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Shangri-La's Tanjung Aru Resort & Spa
Ranked #4 of 92 Hotels in Kota Kinabalu
Certificate of Excellence
Reviewed March 14, 2007

We booked this hotel for a week stay and we topped up extra bucks for an executive room. we were given a ground floor floor with extended balcony where we can sit & relax. the room also faced the sea that we enjoyed the sea breeze & sunset...
The hotel restaurants looked nice food was good too Service was good too.. You will need a cab to go to the city. Hotel provides shuttle service too

My only advice - dont try out the food centre near the hotel.. we had food poisioning that lasted for days. thankfully the hotel reception was so kind enough to allow us late checkout and consistently checking on us to make sure we were okay. We stayed in the room until 4pm (our flight was at 6pm).. very good service
I thoroughly enjoyed my stay & definintely will stay here again...

  • Stayed: January 2006, traveled as a couple
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1  Thank Sept_Rain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,875 - 2,881 of 3,773 reviews

Reviewed February 28, 2007

We have just returned from a 2 week stay at the resort, during our stay we found the hotel to be all we expected. We stayed in the tanjung wing which was worth the extra as the room was beautifully furnished with great views. The food in the restaurants was excellent especially the buffet breakfast. The staff really looked after us and was very friendly. The grounds were extensive and well maintained with plenty of sun beds although the pools were a bit cold and except for the children’s area there was very little shallow area for non swimmers. There was a small private beach which was netted preventing jellyfish entering. The only downside we found was that the hotel was full for the period we stayed due to the Chinese new Year, which meant breakfast time was very busy and food disappeared very quickly, you then had a bit of a wait for it to be replaced.

  • Stayed: February 2007, traveled as a couple
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4  Thank northwales.wanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2007

After reading reviews from other travellers, we chose the Tanjung Aru for a stay of 5 nights.

We were fortunate enough to be given a DeLuxe Room with sea views, the room was so tastefully decorated and had a small terrace on the ground floor overlooking the gardens and sea. We arrived about 5.30 and the staff told us not to miss the sunset, it was spectacular.

During our stay we had breakfast included, which was a buffet, but I can honestly say I have never seen such a choice it ranged from salad bar, meats, cheeses, fish, to a range of Chinese and Indian food, the Great British Eggs, Bacon, etc, pastries. The same applied in the evening a huge choice and variety to suit all tastes and really well cooked. There was also an Italian and Chinese Restaurant, if you wanted waiter service and a beach side Restuarant open from 1000 am - 1100 pm.

The hotel offered endless recreational activities for adults and also had a really well run childrens club and of course Spa facilities. They also had a water sports centre with lots of trips to visit local islands, or fishing and there was a Golf Course a few minutes away.

My only advice to anyone going would be if you are fit and decide you may want to climb to the summit of Mount Kinabalu, you will need proper hiking boots, warm clothing, a torch and gloves. My husband who is 64 and really fit booked it the day before and the day he climbed only about 18-20% made it to the summit, I am proud to say he did, but he said never again!!!

Well enough said, it was beautiful and our Little Bit of Heaven on Earth for five nights.

Stayed: February 2007
7  Thank Savannahsperth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2007

We stayed at the STAR for 7 nights from Dec 28th.
We were extremely disappointed in both the resort and KK and will not be going back.
The room we had in the Tanjung Wing was lovely - very modern fittings and we specifically requested a ground floor room which we got. Nice to have the lawn for our two young boys to play on.
Our main complaints about the STAR were the poor service and the shocking quality of the Kids Club. The staff at the Kids Club couldn't care less about the kids and do not follow the so-called 'program' they have set out. The office area and kids area are separated by a wall and so staff did not appear to keep an eye on kids. The staff just wanted to 'plug' the kids into Playstations and our two sons soon got bored and didn't want to go there. I noticed many parents staying in the Kids Club with their offspring - kind of defeats the purpose!
The prices at the resort were shockingly expensive and our experiences at the restaurant s were dreadful - avoid the Italian restaurant! We ended up going into town most nights and found a great Italian Restaurant called 'Little Italy' that was superb (for quarter the price).
KK itself is pretty run-down and not very inspiring shopping-wise.
The other BIG disappointment was the lack of a beach at the resort. The beaches either side of the hotel were filthy with rubbish - very sad to see.
We did enjoy going to the Rasa Ria one day to see the orangutans - well worth the trip and no problem for young children.
The housekeeping left a bit to be desired - especially when we had to wait most days til late afternoon for the cleaning to be done.
Overall, we were disappointed with KK and Malaysia in general. We are heading back to Phuket in May as we know we get better value for money and the Thai people have a genuine love of kids.

  • Stayed: December 2006, traveled with family
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8  Thank Brossie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2007

After reading all the nasty reviews about the Kinabalu Wing, I was surprised to find that they had completed the refurbishment and the rooms are absolutely fabulous.
It's a pity our trip got rained out but we'll definitely be back for more, this time with my parents! It's a great family resort with something for everyone.
The proximity to the city is a definite bonus when you're tired of the mediocre food at Coco Joe's or Tatu.

  • Stayed: February 2007
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3  Thank jujubes06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 6, 2007

My husband and I wound up at the Tanjung Aru resort after having spent 2 days in Kuala Lumpur and 4 days in the Bornean jungle searching for orangutans! By this point, we were both glad to be rid of the leeches and enjoy a bit of luxury after our adventures.

We booked a room on the Horizon Club level, and on arrival were escorted to the lounge where we checked in. All the staff were extremely helpful.

We didn't get to check in immediately but were more than happy to wait in the Horizon Club lounge, where we surfed the internet, drank large amounts of coffee and ate all the cake on offer (all complimentary). Travelling out of season meant we got the lounge to ourself on some days, which was great!

Our room was on the 5th floor, and was one of the rooms yet to be renovated. I'd highly recommend staying in the Kinabalu Wing as we got amazing views from our balcony of the Tanku Abdul Rahman National Park, and got to see many a great thunderstorm over the islands in the evening. I believe all are in the process of being renovated now, which is good because ours was starting to look a little dated (but on the plus side was large and very comfortable).

The best thing we did was to book a room in the Horizon Club. The service was much more personalised, we got to know the staff really well, and we received complmentary breakfast, afternoon tea and alcoholic drinks in the evening. The lounge was also in prime position for excellent views of the resort and islands.

We only had 1 dinner at the hotel (at Coco Joe's), and had a barbecue for 2 on the seafront. The service was excellent, and prices beat a like for like meal in the UK (about £25 total for 2 inc drinks). However, we decided to go to Kota Kinabalu city a lot of nights and enjoy the local markets as you could pick up chicken and staple Malay food for under £2 each!

The only down points I could think of are (1) I think they were short of cleaners. When they did clean it was excellent but often they would only turn up about 1600 in the afternoon! (2) you are only about 10 minutes drive from the airport, which means you do hear planes taking off and landing, but personally it did not bother me too much.

All in all, fantastic stay, wonderful food, exceptional views from the Horizon Club and I would go again!

  • Stayed: November 2006, traveled as a couple
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8  Thank cheekymonkey1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 1, 2007

I travelled to Sabah in November 2006 and stayed at the Shangri-La Tanjung Aru resort.From the moment my family and I arrived we were looked after by the friendly and welcoming staff,nothing was too much trouble for them.the resort was undergoing renovations and it was monsoon season,but niether caused us any concern and we all had a fabulous holiday and thoroughly recommend the resort and Sabah to all prospective travellers.
M.J.Guyton
Perth
Western Australia

5  Thank mickeygPerthW.A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Tanjung Aru Resort & Spa

Address: 20 Jalan Aru, Tanjung Aru, Kota Kinabalu 88100, Malaysia
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Kota Kinabalu
#1 On the Beach Hotel in Kota Kinabalu
#2 Business Hotel in Kota Kinabalu
#2 Spa Hotel in Kota Kinabalu
#2 Luxury Hotel in Kota Kinabalu
#3 Family Hotel in Kota Kinabalu
Price Range: $201 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Tanjung Aru Resort & Spa 5*
Number of rooms: 495
Official Description (provided by the hotel):
A paradise for the senses surrounded by natural beautyA gentle breeze caresses your face as you wake to the sound of waves lapping the beach. The balcony opens up to an inspiring vista of sparkling coral islands and swaying of palm trees. Tunku Abdul Rahman Park, bordered by crystal clear waters and lush vegetation Sophistication surrounds you in a lavishly decorated suite inspired by Borneo’s rich cultural heritage. Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu, is a perfect tropical getaway, a luxurious tranquil retreat just a short drive from the city.Yet, excitement beckons as you set out to discover all Kota Kinabalu’s delights. Making your way to Kinabalu National Park, you are thrust into a jungle paradise of natural wonders, rugged landscapes and scenic beauty. From the Rafflesia, the largest flower in the world, to the famous Orangutans in their natural habitat, it only gets more breathtaking every step of the way.The afternoon is spent exploring the picturesque town of Kota Belud. As Sabah’s largest and most popular open market, you find gems of all sorts, ranging from handmade handicrafts to mouth-watering local delights like natural honey.Back at the resort, you look forward to a sunset cruise, which departs from STAR Marina, to catch Borneo's famous sunset. Not long after, you wind down at Coco-Joe’s Bar & Grill. Lounging atop one of the beach-dining platforms, over cocktails and a delectable seafood tower, you continue to enjoy the sound of overlapping waves on the shores of Sunset Beach. A pampering session at CHI, The Spa rounds off the day. With treatments based on traditional Asian healing philosophies, you lose yourself in an enchanted and indulgent journey, all on the resort’s private spa island.For every experience here, you are surrounded by natural beauty. And it all begins at Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu ... more   less 
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Also Known As:
Shangri-La`s Tanjung Aru Hotel Kota Kinabalu
Shangri-La`s Tanjung Aru Resort And Spa
Shangri Las Tanjung Aru Resort
Shangri Las Tanjung Aru Hotel
Shangri La Kota Kinabalu
Shangri-La's Tanjung Aru Resort & Spa Kota Kinabalu, Sabah

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