The 5-star property's few serious failings are attributable to its Starwood chain association, whose US marketing HQ seems to insist on too many faulty policies.
1. "Classical Seaview" as a bedroom description is close to fraudulent.
2. The hotel's reservation voucher includes a confusing template image and words that indicate that the hotel's "Signature Breakfast" is included in the room rate. The non-supply of breakfast is not clearly spelled out, and is apparently a standard format for the whole chain. It needs re-design and re-writing.
3. An extra charge in a 5-star hotel for in-room internet service is a common rip-off (USD12 here per night) that should be campaigned against in TripAdvisor.
4. Forcing guests to receive wifi email in the hotel lobby is also not acceptable any more in a top-rated hotel. The world is switching to mobile phones and international hotel chains should be ready to service the world.
5. Forced implementation of chain HQ vanity trip concepts is a frequent chain problem: here, the unintentionally comic self-advertisement for the elevator music, supposedly curated by an unknown trendy person in the USA, is worth reading on the elevator doorway if one wants to wake up and laugh out loud on the way to breakfast.
The hotel's housekeeping, pool/gym and F&B standards - and the front-of-house personnel - are very good, above average, and make the hotel highly recommendable. Starwood could make it
- Official Description (provided by the hotel):
- Le Méridien Kota Kinabalu is a contemporary 5 star hotel, strategically located at the heart and city center of downtown Kota Kinabalu across the fresh and handicraft markets and Kota Kinabalu waterfront. Overlooking the sea, Le Méridien Kota Kinabalu features newly renovated rooms, leisure outdoor pool and sundeck with sunset pool side bar. Convenient within easy walking distance of other local attractions like Gaya Street in less than 10 minutes walk, retail and entertainment facilities in less than 20 minutes walk like Centrepoint, Suria and Imago Shopping Malls. Enjoy access to local art gallery, golf courses and other island excursions. ... more less
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- Also Known As:
- Le Meridien Kota Kinabalu Hotel Kota Kinabalu
- Meridien Kota Kinabalu
- Kota Kinabalu Le Meridien
- Le Meridien Kota Kinabalu Sabah