We arrived at the Magellan, the final hotel during our stay in Borneo, and despite arriving early, they were able to check us in to our room immediately! The welcome drink was appreciated and the receptionist genuinely seemed happy to have us there, explaining the facilities and plan of the place.
Without realising our porter waited to one side for us to finish our welcome drinks and then walked with us to the room, explaining how to work the lights and aircon! Much appreciated help.
The room was in the Marina wing and they made it clear that all guests were in this wing because the other one was being renovated. On arriving in our room, I would say it was clean with good facilities and a fair choice of TV channels in English, Chinese and Malay. However, I appreciated that they are in serious need of an update as it was very 90s in style. Our room had a garden view with balcony, an important feature for us and not many hotels in KK have them. They do also provide a nightly turndown service with chocolates left on the bed; a nice touch!
The hotel pools were well maintained, although they really need to add a few more sun loungers and parasols as the hotel was incredibly busy. The main clientele are undoubtedly Chinese and some Australian. We found breakfast in Five sails to be a good assortment, but it was just far too busy! They really need to find a way of reducing the number of people in one place as it felt like a fight to get food in the mornings...not in the least a relaxed affair. Perhaps they need one area for families and one for couples or adult / business groups as it was clear from the ambience that those without children felt a bit rushed and shoved around.
We did not eat inner at he hotel as we had found a great restaurant in town and preferred to eat out. However in the afternoon we did have lunch / snacks at Muffinz and we would definitely recommend the food there! The lobby bar was grea for pre dinner drunks in the evening and they do a happy hour on wine, beer and cocktails between 5 & 7pm. A good deal at 24rm for two glasses of wine.
All in all this is a resort hotel that caters mostly for families... The management perhaps needs to consider couples a little more. They do have a swimming pool allocated to adult swimmers with lanes, but this is not quite sufficient yet to make it 5* for adults only clientele.
- Official Description (provided by the hotel):
- Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more less
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- Also Known As:
- Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
- Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
- Sutera Harbour Hotel
- Sutera Harbour Kota Kinabalu
- Magellan Sutera
- Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Kota Kinabalu, Sabah