We have stayed here on several occasions but our recent trip proved to be the worst experience. We booked 2 units of the 2 bedroom spa suite. The suite has a kitchen and was equipped with an induction stove. However, came dinnertime and as we prepared to cook our meal, the cooker was not functioning. Reception informed us that guests are not allowed to cook. When asked why they provided the stove in the first place, they answered simply, "hotel policy. We will send u a microwave".
There were no bath towels provided and we had to call room service for it. Tv in master bedroom could not receive cable channels. No towel rack at balcony to dry wet towels. No hotel staff at the pool, no pool towels provided.
Breakfast at Lanai was good. Good food selection. However they need to upgrade their high chair. For a 5 star resort, i was shocked to be offered a tattered rattan chair to put my baby in. Many trainee waitresses. I understand that they may be new and nervous, but in the service business i believe you should always have a smile on your face and a tidy appearance.
We also found the shuttle bus drivers to be reckless and rude on the road. They may be driving on a private road but road safety and rules applies regardless.
Overall not a good experience.
- Official Description (provided by the hotel):
- Nexus Resort Karambunai is set within 3,335 acres of unique & unspoiled beauty. ... more less
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- Also Known As:
- Nexus Resort And Spa Karambunai
- Nexus Resort & Spa Karambunai Hotel Kota Kinabalu
- Nexus Hotel Kota Kinabalu
- Nexus Hotel Karambunai
- Nexus Resort Sabah
- Nexus Resort Karambunai
- Nexus Sabah Hotel
- Nexus Karambunai Hotel
- Nexus Resort & Spa Karambunai Kota Kinabalu, Sabah