Firstly, the staff were friendly and polite.
The hotel is not where the map indicated it was (booked through skyscanner); it was more than 1 km further south, and we would not have booked here if we had realised the true location.
On arrival, our electronic room key did not work; we went back down to reception and they quickly sent up a couple of maintenance guys to fix it. It took them a good 30 mins to fix the problem.
About an hour after this we decided to go out, and realised that we could not open the door from the inside, and so were trapped in the room. We tried to ring both the operator and housekeeping, but there was no reply. We then tried calling the hotel number as advertised on the hotel letter head; we seemed to get onto the manager of the shopping complex, not hotel reception. Luckily he contacted hotel staff who then rang as back; when we'd alerted the hotel to the problem they quickly sent the maintenance team to let us out and fix the door again. This experience only lasted 10 minutes, but was quite unpleasant when we couldn't raise any hotel staff and realised we were effectively trapped.
Room cleaning seems to have been stopped halfway through, as they removed our soap but did not replace it, moved stuff we had on a desk into a draw but did not clean glasses left on the desk etc.
The décor is hilariously 70s awful, which isn't a big issue.
On balance, I would suggest not staying here; our experience was that it was not run or maintained well. It was also expensive for what it offered.
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- Also Known As:
- Celyn Hotel Kota Kinabalu
- Celyn Hotel City Mall Kota Kinabalu, Sabah