We booked a night in this hotel returning from mount Kinabalu climb. We were pretty tired and looking forward to a nice shower. After checking in, we went to our room, which was spacious and quite clean for Malaysian standards. It all went downhill when we realised there was no hot water. We called reception to notify them/enquire about it, they just said hot water was broken so not hot water was available! No sorry- nothing. They didn't know when it would be repaired either! Obviously normally I would have just waited but returning from Kinabalu climb it was a big deal! We ended up having a cold shower...And hating this hotel for a moment!
A little later we asked for some travel advice on ferries to Brunei- which they had no idea about. We also asked if we could borrow an adaptor- they gave us one but it was broken. A couple of lights did not work in our room as well (in the bathroom, and one side bed).
On a positive side, breakfast was great and wifi was available in rooms.
Overall, ignoring the hot water drama (which was fixed a few hours later though we weren't notified about it), it was an average hotel and I would recommend travelers willing to get a decent room to pay the extra money and go somewhere else.
- Official Description (provided by the hotel):
- Hotel Shangri-La Kota Kinabalu, situated in the heart of business district and entertainment spot offers comfortable yet affordable accommodation with panoramic view of Kota Kinabalu City. Located 10 minutes away from Kota Kinabalu International Airport and is walking distance to an array of restaurants serving sumptuous cuisines such as Japanese, Thai, Chinese, Indian, Malay and Seafood. It's central location makes it easily accessible to all major shopping complexes, Gaya Street Sunday Market, Night Market and Jesselton Point Jetty which provides regular 20 minute boat rides to our famous islands of Tunku Abdul Rahman Marine Park. Our guest rooms are of reasonable size and comes either with double bed or twin bed and standard amenities such as working table, air-condition, minibar fridge, satellite TV, bathtub, hair dryer, free internet access, and ironing board on request. The hotel features a restaurant and bar that serves international food and beverage during breakfast, lunch and dinner with ample free parking space for it's guests. ... more less
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- Also Known As:
- Hotel Shangri-La Kota Kinabalu Sabah