We arrived at on the 12-Jul-07 at around 1030am and were asked to wait an hour whilst the room was prepared.
When the room was prepared we booked in. We had noticed some noise in the hotel whilst waiting and were informed that the hotel was going through renovation at present and there would be noise from 8am to 8pm every day. We were not informed by STA Travel about this at time of booking.
We then got the keys for room 313. The room just not nice.
Issues with it:-
1)Although generally clean the room has stains on the carpet and furniture
2)We’d asked for a double and had two twins pushed together
3)TV had only three channels (all fuzzy) with no remote control
4)The bathroom sink had a crack in it.
5)The bathroom grouting was all dark brown and black
6)Shower screen was stained.
7)The toilet had green mould growing under the cistern
8)The bath had had a hole it and someone had attempted to fix it by putting plaster/liquid plastic in it.
Compared to The Meridian is was rubbish and it was only one grouping lower.
I complained to the reception staff and was told they were fully booked. I said it was not a double room but a twin and mentioned the issues with the room. They said they would ask maintenance to look into it.
Maintenance looked into the room and said that yes they would have to consider re-rooming us. But as previously stated there were no other rooms.
Liked I said we had just finished our trip and I was tired and did not want to start arguing with raised voices with the staff. I had enough and told them that I did not want to stay in the room and that I was checking out . I did so and booked back into The Meridian.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotwire, Priceline, Agoda, Hotels.com, Orbitz, Booking.com, TripOnline SA and HotelQuickly so you can book your The Palace Hotel Kota Kinabalu reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Palace Hotel Kota Kinabalu
- The Palace Hotel Kota Kinabalu Sabah