I am writing this review to express my utmost gratitude to Mr Hakim, the duty manager at the tanjung aru resort, as his actions with my family portrayed extreme thoughtfulness and care. What happened to us is that my 2 boys came down with a bad cold / flu on the last day of our visit to the resort. I called the guest services to inquire about hospitals / doctors in kota Kinabalu. To my surprise , I found mr hakim calling us back in the room after 5 minutes letting us know that he has arranged for an appointment for our kids at the local clinic and that he will provide us with a private car to take us there , wait for us and bring us back. Not only so, he also went to extra lengths to make my kids comfortable by providing us with complimentary fruits , drinks , rice pudding and other foods to make them feel better. I really appreciate what he has personally done for us to comfort us during this difficult time. A big thank you !
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