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“Musty” 3 of 5 stars
Review of The Palace Hotel Kota Kinabalu

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The Palace Hotel Kota Kinabalu
Ranked #24 of 89 Hotels in Kota Kinabalu
Mukah, Malaysia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Musty”
3 of 5 stars Reviewed April 10, 2013

i was a bit disappointed with the Palace Hotel. I wasn't expecting anything special but I didn't enjoy my stay here. The hotel smells very damp and musty, You notice it as soon as you go in and it's especially obvious in the lifts and corridors.

The staff were nice and helpful and the gym is good too but overall it's overpriced and not in an especially good location, It has the feel of a run down conference hotel. There are much better, cheaper options in KK.

The aircon in the room was really loud too.

  • Stayed March 2013, traveled with friends
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank CatherineAileen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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201 reviews from our community

Traveler rating
    37
    82
    57
    16
    9
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Swedish first
  • Any
English first
South Molton, United Kingdom
Level Contributor
105 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
2 of 5 stars Reviewed February 17, 2013

My husband and I spent one night here and, to be frank, that was enough. It took ages to check in, primarily because the credit card machine wouldn't make a connection. We were then given a room card without any explanation as to where our room was, where the restaraunt etc were or how to connect to the wifi. I had explained that we would be checking out early the next morning and asked the receptionist to book a taxi to the airport for 5.15am. I confirmed this with him twice. I don't think he was listening though (either that or his english was poor) as he proceeded to tell us that breakfast would be served from 6.30am!

The fact that he wasn't listening and/or didn't understand was confirmed when we received an impromptu call to our room at 11pm asking us if we wanted a taxi booked for 5.15am. This was incredibly annoying as we had only just dropped off to sleep.

The room itself stank - I think it was cigarette smoke as the smell was even worse outside in the corridor. It was clean enough and the beds were comfortable, but the furnishings were shabby. We had a standard room and I think these are all smoking rooms so if you are going to stay here and you are a non-smoker book a superior room. The smell really was terrible.

The only favourable thing I can say about this hotel is the pool (which is fantastic), and the free shuttle service which we were told about by a member of staff wearing an "IT" badge - he was incredibly helpful and friendly. More than can be said of the reception staff.

When we came to check out early the next morning we encountered yet further problems with the reception staff. I had asked them to put some icepacks in the freezer as I have medication that needs to be kept cold at all times, including in transit. The receptionist was different to the one who had checked us in the day before and couldn't find the icepacks anywhere. We were stood waiting about 15 minutes, with our taxi driver waiting aswell, and in the end my husband asked to look in the freezer himself to see if he could see them. I have a serious medical condition and we couldn't leave without the icepacks - my medication has to be kept cold at all times or it is otherwise rendered ineffective.

The receptionist clearly didn't want my husband to go out into the kitchen to look in the freezer, but in the end had to let him as time was marching on. He probably didn't want us to go out there as, according to my husband, the kitchen was dirty and disorganised - in the freezer and kitchen there were fish just chucked on the floor without any sort of packaging, and it didn't look to be a particularly clean place to prepare food.

The icepacks were eventually located in the freezer of the hotel's shop. The staff clearly do not communicate with each other as is evident from both this and the taxi issues. We were 25 minutes late getting to to airport and, to top things off, the taxi driver tried to short change us by RM50. Not an experience I can recommend.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Swansea_Girl_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed February 16, 2013 via mobile

Really nice Hotel, Clean and the staff are very helpful. The breakfast is really good and fresch. They have a nice gym and pool. I enjoyed staying at this Hotel. It's located 15-20min walking distance from the centre(nice way to explore the area), but they have a free shuttlebus service.

  • Stayed November 2012
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MyJosefin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 19, 2013 via mobile

Such a comfortable, relaxing place!

Despite some of the reviews we read on Tripadvisor prior to our stay, the Palace Hotel is located only a short two minute walk from the city centre. It's a great place to stay with friendly staff, lovely food at the restaurant, a nice pool, clean modern decoration, and excellent modern rooms with a great shower!

We would definitely stay here if we were in Kota Kinabalu again, had all the hallmarks of a modern 4 star hotel from the UK!

Enjoy!...

  • Stayed January 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Mike_Lydia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 17, 2013

The Palace Hotel check all our boxes: great pool, clean rooms, breakfast included... It became an oasis in KK - a place we enjoyed coming back to. The rooms were very comfortable and fully-equipped: A/C, TV, great showers, firm mattresses. The pool is great - workout facilities available, plus a garden area and sauna!

It's not a 'local' experience, but for affordable comfort in KK, the Palace Hotel can't be beat!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TravFamFour-TF4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed January 15, 2013 via mobile

Booked a room through agoda. The hotel is situated just outside the city center. They offer great service and a nice pool and fitness center.
Good place to relax after some jungle adventures. Great breakfast menu! Everything from dumplings to chocopops.

  • Stayed November 2012
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank karloos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 1, 2013

I 've been to Kota Kinabalu for 5days,
from 27/12-31/12
rm are gd( but it offer me a pool level rm, no view), clean and tidy,
independent toliet, also clean
the rm is big and the a/c is gd.
the staff there are nice and helpful
and the breakfast is quite gd, numerous kind of food
5mins to the nearest big shopping arcade

the bad is no wifi at pool level(but it covered the hotel EXCEPT pool level)
and the transport offered by the hotel is pretty poor
only 3 shuttle bus per day(i am not kiding, only 3: 11:00, 15:00 and 18:00)
so u got to catch a cab all the time (RM 15 per ride)

i rank it a 4, bcoz of the pool level offer and bad transport, or not, it should get a 5~
:)

Room Tip: dun choose the pool level~
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Taz L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Palace Hotel Kota Kinabalu

Property: The Palace Hotel Kota Kinabalu
Address: No 1 Jalan Tangki, Kota Kinabalu 88100, Malaysia (Formerly Berjaya Palace Hotel)
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Kota Kinabalu
#11 Luxury Hotel in Kota Kinabalu
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Palace Hotel Kota Kinabalu 4*
Number of rooms: 151
Reservation Options:
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Also Known As:
Palace Hotel Kota Kinabalu
The Palace Hotel Kota Kinabalu Sabah

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