We had stayed at the Magellan (sister Hotel) some years ago and decided to try the Pacific this time to join friends for New Year. At check in to our Club room we were dighted to get upgraded to a suite (unfortunately not sea facing but an upgfrade it was). From there we were disappointed with the hotel., the room was not cleaned properly by housekeeping, requests for ice, more glasses etc went unanswered and often when you tried to ring reception or other areas of the hotel - the phones just were not answered.
Food was average, but the Pacific Club at afternoon drinks did not have biscuits/crackers to go with the cheese and service in here was slow and you regularly at breakfast got something different from what you ordered.
In defence of the staff though I do not believe that the management has actually correctly trained the staff. They were always smiling and genuinely trying to help but they just did not know how. It can not be put down to a language barrier as one of our party is from Sabah and regulary conversed with the staff in Malay
We will certainly be trying a different hotel next time we return to Sabah
- Official Description (provided by the hotel):
- Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more less
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- Also Known As:
- Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
- Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
- Sutera Harbour Hotel
- Sutera Harbour Kota Kinabalu
- Magellan Sutera
- Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Kota Kinabalu, Sabah