I spent 7d/6n at Nexus and their service was absolutely terrible.
It started with the booking - I looked at their website and saw a nice picture of a pool villa at a price I wanted to pay. So I ordered it.... I thought .... When the confirmation hit my inbox it said "Spa suite" and I got suspicious and called the hotel and there it was "No pool villa". After lengthy discussion they agreed to give me the villa on the picture at the advertised price.
When I arrived in Kota Kinabalu airport I expected to be picked p by the hotel as agreed, however they had forgotten to send a car and I had to find my own way with my two tired small boys.
Arriving at the villa the Aircon in the master bedroom didn't work, the sofa in the living Room was broke and the cleaning left a lot to wish for.... Next morning I asked the hotel to fix it - nothing happened and only after a reminder they fixed the Aircon. The sofa stayed as it was.....
Second day, they didn't replenish the mini bar / fridge - I reminded them - nothing happened. Third day, they didn't replenish the mini bar / fridge - I reminded them - nothing happened.
Fourth day, they didn't replenish the mini bar / fridge - I reminded them - twice nothing happened and only when I went frustrated to the reception they acted on it.
Wanted to go on a day trip to Sandankan and agreed with the concierge that they would print my airplane ticket and leave them in my room for my early morning flight, however I when I got home tired after a full day in the jungle the ticket wasn't in my room as agreed..... Had to call them and remind them again.....
I wrote a complaint directly to the CEO and haven't heard anything.
There were good things and they were in control on some of their services, however I think the hotel is overpriced with a lousy service.
- Official Description (provided by the hotel):
- Nexus Resort Karambunai is set within 3,335 acres of unique & unspoiled beauty. ... more less
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- Also Known As:
- Nexus Resort & Spa Karambunai Hotel Kota Kinabalu
- Nexus Resort And Spa Karambunai
- Nexus Hotel Kota Kinabalu
- Nexus Hotel Karambunai
- Nexus Resort Sabah
- Nexus Resort Karambunai
- Nexus Sabah Hotel
- Nexus Karambunai Hotel
- Nexus Resort & Spa Karambunai Kota Kinabalu, Sabah