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“Excellant stay”

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Hyatt Regency Kinabalu
Ranked #6 of 92 Hotels in Kota Kinabalu
Certificate of Excellence
Reviewed September 7, 2012

I stayed here for 19 nights for a business trip. Really loved my stay here. From outside/ lobby, the hotel looked a bit tired and outdated, but once you're inside the room, it was really nice and comfortable. I was in club room facing the sea so i might be bias tho ;).
Location wise was good (walking distance to restaurants and pasar filipino). Right in front of Kentucky and nearby Burger King.
i ordered room service few times, and the food taste and quality did not dissapoint.
Overall, i had a very pleasant stay and would not hesitate to recomment this hotel.

Room Tip: Ask for Seaview rooms
  • Stayed: December 2011, traveled on business
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2  Thank InaMann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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912 - 918 of 1,469 reviews

Reviewed September 7, 2012

stayed here on return from a climb to Mont Kinabalu, the room were nicely renovated and very comfortable. the gym and spa was well appointed complete with warm plunge pool, sauna and steam facilities .

the food offering at the cafe/bistro was ok and a decent selection of wine .

Room Tip: one of the newly renovated ones with an open bathroom
  • Stayed: August 2012, traveled with friends
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Thank Indra R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2012

I got a 9th floor deluxe room. When I came in I was impressed, well sized, recently renovated, and modern design. But then came the disappointments.

There is no bathtub, only a shower, no this is not a 3-star hotel this is a Hyatt!? Never saw a hotel room in this grade with no bathtub.

Housekeeping is terrible; at first I just realized the missing touches. There was no pen or pencil in the entire room, and there was no tooth brush either. But, I later realized that this was the small problems.

When I was ready to retire, I was shocked to see that the bed linen was simple dirty.
This was not a stain; it was dirt you could touch and feel! And if that wasn’t enough, the bed was full of human hair!
I don’t know if the linen wasn’t changed at all, or the replaced it with dirty ones.
I had to call twice until it was changed.
I tried to photograph the stain, but with my BB it is not so clear, anyhow you can see the hair and the housekeeping changing the linen.

Internet is only 1 hour free, and then you have to pay 20 MYR for 4 hours, or 30 MYR per day.

  • Stayed: August 2012, traveled on business
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9  Thank nomad6022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 31, 2012

The hotel looked unappealing from outside as it didn't have a grand driveway; but once you were inside, it's OK. Porter service was efficient and good and we could leave some of our luggage under their care while we hiked Mt. KK with minimal carry-on.

As we stayed for 2 separate nights during our 4-day stay in KK, we got to live in two different types of room. The first stay was in a traditional room with window facing the adjacent building for parking, no view but the room was spacious and with good design and layout, with amenities that served the purpose.

The second stay was in a room with open bath concept plus a balcony overlooking the atrium. The room was also spacious but the design of the bathroom was so impractical that it was a bit annoying. The marble basin in the middle was obstructing entrance into the bathroom which meant you had to completely push open the two sliding doors before you could enter comfortably. Splashing water from the washing basin will wet the bedroom floor if the sliding doors were left open. The kettle stand was fixed in a drawer that it was not convenient to use and you couldn't close the sliding door when making coffee or tea.

The scaffolding supporting the canopy inside the atrium was hanging down onto some of the balconies, so if you went out in the night (when it was dark) you might bump your head onto one of the beams. In the morning, one could hear the clinking of cutlery from below the atrium where breakfast was being served. It would be perfect if the design of this particular room type could be modified and improved.

Room Tip: Avoid rooms facing the atrium and request a traditional room instead of the open bath concept.
  • Stayed: August 2012, traveled with family
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Thank bkpkwok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2012

We chose this hotel because it was near the work place that we needed to commute every morning during the rush hour. We stayed here 4 times in month of July & August 2012 alone; each stay averaging 4-5 nights. Our very first stay after the hotel renovation & refurbishment was in April 2012. Back then we had a good experience, everything was commendable; hence we chose to stay here again when we're back in Kota Kinabalu for business purpose.

Cons:
(i) The housekeeping team - very poor - always forgetting to replenish certain items (one day it could be toothbrushes, another day could be shower cap etc.) on daily basis throughout our stay in month of July/ August (all 4 stays)
(ii) Housekeeping - always never provide/ replenish hand & face towels; only provided us 2 pieces of bath towels. We are regular travelers and we understand that for a brand name like Hyatt; these are basic amenities.
(iii) Housekeeping still - at times, rubbish not emptied in the bathroom perhaps because the design whereby the dustbin was kept inside the cabinet underneath the wash basin; hence we took the effort to keep the cabinet door opened in order to gently remind the housekeeper to empty it.
(iv) WC and bath area not cleaned nor cleared during housekeeping.
(v) Also housekeeping - Bed linens not changed even though we requested for change because the room was so warm that we had sweaty night, so we wish to have fresh sheets for the next night.
(vi) Air con - very very warm - cannot understand why despite putting the coolest temperature but room temperature at coolest is still 23.5C. Imagine, the hot and humid weather of Sabah, and hoping to come back to a cool room for relaxing after a long day at work. In all 4 stays for month of July/ August - all 4 different rooms including one stay at Club Floor - the same - WARM! During our stay in April, this was definitely not a problem.

Our work has now completed and we won't be back so soon. However, we are thinking twice whether we would return to Hyatt Regency unless they improved on problems highlighted above. Otherwise this is a good hotel for location, large rooms, easy find for food and convenience stores being in the center of KK city.

  • Stayed: August 2012, traveled on business
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3  Thank EanNee L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2012 via mobile

Had a really wonderful stay here. The newly refurbished rooms has given a touch of class to the vicinity compared to the previous rooms. Located in the heart of KK town, shopping, food, entertainment is just around the corner. I personally liked the bed and the unique bathroom deco. The staffs are also very friendly and helpful to my needs. Has a great buffet and the pub (shenanigans) has great live bands performing nightly. They used to provide free pool on Sundays too. The hotel is also a walking distance away from the jetty making it convenient to get a boat ride and access the many beautiful beaches Sabah has to offer. However I must say, it is a tad bit pricey but for the amenities and convenience, it's worth every cent. Really am looking forward to stay here again and would recommend this hotel to friends and family.

  • Stayed: November 2011
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1  Thank 69nakamura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2012

I stayed on the room on the 13th floor (i think) where the executive lounge and my room is just superb. It has what i call the open concept, there is this sliding divider which allows your to open your bathroom to to the entire room. If you want some privacy, you can slide back the divider. My room faces the city, so there is not much of a view but the rooms which faces the sea had a great view. You get that view if you dine at the executive lounge.

  • Stayed: July 2012, traveled with friends
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1  Thank Starsurfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Kinabalu

Address: Hyatt Regency Kinabalu Jalan Datuk Salleh Sulong, Kota Kinabalu 88991, Malaysia
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Kota Kinabalu
#1 Business Hotel in Kota Kinabalu
#3 Spa Hotel in Kota Kinabalu
#4 Luxury Hotel in Kota Kinabalu
#5 Romantic Hotel in Kota Kinabalu
Price Range: $106 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Kinabalu 5*
Number of rooms: 288
Official Description (provided by the hotel):
Experience five-star Sabahan hospitality at Hyatt Regency Kinabalu, the premier choice for business and leisure travellers to Sabah, the Land Below the Wind. This luxury hotel in Sabah is a mere 15 minutes drive from Kota Kinabalu International Airport, offering a central location in the heart of the city close to tourist attractions and stunning views of the famed sunsets in Kota Kinabalu. Unwind in one of our 288 spacious rooms and suites all exquisitely designed with sophisticated comfort in mind plus some of the best views in Kota Kinabalu including those of the sparkling South China Sea or the Kinabalu city surroundings. Dining options at our three Kinabalu restaurants and bars are a food aficionado's delight with some of the best food the city has to offer. Be it a dip in the blue waters of the outdoor pool, a relaxing massage at the Avantang Spa and fitness centre or a party at our Shenanigan's Fun Pub, our Kota Kinabalu hotel in Sabah has it all for you. ... more   less 
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Also Known As:
Hyatt Regency Kinabalu Hotel Kota Kinabalu
Hyatt Regency Kota Kinabalu
Hyatt Kota Kinabalu
Hyatt Regency Kinabalu Kota Kinabalu, Sabah

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