructive and destructive feedback's as it will assist us in provide a comfortable and uncomplicated stay to our valuable guest.

We do have Free Wifi available in our public areas (Lobby) and 2 terminals available at our Wrapped Deli outlet for our in-house guest usage.

Again, thank you for the gift of feedback and we hope we can welcome you back to the Four Points by Sheraton Kuching.

Cheers,

Ivan Chai
Guest Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2013

Though far from city center, this hotel is near the airport. There are restaurants infront and spa. There's also a nearby catholic church. Our room was ok and spacious but i noticed that in the corridor there was a pungent fishy smell. I notified the front desk about it but it was not resolved. Good thing we were out most of the time. Maybe the carpet got wet or something spilled on the carpet. Breakfast was okay to provide energy for the day.

  • Stayed: September 2012, traveled on business
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Thank dr_pj18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSheratonKuching, Guest Experience Team at Century Kuching Hotel, responded to this reviewResponded February 5, 2013

Hi dr_pj18,

Thanks for taking time and share with us your experience on your recent visits. Glad to hear your enjoyed our breakfast spread and great location which is very near to the Kuching International Airports.

I am sorry that some of the aspects of your stay did not meet your expectations, appreciate your helpful feedback as it assists us in making future improvements and I’ll share your concerned area with the teams.

Hope that the good impression will bring you back to the Four Points by Sheraton when you are next in Kuching.

Cheers,

Ivan Chai
Guest Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2013

This hotel is near to the airport and therefore away from the old town of Kuching. Initially we thought this would be a problem but a combination of courtesy vans and taxis made it a non-issue. The room was well-appointed and the staff were without exception friendly and helpful. Food in the main dining room was excellent and the bistro bar provided great fare. It was also possible to sample local restaurants at the nearby shopping complex (not a mall) which was only a few minutes walk away.

  • Stayed: August 2012, traveled as a couple
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Thank John_MtEden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSheratonKuching, Guest Experience Team at Century Kuching Hotel, responded to this reviewResponded February 5, 2013

Hi John_MtEden,

Thanks for your “Out on its own” review of Four Points by Sheraton Kuching!

We are extremely thrilled to learn that you enjoyed our great location and the superior service you received from our associates.

Hope that your great impression will bring you back to the Four Points by Sheraton Kuching when you are next in Kuching.

Cheers,

Ivan Chai
Guest Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2013

Our Journeys to Sarawak we had in 2011 and 2012. In August 2012 we chosed The Four Points . We had an excellent Accomodation far far away from Home. A wonderful clean Room, helpful and very friendly Staff, a wonderful Breakfast Buffet (Dinner we can`'t taste, because of an invitation of local friends, for the Swimmingpool we had no Time), an Airport Transfer on Time..... and so on.
Every Time we come back to Kuching we say: Four Points again.

Für alle deutsch sprechenden Menschen: das Four Points in Kuching ist eine hervorragende Adresse. Nahe zur City, nahe zum Airport, Essens- und Einkaufsmöglichkeiten gleich gegenüber: Four Points the First Choice.

  • Stayed: August 2012, traveled as a couple
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Thank PetandBen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSheratonKuching, Guest Experience Team at Century Kuching Hotel, responded to this reviewResponded February 5, 2013

Hi PetandBen,

Thanks for your “Four Points the First Choice” review of Four Points by Sheraton Kuching!

Welcome back and it’s our great pleasure to have your favorable and awesome review! It gives us satisfaction when we receive such great feedback and learn that we have met the expectations of our valuable guests.

Should you travel back to Kuching again, please feel free drop me an email at Ivan.Chai@fourpoints.com so we can ensure you have another comfortable and uncomplicated stay with us.

Yours Sincerely,

Ivan Chai
Guest Experience Team

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Reviewed January 7, 2013

This is my second time staying at Four Points and I'm as impressed as ever:

- Speedy check-in by a very polite staff.

- Smoke-free rooms with absolutely no hint of cigarette smell at all!!! The hotel will even fine you $200Rm if you smoke in the room. I wish all hotels would have this policy.

- Excellent location with plenty of food options (local, dim sums, Italian, etc), clinics, laundry mats, pubs, provision shops just across the road. Taxis to tourist attractions are available across the road.

- Efficient room cleaning staff. Asked them to make up the room before going out for lunch and everything was done when we returned. Very impressed indeed.

- Some say the lobby's atmosphere is cold and impersonal but I love the large open space and the florist's decoration at the end of the lobby. One man's meat is another man's poison, I suppose.

- only 5 minutes to 10 minutes drive to the airport so you won't need to rush.

- I greatly appreciate the hotel for allowing me a late check-out as my flight was in the late afternoon. It was a kind gesture that goes a long way.

But no hotel is perfect:

- No free wifi in the room. Is it really that expensive and difficult to provide it instead of asking guests to go down to the lobby for wifi?

- Crossing the road to the shops opposite can be a dangerous affair due to the lines of giant potted plants blocking the views of both drivers and pedestrians. Hold on tight to your kids even though there are zebra crossings there. There is an accident waiting to happen. Hope the hotel can do something to ensure the safety of guests.

Will definitely return!

  • Stayed: December 2012, traveled with family
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1  Thank RolexBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSheratonKuching, Guest Experience Team at Century Kuching Hotel, responded to this reviewResponded January 9, 2013

Hi RolexBoy,

We are happy to have you back and thanks for your “Still my top choice for a stay in Kuching” review.

It is pleasing to know that you are happy with our services and enjoyed your stay with us. At Four Points, all our guest rooms and public spaces are 100% non-smoking. We called it as clean air act, do our best for healthier and comfortable environment to everyone.

About free wifi in the rooms, we do have room package inclusive internet access available for you to get connected in the room. Again thanks for highlight this out on the giant potted plants blocking the views for both drivers and pedestrians, I will share this with our safety and security associates for further action.

We looking forward to welcome back to the Four Points by Sheraton Kuching, please contact me (Ivan.chai@fourpoints.com) directly on your upcoming trip so we can ensure you have another comfortable stay.

Yours sincerely,

Ivan Chai
Guest Experience Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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