Booked for 3 nights in January in the 1 Bedroom Spa Suite. Terrible service upon arrival, no proper directions to our villa. Reconfirmed our room rates upon registration and was informed of higher rates when we wanted to settle the bill. After we checked into the room, we sat on the bed and the bedframe gave way. On the first night, we reported the WC was not working and the Steam Bath is not functioning, and we waited more than an hour and had to follow up numerous times for someone to come fix the problem. The maintenance staff fixed the WC but did not manage to fix the Steam Bath. There was no Water for a great one hour and without notice. We informed the Duty Manager whom told us this is normal every day around 11pm.
The breakfast spread is another joke, one would have imagined a 5 Star Resort would have a greater selection but NO, very simple and same food everyday, arranged and presented poorly.
We went out on sightseeing to KK and upon our return at 10:30pm was shocked to find our suite not serviced at all. We contacted the Duty Manager and instead of apologizing, immediately made accusations that we turned the DND switch light on but this was not the case. This was really unbearable and we decided to depart a day earlier and switch to Le Meridien KK.
The Aircon in the Bedroom was not working on the 2nd Night until the time we checked out, and a room change was only offered an hour before our scheduled departure time?
Better stay elsewhere, and avoid paying ridiculous high prices for this 1-Star Resort.
- Official Description (provided by the hotel):
- Nexus Resort Karambunai is set within 3,335 acres of unique & unspoiled beauty. ... more less
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- Also Known As:
- Nexus Resort & Spa Karambunai Hotel Kota Kinabalu
- Nexus Resort And Spa Karambunai
- Nexus Hotel Kota Kinabalu
- Nexus Hotel Karambunai
- Nexus Resort Sabah
- Nexus Resort Karambunai
- Nexus Sabah Hotel
- Nexus Karambunai Hotel
- Nexus Resort & Spa Karambunai Kota Kinabalu, Sabah