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TST_00
Kuala Lumpur, Malaysia
1
Kudos to all staffs!
5.0 of 5 bubblesReviewed Sep 22, 2011
Kudos to the whole staff and management who have clearly contributed significantly to the hotel (and its subsidiaries) which is extremely popular and well run. I'm glad to have experience the hospitality and service which are very highly commendable. We certainly will look to Promenade for our events. But our only concern is that it is always fully booked!.
Anyway, we will continue to try our luck. And also spread the word of THIS PLACE worth going to.
Date of stay: September 2011Trip type: Traveled with family
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Reviewed September 21, 2011

I booked the room online and the rate was very attractive. Looking at the location i was thinking it should be a good deal.

When i arrived the hotel only i realised that the best value room that i have been booking from hotel is location at 3rd floor which is where all the hotel offices/department were. The rooms seem like a bit runs down.

Anyway, the breaskfast selection was ok and is close to Philipino market and Wawasan square. Jesselton Jetty is also walking distant too.

Besides, as a business traveller, i was a bit puzzel where parking is not complementary and guest has to pay for parking

Tip: If you purchase any live fish, you can request to use their frezer with some charges.

Date of stay: July 2011
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tuxannie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 16, 2011

We reached the hotel at 2 pm and were told that our rooms are not ready. We ended up waited for an hour plus before the room is ready. The moment we stepped into the room, we were smoked out! The whole room smells like an old cinema house when public smoking is not prohibited. We asked to change to another room but was told that all rooms are full. Next 'surprise' was the room was not equipped with a safe! So every time we want to get out for island hopping, we had to use the locker service in the lobby, For 3 nights we stayed there, there's only one night when I get to enjoy hot shower. The rest are freezing cold water. We called to the service desk to ask but were told that there's problem with the boiler and it will take a few hours to get hot water into our shower again. I waited until 1am, but still get freezing cold water! We took their towels out for island hopping activities and when we got back, we received a note from the hotel housekeeping, reminding us, 2 towels were lost and will be charge on us upon check out. Having been to hotels in Phuket, Krabi and Bali, we always take out their towel during island hoppings but had never received such warning notice! The swimming pool is a joke!

Location wise, it's far from Jesselton jetty and the main markets. We ended up renting a car but had to paid MYR2 per entrance for the hotel parking even though we are staying at the hotel!

The only thing I like about Promenade is probably their patissier who made very good cakes and breads for breakfast. I enjoy their pastries very much. I would happily stop by to buy their breads and cakes but I would never stay here ever again.

Date of stay: September 2011
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
3  Thank Nee_Etp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 25, 2011

Really lovely hotel, attentive staff, great location, good food, pool close to street but cannot be seen while swimming. Glad we moved out of an other hotel to finish our stay in Malaysia.

Date of stay: September 2010
  • Trip type: Traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank muddyboots73
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 22, 2011

This was our second stay at his hotel and it was still as good, Location is excellent, the staff were friendly and helpful and made us feel very welcome. Rooms (Promenade Floor) and food were great. With regard to someone's previous comment regarding the pool being smelly, I believe that the smell referred to would have come from the nearby waterfront which does have a polution problem. We always found the pool to be fresh and clean. Hard to find anything negative about our stay and can't wait to return.

Room tip: Well worth the little extra cost for a Promenade floor room with seaview. Rooms are great and the extras included are fantastic!
Date of stay: August 2011
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Chrissie980
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 17, 2011

Great location , good breakfast, good service & large room, also provide airport transfer.

Date of stay: August 2011
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank jasonmums
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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