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“HEED THE MANY WARNINGS”

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Nexus Resort & Spa Karambunai
Ranked #11 of 92 Hotels in Kota Kinabalu
Reviewed January 9, 2014 via mobile

So very disappointed.

Save yourself the 5 star price tag for the -5 star service


-forgetful staff
-TWO NIGHTS WITHOUT POWER
-ONE NIGHT WITHOUT HOT WATER
-far from majority of attractions and city
-dirty pool
-bad food
-old gym
-ripped tennis courts

Save yourself the 5 star price tag for the -5 star service


Stayed: January 2014
8  Thank youngwanderer01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed January 8, 2014

We had reserved our stay in Nexus last July and became a bit concerned considering the reviews published thereafter. After a bit of discussion with the travel agency we went ahead with our plans.

We stayed with our three sons in Nexus Spa Suites last week, and the family holiday was really lovely. Our suite seemed to be recently renovated and was really nice (except that one of the AC remotes went dead due to batteries). The beach is lovely (except for the occasional trash brought in by the tide), and the pool areas are ok. The restaurants are ok, and service in general was good.

For us it was a great vacation, enjoying the sea & waves, and playing in the pools (hopefully not disturbing other guests while playing touch football in the pool).

But as written in the other reviews, the resort requires more repairs, better maintenance and investment in recreational facilities and equipment - however, that didn't affect our experience significantly, possibly because of our accommodation in the suites. So can't comment the main resort or the villas. We will inform the travel agency of the same as well.

  • Stayed: January 2014, traveled with family
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2  Thank Janne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2014

This hotel is in need of major repair and maintenance ! Far away from restaurants and shops therefore forcing people to eat at the restaurants at the facility at MR 110 +++ per person. Spa pool not working. Whilst we were there the staff had their hands full to try and contain rain water everywhere under the roofed area due to water leakage ! The roof needs replacing, mould & dust on walls in our room. Light fittings not working. No Wifi in the rooms. Staircase tiles chipped and broken everywhere! More a 2 star facility. Not worth the money they charge! Stay away from this hotel it is on the end of its days ! You don't need to be a genius to see that there is no maintenance done here at all and the only reason they are still open is because when you arrive there you are stuck there for the time you have been booked. A total waste of money ! Previous reviews are all spot on !

Stayed: December 2013, traveled as a couple
11  Thank Primecircle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2014 via mobile

I am not the sort of person who leaves reviews for anything and here comes my first, coz I feel I NEED to inform holiday makers out there to AVOID Nexus. It is definitely The Worst hotel I have ever stayed in my life and trust me, I have been to many budget hotels before.

I went there late dec with a female and we started our KK stay in shangri la rasa ria (which is an absolute DREAM compared to nexus, worth every extra penny).

Our nightmare start the minute we left rasa ria. Our first night -- Humongous cockroach in the bathroom, power went out ( the manager said it's the first time since 2006 but having read the reviews here he obviously lied). Poor hygiene conditions (dust on furniture, blood stains on the seat cushions on deck chairs, mouldy smells in rooms, mouldy aircon. The hotel is so run down that me and my frd never used any facilities in the hotel during our stay).

They charge the same for food compared to shangri la but much lower quality- small portions, undercooked rice, the napkins SMELLs - I don't actually know how they manage to make napkins smell so bad to be honest.

With the limited wifi available (only in lobby), I kept refreshing the shangri la's booking website in desperate hope there'll be rooms available last minute. Unfortunately none- I have never felt so desperate before.

The next day we planned our escape - we spent over 200 ringgit on taxis to travel back to shangri la just to eat there n walk around. It was so nice to be back in a clean place! On the second night the power went out ( again) n they missed our morning call. There was no water in the evening for a while, half the lights in the room failed but we were honestly too tired to complain.

Some staff are friendly and helpful while others don't really understand what is "customer service". While we complained abt the power going off every night, we got very unsympathetic respond "it's like that everywhere in Sabah" and started explaining how their electric generators are struggling with the heavy rain. Call me a monster but I didn't pay to stay in this hotel to understand power problems, I paid my money in hope to have a good time. If other hotels can cope with sabah's rain then it just means Nexus is not trying hard enough

I have been trying extremely hard to think of some positives- large rooms, some staff are nice

Stayed: December 2013, traveled with friends
14  Thank FoFo5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2014

Don't take my title for real. It's actually the worst hotel we have ever stayed.

We arrived at the hotel late Thursday evening with glee at first as the lobby was quite well done. After checking in we had a trip to our room. We placed our bags and began exploring the room.

There were no umbrellas, no maps to guide us to our rooms, no menus to order room service (as we were hungry) and no shower caps. Well our room does not have much complaints but my cousins room has got more complaints. So we've got no choice but to get a buggy to the lobby to get our dinner.

At the restaurant we ordered our meals and waited. 45 mins later the waiter came and told us that they ran out of beef patties and asked whether we could have chicken patties as replacement. What's more, 1/2 hour later, the whole hotel was in a blackout. It took them a while to serve us some stale sandwiches and salad. When our meals finally came, we couldn't eat much as the meals too were terrible. Unbelievable.

We went back to our rooms while the blackout is still not solved. We have to sleep in a uncomfortable bed in a warm room. The blackout was not restored until the next day late morning.

The next day for lunch we went to a restaurant near the beach. I ordered a spaghetti vongole. After a while they serve my vongole with prawns instead of clams. We asked them and said that they ran out of clams and replaced it with prawns. As I don't eat prawns. I told them to take it away and I ordered a fettuccine arrabiatta which means fettuccine with tomato base.

When they came the 'tomato base' is actually tomato ketchup not tomato paste. What a sickening place.

That night again there was a blackout. We called them to complain. It took us a few calls to get hold of them, but was hung up abruptly.

I hereby tell everyone do not go there for your vacation. You can have it elsewhere but do not plan it in nexus. You will regret it for sure.

  • Stayed: December 2013
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10  Thank Nick12341
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2013

The price is quite steep for a beach resort but the service and room provided are not anywhere near the level supposed to be. Location is fine since it is a beach resort, but the service and hospitality can really be improved and urgently needed.

  • Stayed: August 2013, traveled solo
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9  Thank JT T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2013

Do not waste your money or your holiday going here!!!! We arrive 6pm on a Saturday and at first are excited as the lobby is well presented and staff were very friendly. We were Taken to our rooms- got into our room and there was no light switch or place to insert a card key to turn on lights. After half an hr searching we called reception and after half an hr maintenance come and grab a ladder and go into the ceiling to turn on our lights!! Leave without apologising or any explanation. Only had one towel in the room when there was three of us. No soap or glasses- beds were dirty. A pair of USED slippers were placed at the bed. (keep in mind the room was booked two months ahead!) the door didn't have a proper peep hole- rather a drilled hole that people could see in. Television was not working and our third bed still hadn't arrived after three hrs of waiting. Cockroaches were found around the room, one being in the toilet. No information booklets or any such material on where to go, where we can eat, activities that can be done or even a map of the grounds. There were no umbrellas in the room when we were told there were (it was pouring rain). Decide to eat at the restaurant. Order our meals and after 45mins of waiting- the waiter comes out and says that they are out of beef and only have chicken!! Starving at this point- THEN all electricity goes out- we wait another half hr till someone comes to our table to tell us they are trying to fix it- offer us stale bread and a shithouse salad while we wait for our main meals. Meals were pathetic.

After two hrs sitting in the dark got transported to our room- got into bed and there filled with grit and sand and electricity still wasn't working till the next day in mid afternoon.

Next night power went out again! Lasted all night, rang up to complain to the manager. The staff Rudely hung up on us twice. No apologies in the morning or during the night. Pathetic!

The is meant to be a four star resort!!!!!! We spoke to two different families who both agreed on how pathetic and run down the resort was. One woman with a family was distraught as she quoted that each day was a dread. ' they had booked over an eight night trip over Christmas, she was so distraught. Other families toilet was blocked no one came to fix it-

Spend your money in the city and getting better more authentic meals and accommodation which are more value for money. PLEASE don't go here. You'll regret it.

  • Stayed: December 2013, traveled with family
    • Value
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15  Thank Alexiieee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nexus Resort & Spa Karambunai

Address: Nexus Resort Karambunai 100 Jalan Sepangar Bay, Kota Kinabalu 88993, Malaysia
Phone Number:
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Kota Kinabalu
#5 Spa Hotel in Kota Kinabalu
#8 Luxury Hotel in Kota Kinabalu
Price Range: $91 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Nexus Resort & Spa Karambunai 4.5*
Number of rooms: 479
Official Description (provided by the hotel):
Nexus Resort Karambunai is set within 3,335 acres of unique & unspoiled beauty. ... more   less 
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Also Known As:
Nexus Resort And Spa Karambunai
Nexus Resort & Spa Karambunai Hotel Kota Kinabalu
Nexus Hotel Kota Kinabalu
Nexus Hotel Karambunai
Nexus Resort Sabah
Nexus Resort Karambunai
Nexus Sabah Hotel
Nexus Karambunai Hotel
Nexus Resort & Spa Karambunai Kota Kinabalu, Sabah

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