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“free breakfast... only for one person!” 2 of 5 stars
Review of The Klagan Hotel

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The Klagan Hotel
Ranked #12 of 89 Hotels in Kota Kinabalu
Shanghai, China
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“free breakfast... only for one person!”
2 of 5 stars Reviewed May 21, 2013

we stayed here twice between april and may, rather happy with the first visit, but soured by the second. had a seaview deluxe room which was worth it for the view and we considered the room to be a good value first time around (very convenient location, decent size room, comfy bed, bathroom with bathtub, wifi worked without complaint). one drawback is that the windows should open but are permanently screwed shut. contrary to a previous review I didn't notice any smell of cigarette in the non smoking rooms we stayed (maybe a little bit in the hall, but not the rooms). free buffet breakfast was decent.

what soured the stay the second time around a week later was that as of may 2013 the management had increased room rates slightly (fair enough) and decided that 'free breakfast' only means that they need to give one buffet coupon per room, even if two people are staying in the room, so the second person has to pay. what annoying penny pinching!

Room Tip: the building is a square plan, with an inner courtyard. some rooms face this inner courtyard, which...
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  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank atlanticaccelerator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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261 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
Phnom Penh, Cambodia
Level Contributor
68 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed April 22, 2013

The room size and layout is fine, the restaurant is great (wonderful view), the location is close to the waterfront, agree with most of the other reviews – but the experience is spoilt by the overwhelming smell of cigarette smoke in the hallways and the rooms.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
4 Thank David_Hindley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 17, 2013

The bets thing about the hotel is its location literally in the middle of the KK city center. It is right across from Centerpoint Mall and the hotel is within the Warisan Square. The Filipino Market is within reasonable walking distance as well as the night seafood center. Taxis and buses are easily accessible.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank linbewie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed April 12, 2013

We stayed for four nights and believe that the value we got for the price was quite good.

The hotel is located in central Kota Kinabalu very close to the night market etc. It is though 10-15 minutes walk away from the pier, the larger and more modern shopping centers and the most popular restaurants so if you do mind to walk through the town to access those (it is a nice and interesting walk though) this is a price worthy choice. I personally preferred this part of the small town compared to the slightly more modern north parts.

There is a large and slightly older shopping mall just at the opposite side of the road from the main entrance that is more interesting than the more modern shopping centers further away (more locals, better prices, decent supermarkets, atms, interesting local restaurants etc).

The hotel is approximately 15 minutes away from the airport but it could take much longer if the traffic is bad so plan for at least 30-40 when traveling to the airport.

The rooms are BIG and very quiet. You do not hear any traffic nor is disturbed by the air condition that is very quiet. The beds are large and good. The bathroom is good as well. We had a huge, interestingly designed, red coach in the room where we could enjoy the view of the harbor which we enjoyed a lot.

The service is good, helpful and very friendly.

The breakfast varies slightly in selection and quality over the days we stayed. Sometimes it was more friendly to western preferences and sometimes more to Asian preferences. There is however always enough choice to make everyone happy with fresh fruits, customized omelets etc. The view from the restaurant at the top of the building was quite nice.

Room Tip: To rooms facing west have the best sea view (preferred). The rooms facing east has a view over the l...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Johan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfurt, Germany
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 11, 2013

Stayed for 3 nights and loved the huge room! It was the most spacious room since our departure from home about 5 weeks ago. also one of the cleanest.

Nice Bathroom, great shower.

Internet access was a bit of a pain, quite slow and you had to get an extra access code for every single device - we're travelling with for of them...

Staff was very friendly and helpful! No matter what we asked for. Mini bar fridge did not work and was replaced ithin 10 minutes from letting them know about it.

Fantastic brekky on the rooftop with waffles made to order, yum!

Perfect city center location, handy to markets, restaurants, waterfront, shopping...

Would definitely stay again!

Room Tip: Atrium Rooms don't have view and are smaller, nxtbromtype up is just perfect!
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank absolut_thomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
80 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed April 11, 2013

Great location, near the jetty, the waterfront, shopping malls, fish market..
Rooms are brand new, huge, clean, with safe, air con, and great mattresses.
Breakfast is good, a lot of choice, both western (waffles, pancakes..made to order) and eastern dishes.
The hotel does not have a lot of charm, definitely not a boutique style one, but I have nothing to complain about!

  • Stayed April 2013, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ML2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minnesota
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed April 8, 2013 via mobile

We stayed at the Klagan upon arrival and departure from our trip to KK due to its location and were pleased with the spacious, clean rooms. The bathrooms are particularly lovely and the shower is the best in all of Borneo! That said, the Internet connection was slow and intermittent. Each device needed a different access code, so as a family we needed to share codes each time we wanted to go online. The hotel was also a bit disappointing on our second stay. Check in time is 2:00 pm and upon arriving at 4:00 pm from an afternoon at the islands (in our swimsuits), we were informed at our room was not ready and had to sit in the lobby in our wet suits for a half hour. The location is good - plenty of restaurants to choose from and just across the street from Centre Point mall.

Stayed April 2013, traveled with family
Helpful?
Thank deilig17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Klagan Hotel

Property: The Klagan Hotel
Address: Ground Floor, Block D - Warisan Square | Jalan Tun Fuad Stephens, Kota Kinabalu 88000, Malaysia
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Business Center with Internet Access Restaurant
Hotel Style:
Ranked #12 of 89 Hotels in Kota Kinabalu
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Klagan Hotel 3*
Number of rooms: 208
Official Description (provided by the hotel):
THE KLAGAN HOTEL, Kota Kinabalu, Sabah is strategically located in the heartland of city-centre encompasses 208-fully refurbished guests rooms will be an ideal choice for your next holiday or business destination. With just a mere 10-minute drive from Kota Kinabalu International Airport and walking distance to the shopping arcades, KK Waterfront Esplanade and the Filipino Market, we at The Klagan Hotel welcomes you with the Sabahan hospitality. ... more   less 
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Also Known As:
The Klagan Hotel Kota Kinabalu, Sabah

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