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“Pleasant hotel with good service”

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Zara's Boutique Hotel
Ranked #48 of 92 Hotels in Kota Kinabalu
Kuala Lumpur, Malaysia
Level Contributor
93 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Pleasant hotel with good service”
Reviewed March 1, 2014

This is a very nice and pleasant boutique hotel just a little away from the main town of Kota Kinabalu. It is located at the corner of 2 blocks of shop lots called Harbor City so it is close to amenities like restaurants and a 7-11.

Their front desk staff were very helpful and considerate. My wife and I took a very early flight to KK and arrived at the hotel at 9am. Despite the fact that their normal check-in time is 2pm they allowed us to check-in early when they saw that my wife was quite tired.

Room was clean and a good size and everything was in good working condition. The bathroom was a bit bare though but still very acceptable.

Breakfast was provided but they underestimated the morning crowd and the servings were empty. They had to scramble to get us our breakfast. Nothing spectacular just simple fried noodles, eggs, bread, sausages, etc.

Breakfast aside I definitely will go stay again as it is a nice and pleasant hotel with good service.

Room Tip: Choose the rooms facing the back of the hotel. The front faces the main road so can be quite noisy i...
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ng_reggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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88 reviews from our community

Traveler rating
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    7
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See reviews for
16
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Swedish first
  • Any
English first
Exeter, United Kingdom
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 27, 2014

I booked a mountain view room. The air-conditioning was adequate and the room was clean. The bathroom was enormous with a tiny shower stall. The bathroom sink water went straight onto the floor - reception sent someone to fix it the next day. It still leaked but not as bad and the plug didn’t work. Room lamp looked nice but also didn’t work.

The in-room safe box is not large enough to fit a laptop, but fine to fit an e-reader and anything smaller.

This hotel is a MYR 15 taxi ride from the city centre. Walking isn’t an option. And you will want to go to the city centre because there’s nothing at Harbour City apart from a 7/11 and a handful of restaurants with very little variety.

The hotel buffet breakfast was held at a restaurant right next door called D’Patio. There was white bread and four hot food trays that had gone cold. Processed sausage, scrambled egg, a noodle dish and a rice noodle dish. It was all cold and congealed and you would be better off catching a cab to the centre and eating from one of the market stalls. Honestly, don’t bother with the breakfast.

I was very happy with the staff in the hotel, they were pleased to help and tried to fix the room and internet problems. But a worker is only as good as his tools and the hotel is under need of some serious maintenance and TLC to match what they advertise. The breakfast could be much better with little effort. I won’t stay here again, there are more fairly priced hotels in the city centre.

Room Tip: Ask for a mountain view room - the roadside rooms are very noisy.
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  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank P B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 31, 2014 via mobile

We booked 2 rooms during Chinese New Year. The rooms are large however our room was not very clean. There was hair in the bathroom. This hotel also had the hardest mattress that I have ever slept on (actually we could not sleep because it was so bad). They also charged $3 USA for an extra pillow which was not appreciated. There is no lamp in the room and the furniture is cheap and basic. I do not consider this hotel up to western standards.

Stayed January 2014
Helpful?
Thank worldwidetravel2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Kota Kinabalu hotels

London, United Kingdom
1 review
Reviewed January 11, 2014 via mobile

Conveniently located with spacious rooms! Situated in the city centre, this hotel is the ideal location as a base to explore the city. Price of the room was reasonable and staff were really friendly! Free wifi in the room was definitely a big plus too!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JessicaJSL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 10, 2014

I like the FREE wifi service, it connected to internet all the time. Room us quite clean & comfortable. But the only thing is... there are ants! And it is true that the room is big & loud. I can almost hear what is the people doing next door.

Room Tip: my room number is #506, it is a single queen bed room.
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KerwinNg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kota Kinabalu, Malaysia
Level Contributor
100 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed January 5, 2014

On the plus side the rooms are big, almost as big a shangri la, but very plain, nice tv and they still have an english movie channel. On the down side the really down side it the noise from the street. Light sleepers stay away, the glass is so thin that it sounds like a freeway in the next room. I"m not a light sleeper but still got very little sleep and my wife who is a light sleeper got almost none. With the whole wall being window they should have invested in some much thicker glass.......

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paradisicalmostly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 25, 2013

Good location with plenty of free parking space, the room is big n nice. WIFI available at lobby and room. Staffs are helpful and polite.The breakfast was good.happy to stay here.Room design was made me feel comfortable,bright and clean,i will strongly recommend this Zara boutique Hotel to all my friend n family.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rasya1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Zara's Boutique Hotel

Property: Zara's Boutique Hotel
Address: Harbour City Jalan Kinabalu | Jalan Pantai Baru, Sembulan,, Kota Kinabalu 88100, Malaysia
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #48 of 92 Hotels in Kota Kinabalu
Price Range (Based on Average Rates): $
Hotel Class:3 star — Zara's Boutique Hotel 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Zara's Boutique Hotel Kota Kinabalu, Sabah

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