This was our second time at this hotel, we used their online booking for a few weeks in advance and to our surprise even though we ask for a non-smoking room they put us on a smoking floor in a room that was for smokers. They did say they were sorry, but for people like us that have sensitivity to smoke it was a long night. We will not being going back to this hotel, we feel they should have comped the room for this kind of error.
The reason we also feel the training of the staff is poor is that rather than accepting the mistake and finding a solution they only said sorry and took no action, finally we asked to see the manager and they said he was not in. So we walked upstairs to the office and found the manager in , but he also only felt sorry for the problem.
- Official Description (provided by the hotel):
- Hotel Shangri-La Kota Kinabalu, situated in the heart of business district and entertainment spot offers comfortable yet affordable accommodation with panoramic view of Kota Kinabalu City. Located 10 minutes away from Kota Kinabalu International Airport and is walking distance to an array of restaurants serving sumptuous cuisines such as Japanese, Thai, Chinese, Indian, Malay and Seafood. It's central location makes it easily accessible to all major shopping complexes, Gaya Street Sunday Market, Night Market and Jesselton Point Jetty which provides regular 20 minute boat rides to our famous islands of Tunku Abdul Rahman Marine Park. Our guest rooms are of reasonable size and comes either with double bed or twin bed and standard amenities such as working table, air-condition, minibar fridge, satellite TV, bathtub, hair dryer, free internet access, and ironing board on request. The hotel features a restaurant and bar that serves international food and beverage during breakfast, lunch and dinner with ample free parking space for it's guests. ... more less
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- Also Known As:
- Hotel Shangri-La Kota Kinabalu Sabah