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Reviewed June 20, 2014 via mobile

First time here and my two year old definitely love the water park. Staff are truly friendly and the spa is very good too. The only complain is the food, which they really do not make an afford about. I would love to see more local authentic food to be served here. They also have all the restaurants serving same food which is really not up to Shangri la's standard. I am now sitting in the restaurant which they claim to have barbecue at night, but end up to be the same menu as in the afternoon .. I am a golden circle jade member so a bit sad the see a Shangri la that does not live to the chains reputation.

Stayed: June 2014
1  Thank Maxposhy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2014

Very close to the airport. Taxi cost RM30 from airport counter. less than 10 mins from airport.

Stayed 3 nights at the Kinabalu Wing.

Booked on Expedia, but when we reached the recep, we were offered an upgrade to Club room on the 7th floor for 150RM per night, which we thought was quite worth it cos of club floor privileges.

Room was nice and big, with lots of space and we had an amazing view of the blue sea. Very clean. Bathroom was really roomy too. The balcony was nice, although watch out for mozzies. (Hotel room provides electric mozzie eradicators though, so that was thoughtful)

Club floor is quieter at breakfast, and very pleasant. We had a very pleasant dinner there as well on the last night. Staff is wonderful, very approachable and friendly and always asking us to try different parts of the buffet spread.

Dinner at Tatu's was really impressive at RM95++, we thought it was good value for what you get. It's a bit crowded but I was there for the food. If you have a sweet tooth like me, you'll be really happy with the dessert section. Pink macaroons with choc filling. yum. (amongst other things like the chocolate fountain). Bring a relatively empty stomach. (which is hard to do in this hotel.)

MUST try Dim Sum at the Shang Palace. One of the best I've tried and really good value for money too.

This was a holiday with friends, but seems to be an ideal place for kids. (Many activities for free which I didn't try out)

For a luxurious and relaxing sea experience, try the Raja Laut Sunset Cruise. (ask the Star Marina Staff in advance though.)

Spa is lovely too. If you can afford it, go for it!

All in all, a lovely and relaxing holiday.

Room Tip: Ask for the 7th floor. Stayed at Kinabalu Wing, away from pool area. but all around quite quiet.
  • Stayed: June 2014, traveled with friends
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1  Thank Miss_N37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2014

Just finished five days trip. We have stayed here four nights. The staffs are friendly, but some of them should be trained more. The beach and pool are also small. The scene is good. We have tried most of the restaurant and bar. The food is very nice.if you want to watch the sun set, pls go to sun set bar early to find a seat. It's always full.
At last, the package of the water sports are reasonable and the trainers and staffs are willing to serve and teach. It's a place for relax and refresh.

Stayed: June 2014, traveled as a couple
Thank Shadowso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2014 via mobile

From the gong announcing our arrival to peach coolers at the reception, we felt well taken care of. Rooms were spacious, modern, and clean. Common space was comfortable. Food was mostly good. Breakfast and dinner buffets had many options to choose from. A la carte dinner was hit or miss. Specialty Italian restaurant food was excellent. Their restaurants were pricey but the hotel is a bit of distance away from the town so it was much more convenient
to eat in. Overall we loved our stay there. If I can make any suggestion, scheduled shuttle bus service into the town would be very helpful.

  • Stayed: June 2014
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1  Thank Jenny c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2014

Excellent, what a perfect holiday!

room, service, supplement, excellent!

they have pier and island trip, do not need to go downtown to join local tour!
and have trip to there every hour, thats sooooo convenient!

  • Stayed: June 2014, traveled with friends
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Review collected in partnership with shangri-la.com
Thank Green L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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