We had quite a bad experience staying here. Our plans changed so we booked here last minute and in fairness it was reasonably cheap. Looked good online with promises of shuttle services to shopping centres and free WiFi. When we checked-in the clerk at the desk barely acknowledged us, seriously he didn't speak a single word. He handed us a room card and we had to ask him what room number, which he didn't actually tell us, just grabbed the card back off me and wrote on the top. I thought maybe he didn't speak English but i heard him speaking to someone later. When we got to our room the key didn't work so my boyfriend went back down to the check-in desk, still with barely a word the same clerk handed the key back. This time it worked but when we went inside the room was occupied by other people!! Awkward!! So we lugged our luggage back downstairs and told the clerk what happened, he looked a little mortified but didn't apologise or anything just looked at his computer, mumbled something to the other guy working at the desk then handed us a different key for another room.
The room was okay, fairly clean (by local standards that we're now used too) and spacious enough. We forgot to ask for a non smoking room (very difficult habit to get used too as it's not something we usually have to worry about), so the remnant smell of cigarettes once smoked remained, but after all the rigmarole and a long day we just sucked that up. After settling in I went down and asked a girl at the desk for the WiFi password and was simply told "not working".
The next day we needed to run some errands (and use the internet!) before midday checkout so we thought we would take advantage of the free shuttle bus to a shopping centre offer in our booking confirmation. We went down stairs and approached 3 hotel staff that were milling around chatting at the front entrance to ask about it, they seemed annoyed that we'd interrupted their conversation, and we were pretty abruptly told the shuttle bus only goes to the airport.
The hotel is located down some windy little back streets and the hotel overlooks the main highway, so it pretty noisy with the windows open. It is only a 10min walk to shopping centres and about 10-15min walk to the waterfront restaurants, markets etc. But everything is only a 10-15min walk no matter where you stay in KK so this doesnt really say that much.
We stayed at quite a few different places in Borneo, of various star ratings and this was by far the worst service of any. We're not fussy travellers and will usually tolerate a lot but when you pay for a nicer hotel you expect, at least, to be spoken to politely.
- Official Description (provided by the hotel):
- Hotel Shangri-La Kota Kinabalu, situated in the heart of business district and entertainment spot offers comfortable yet affordable accommodation with panoramic view of Kota Kinabalu City. Located 10 minutes away from Kota Kinabalu International Airport and is walking distance to an array of restaurants serving sumptuous cuisines such as Japanese, Thai, Chinese, Indian, Malay and Seafood. It's central location makes it easily accessible to all major shopping complexes, Gaya Street Sunday Market, Night Market and Jesselton Point Jetty which provides regular 20 minute boat rides to our famous islands of Tunku Abdul Rahman Marine Park. Our guest rooms are of reasonable size and comes either with double bed or twin bed and standard amenities such as working table, air-condition, minibar fridge, satellite TV, bathtub, hair dryer, free internet access, and ironing board on request. The hotel features a restaurant and bar that serves international food and beverage during breakfast, lunch and dinner with ample free parking space for it's guests. ... more less
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- Also Known As:
- Hotel Shangri-La Kota Kinabalu Sabah